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Lisez les avis des autres

Noté 5 sur 5 étoiles

Shocking to see any 1 star reviews, I wouldn’t buy a bed or mattress anywhere else, unbelievably priced and great quality further more your supporting a local business. I always deal with Sean, enthu... Voir plus

Noté 5 sur 5 étoiles

I’ve had all my beds from Mattress World and honestly couldn’t recommend them enough! I’ve just purchased my son’s bed, which was specially made to fit his room perfectly. The customer service is f... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing experience. Great communication threw out. Delivered when stated by 2 fantastic guys think one was the owner. And the items are amazing quality. Can not fault them amd I'll be definatley ba... Voir plus

Noté 5 sur 5 étoiles

It’s the first time I’ve used this company, and what a pleasant experience it was. Huge choice of beds, mattresses, headboards, furniture and more. I was able to mix and match beds with headboards and... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

349 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(349)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What a great place

What a great place. Went in on a Friday. The lovely lady in the shop helped us choose the perfect mattress. Delivered by Sean Monday. He carried it up 2 flights of stairs. Thank you Mattress World.

15 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fast and reliable in that had a call…

Fast and reliable in that had a call from Sean from mattress world. He told me exactly what would happen re delivery etc. All as he said plus great mattress arrived .from buying this mattress to delivery was very quick 4 days.
I would recommend this company.

27 septembre 2023
Noté 5 sur 5 étoiles

Really good customer service

Really good customer service. Had a phone call and several update emails to let me know exactly when to expect my mattress. Arrived in good time and exactly as described.

27 septembre 2023
Noté 1 sur 5 étoiles

Scam artists

Scam artists. I was sent a faulty mattress, it developed a dip within two weeks. After originally agreeing to arrange a collection and organising a replacement they stopped replying, then I got messages saying that I had done something to the mattress, and that I was out of the 30 day guarantee. They have no understanding of consumer rights, as if a mattress has a 30 day guarantee, and are refusing to collect even though the product is faulty. After months of stress, and without an adequate mattress, I now have to seek outside legal help to escalate the issue and get the replacement or refund. Given my experience and how shadily this company operate, it wouldn't surprise me if half of these reviews are written by them.

I expect a response to this accusing me of doing something wrong, don't pay any attention to it, they'll say anything to avoid operating as a legitimate, responsible company. I have nothing to gain out of this, I just want to be able to use the mattress I paid over £300 for.

15 septembre 2023
Avis spontané
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Réponse de Themattressworld

VERY SORRY TO HEAR THIS PLEASE CAN YOU CONTACT ME ON 07568533234 THE MD WE DO NOT SCAM ANYONE EVER

Noté 5 sur 5 étoiles

I am delighted with it

I am delighted with it, the 2 guys we're polite and well mannered

21 juillet 2023
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Réponse de Themattressworld

We aim to please all our customer always happy to help thank you Sean.

Noté 5 sur 5 étoiles

Great service

Fast delivery even if there was a small delay but not the companys fault. Sean rang me on the night it was delivered and asked was all ok. Mattress is great too, thanks alot peeps.

24 juillet 2023
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Réponse de Themattressworld

Thank you. We aim to please. All our customers.

Noté 5 sur 5 étoiles

At Themattressworld Clayton-le- Moors

At Themattressworld Clayton-le- Moors, Sean and his team are very professional, helpful and communication first class. Have good quality products, efficient delivery service and I would strongly recommend to anyone. I definitely give 5* + recommendation.

28 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience, highly recommend

Sean fulfilled our needs with exactly what we were after. We bought a luxurious bed at a reasonable price. He came and built the bed for us and made sure everything was to our liking. Would 100% buy from Mattress World again and would highly recommend to anybody. Service definitely 10/10

30 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Would give more than 5 stars if I could…

Would give more than 5 stars if I could sean and he's team always go above and beyond, we have used the mattress world for many years from beds to wardrobes always helpful when selecting items we are interested in and kept upto date with delivery. I have recommended to friends and family and would highly recommend to anyone needing mattresses or furniture. Keep supporting our small friendly local businesses.

29 juin 2023
Avis spontané
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Réponse de Themattressworld

ha thank you as always we aim to a 5 star service always and always happy to go out of our way for all our customers

Noté 1 sur 5 étoiles

AVOID THIS COMPANY AT ALL COSTS!!!!!

AVOID THIS COMPANY AT ALL COSTS!!!!!
Absolutely disgusting to even write such comments on your review due to the fact you are clearly telling such LIES, during any calls as you clearly stated to me they have been recorded so you and anybody else can listen to them. I have NEVER once swore at you, I have NEVER once been aggressive to you or Lorraine, this is absolutely disgusting behaviour due to the FACTS that I have raised in my complaint, it was YOURSELF that delivered a “made up” mattress with no brand or manufacturer details on the mattress, I chose not to keep YOUR choice of a mattress which is NOT an upgraded mattress whatsoever, it is a piece of sponge. I do not understand how you can make up such LIES wen all I have done is stated TRUE FACTS, you are just being awkward in not collecting YOUR failed attempt of selling cheaper products absolutely appalling behaviour

I have got every text message I have sent to yourselves not 1 message shows myself being abusive or swearing, I have got legal advice it is not upto myself to return, as per yourself & Lorraine both have given myself dates to collect you are just bring obstructive and refusing to collect

28 juin 2023
Avis spontané
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Réponse de Themattressworld

We upgraded your mattress we also refunded you when asked we have the text messages with your swearing at us also abusing my staff. Also u have decided not to send our mattress back to us very wrong unfortunately you’ll be hearing from my solicitor

Noté 5 sur 5 étoiles

Brilliant Service

Brilliant Service, went above and beyond to provide an excellent service. Beds/Rugs and Pictures are all fantastic. Mattresses really good quality and comfortable. Wouldnt hesitate to recommend for beds/ mattresses/ mirrors/ pictures all great stuff and wouldnt go anywhere else.

21 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

Can’t recommend this company enough, very helpful and good advise in the shop when choosing a bed, good quality products and a fast and efficient delivery service and nothing was to much trouble from start to finish. Thank You Mattress World.

21 juin 2023
Avis spontané

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