Rob arrived on time and was professional from start to finish. He explained clearly what repairs he had carried out on my sofa and made sure everything was sorted properly before leaving. Really frien... Voir plus
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Lisez les avis des autres
I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Voir plus
L'entreprise a répondu
After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Voir plus
L'entreprise a répondu
We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Coordonnées de contact
1 Hampton Park West, SN12 6GU, Wiltshire, Royaume-Uni
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Great service overall
Great service in store and over the phone. Delivery quicker than expected and friendly delivery drivers.
Lovely sofa too.
4 avril 2024
Réponse de The Lounge Co.
Dear Customer,
Thank you for your 5 star review.
It's great to hear that you had great overall service from The Lounge Co and the sofa is lovely.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Our whole experience was really great
Our whole experience was really great, from the place in Chippenham, through to the showroom in Chiswick, through to the guys delivering and assembling it. Sofas were delivered ahead of schedule and are unbelievably comfy. We saw SO many sofas, over many months and are really pleased we finally found these ones.
5 avril 2024
Réponse de The Lounge Co.
Dear Jess,
Thank you for your 5 star review.
It's great to hear that your whole experience was great and that you are pleased with your choice.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Nigel,
Thank you for your 5 star review.
It's great to hear that you had fantastic service from the Lounge Co.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Beautiful, cat-proof sofas!
We have several cats, one of whom is prone to scratching and who managed to decimate the existing leather sofas and chair. Having done a great deal of research both online and in various stores, we opted for 2 Madison sofas in the Family Friendly soft velvet materials. There was some delay in the production of the sofas and communication could have been better throughout this process, but we have had the sofas for over a year now and we have been really impressed with the design and the quality. The sofas look beautiful and are extremely comfortable (we went for the firm cushions). The cats have caused no damage, despite attempts at scratching and the Aquaclean technology means that any marks are easy to remove. I would recommend the Lounge Company wholeheartedly, particularly to any pet owners who are keen to combine style, durability and value for money. I will definitely be buying my next sofa from here.
3 avril 2024
Avis spontané
Réponse de The Lounge Co.
Dear Wendy,
Thank you for your 5 star review.
It's great to hear that you are happy with the quality and comfort of your sofas.
Kind Regards
The Lounge Co.
Really good furniture
Nice showroom, helpful staff. Great furniture. Good communication on delivery too.
12 mars 2024
Réponse de The Lounge Co.
Dear Andy,
Thank you for your 5 star review.
We are happy to hear you had a great experience with The Lounge Co.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Réponse de The Lounge Co.
Dear Kay,
Thank you for your 5 star review.
It's great to hear that the delivery team were helpful and that you are happy with the quality of your chair.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
The whole process of order
The whole process of order, adherence to timeline and delivery went well. The lounge chair delivered was as ordered and comfortable to sit in.
7 mars 2024
Réponse de The Lounge Co.
Dear Sam,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your so pleased with your new chair.
Kind regards
The Lounge Co
We love the chair
We love the chair. It was even better than expected.
Delivery was perfect, we were kept well informed and all was done very professionally.
15 mars 2024
Réponse de The Lounge Co.
Dear Gillian,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your so pleased with your new chair.
Kind regards
The Lounge Co
Great service
Friendly, knowledgeable in-store staff. Good comms during the production lead time.
Fantastic product - love the sofa!!
12 mars 2024
Réponse de The Lounge Co.
Dear Jerome,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that you love your new sofa.
Kind regards
The Lounge Co
The entire experience was great from…
The entire experience was great from visiting the Chiswick shop, to the delivery. Highly recommend.
11 mars 2024
Réponse de The Lounge Co.
Dear Keith,
Thank you for your 5 star review and recommendation.
We're pleased top hear that you had a great experience with the Lounge Co.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Seat appears to be of very high quality…
Seat appears to be of very high quality and is really comfortable. A beautiful addition to the home. It arrived earlier than predicted and was deliverd by two strong guys in a careful, professional manner.
28 février 2024
Réponse de The Lounge Co.
Dear Cliff,
Thank you for your 5 star review.
It's great to hear that that your happy with the quality and comfort of your new furniture. We're pleased that it arrived earlier than planned and tat the delivery crew were professional.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Efficiency at its best.
I missed 1st delivery I was asleep. The delivery men rang and came at the end of their working day to deliver. They were very careful and efficiently quick.
22 février 2024
Réponse de The Lounge Co.
Dear Hazel,
Thank you for your 5 star review.
It's great to hear that our delivery team were able to come back later in the day and everything went well with your delivery
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Highly recommend
2nd time i have used the lounge co. and i would highly recommend them
6 février 2024
Réponse de The Lounge Co.
Dear Lee,
Thank you for your 5 star review and recommendation.
It's great to hear that that you've purchased from us for a 2nd time and everything went well.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Really pleased with our new armchairs
Really pleased with our new armchairs. Quality is good. Arrived within the delivery period indicated. Very comfortable and stylish.
20 février 2024
Réponse de The Lounge Co.
Dear Julia,
Thank you for your 5 star review.
It's great to hear that your really pleased with your new armchairs and it arrived within the lead time.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Réponse de The Lounge Co.
Dear Jane,
Thank you for your 5 star review.
It's great to hear that you found our staff very very helpful and that you love your new sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Réponse de The Lounge Co.
Dear Michael,
Thank you for your 5 star review.
It's great to hear that everything went to plan and that the product looks great.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Great service very helpful staff
16 février 2024
Réponse de The Lounge Co.
Dear Customer,
Thank you for your 5 star review.
We're pleased to hear that you had great service and the staff were helpful.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co
Excellant customer service
Excellant customer service, I purchased a sofa and the material was in the sale but I was contacted to say this material was out of stock so I was advised I could chose any other material and was quickly sent samples and chose a material and this was at no extra cost. Delivery was straight forward and the legs was fitted and all packaging was taken away.
Sofa is beautiful and really comfortable, so pleased with it and would not hesitate to order again.
15 février 2024
Réponse de The Lounge Co.
Dear Jackie,
Thank you for your 5 star review.
We're pleased to hear that we were able to quickly help choose and different fabric for your furniture and that everything went smoothly with your order.
We're glad your so happy with your new sofa and would order again.
Kind regards
The Lounge Co
A very happy customer
I ordered my sofa and armchair from the Lounge Co. after admiring a friends sofa and she recommended The Lounge Co. I never went into a shop - everything was done via the website.
I ordered using the Black Friday discount but unfortunately my fabric was unavailable - the customer Service team were brilliant and helped me with a replacement.
I was then worried that I would slip on delivery time - but I shouldn't have read the bad reviews and worried - it was delivered earlier than expected with a lot of clear communications and the delivery company were excellent - so helpful and accommodating.
Recently I had a problem with one of the feet - I had to provide a photo of the problem and within a week it has been replaced.
I have been so impressed by this company - the service from everyone I dealt with was so good, the style, quality and comfort of my sofa is way more than I expected - I am one happy customer who highly recommends The Lounge Co.
31 janvier 2024
Réponse de The Lounge Co.
Dear Mandy,
Thank you for your 5 star review and recommendation.
It's great to hear that despite a couple of small hiccups that our customer service team were able to provide swift solutions to ensure that your furniture was not delayed.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Mrs Watson,
Thank you for your 5 star review.
It's great to hear that your pleased with your new sofa and feel it's good value for money.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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