The Lighting Outlet Avis 

What an appalling business.
Advised delivery before Christmas then when paid was told delivery won't be until some time in January.
Requested a refund due to their inability to make a delivery in a timely manner.
Now told I will be charged a re-stocking fee!
A re-stocking fee!
Unheard of in Australia.
And definitely not legal.
In my opinion, these people are just thieves.
What an utter disgrace.

They have zero customer service. It almost took them a week to tell me that the goods I ordered were out of stock. When they offered me an alternative, I replied asking for some more details. Over a week later, I am still waiting for a response from my email. I tried ringing them but the calls are never answered and calls are not returned.

Purchased a Bathroom 3in1 online 11th Nov, wasnt told stock have to come from Aus which got dispatched 17th Nov, items arrived in NZ 21st Nov and are now lost between NZ customs and NZ post, there's no formal communication and follow up from the seller i personally have to engage phone calls after phone calls.
and iam still waiting for update and solution 4th Dec.

Very unhelpful and frustrating as i have a massive hole in the bathroom for open home.

Horrible delivery times. I ordered 2 small halogen light bulbs and it has been 2 weeks and still has not been delivered! I contacted Customer Service and they said it takes 5-12 working das for delivery. I live in Grey Lynn (Central Auckland) and was sent from Silverdale (Auckland North Shore), that's 2 weeks to send a parcel 35km. I could have gotten it from Amazon in a week.

Shockingly bad delivery times. I would never buy from them again!

These lights are fantastic. The service was prompt and they look fantastic. Such a wonderful range and terrific customer service.

Easy communication, very competitive pricing. My item has been delayed and Angela J was very polite to address my questions and keep me updated.

The Lighting Outlet's website was easy to use, prices very reasonable, fast delivery, product arrived in very good condition.

I ordered 5 electric light globes from the lighting outlet and they were exactly as described, shipped fast and great quality. These ones were tricky to find too, so these guys will be my goto for bespoke lighting

Very happy with the leopard lamp that we purchased through this company. Delivered promptly as well.

I bought 2 light fittings and was very disappointed. The product is awful - lightweight with a fake wood veneer strip - very cheap looking. I’ve seen better quality and cheaper at Mitre 10!

The bulbs attached to the listing of the fitting I purchased arrived and were smaller than in the photo. When I contacted the company I was recommended larger ones. Then I noticed he’d changed the listing from the small to large bulbs as he’d realised he’d made a mistake. He wouldn’t refund me or allow me to exchange small for large. I sent four emails but he wouldn’t budge. No answer when I phoned. Absolutely terrible customer service. Would never buy from this company ever again and would recommend no one does. They’re not interested in helping customers or owning their mistakes. Just out for a quick buck.

Really fast response to an enquiry and immediate follow up of product dispatch, much appreciated thank you

My item was well-priced, packed with care, and I was kept updated at every stage of the sale.

Easy ordering system, good product & priced well. Had a very fast delivery.

shocking service, ordered a fan/light online for a clients job. This was an urgent job so we selected the express shipping. 7 days had passed and did not receive any tracking or contact. Our client contacted us saying it was taking to long and canceled the job so i emailed support at 8am and by 10am they had quickly loaded it into a courier and advised me that it had already been sent but the tracking displayed pick up times etc. I will insure to advise my clients not to shop here when looking for lights and advise our team of electricians not to refer this company anymore

Easy to use website, good pricing, fast and easy delivery. what's not to like.

Great product, service and delivery. 5 stars

I first ordered a wall-mounted fan but cancelled the next day because I wasn’t sure it was the right model. They said I’d have to pay a 20% restocking fee or take store credit, so I chose the credit to avoid losing money. After confirming it was suitable, I immediately placed another order for the same fan using that credit. A week later, they told me the fan wasn’t even in stock and would need to be backordered. However, the item was still listed as in Stock on their website.
This raises some legal questions... Disappointing experience overall.

I had a very specific outdoor sensor light that I needed which I struggled finding at the many shops local to me. A quick google search found The Lighting Outlet which not only had exactly what I needed, but they were in stock and at a great price. It was shipped much quicker than I expected and it was the perfect fit! Very happy with the product and service, and will use them again!