The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Voir plus
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Lisez les avis des autres
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Voir plus
L'entreprise a répondu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Voir plus
L'entreprise a répondu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Coordonnées de contact
2029 Verdugo Boulevard #191, 91020, Montrose, Etats-Unis
- support@themeatstick.com
- themeatstick.com
4,1
Bien
184 avis
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A répondu à 88 % de ses avis négatifs
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I purchased the product in early 2025…
I purchased the product in early 2025 and used it maybe five times. After that it broke (the stick would not connect to the base). The company had me try a number of different experiments to get it to work, insisting that it was how I was installing it into the base. After about 5 weeks and a slew of tests, the company agreed it was defective and to replace it. When I shipped it back, I shipped the stick and base. The company only wanted the stick back so they charged me $10.00 to ship back my base. I've only used it once since and it seems to be working.
7 mai 2025
Réponse de The MeatStick
Thanks for taking the time to share your experience, and we're sorry the process didn’t feel smoother.
To clarify, your first message came in on April 6. After walking through a few standard troubleshooting steps, we confirmed the issue and arranged your replacement on April 15. We know testing can be a bit of a hassle, but it helps ensure we’re solving the right problem.
To speed things up, we sent the replacement first and asked that only the stick be returned. That way, you could get cooking again faster. Otherwise, you would have had to wait for us to receive and confirm the return before sending anything out.
Our return instructions clearly stated to send back only the stick and not the charger or any other accessories. It also noted that if additional items were included, a $10 shipping and handling fee would apply to cover the cost of returning them. Since the base was sent in error, that fee was applied.
We're glad your replacement is working now. If anything else comes up, feel free to reach out. We're always happy to help.
Værste termometer…
Værste termometer…
Nu har jeg haft den i 3 år og det har aldrig nogensinde fungeret, utroligt jeg bliver ved med at prøve..🤮
Kan ikke holde forbindelsen, kan ikke oprette forbindelse, viser ikke korrekt temperatur, Bridgen er noget ustabilt skrammel…
Utroligt man kan lave sådan en omgang billig og ubrugelig møg termometer til så mange penge…
25 mai 2025
Avis spontané
Réponse de The MeatStick
We’re sorry to hear about your experience. We strive to provide high-quality products and excellent customer service, and we regret that we didn’t meet your expectations in this case. We’ve noted your concerns and will prioritize your case to find a resolution as quickly as possible.
Great communication and fair resolution…
Great communication and fair resolution of problem.
7 mai 2025
Réponse de The MeatStick
Thank you for your feedback! We're glad we could resolve the issue to your satisfaction and that you had a positive experience with our team!
The MeatStick V is a great temperature probe
The MeatStick V is a great cooking tool. Easy to use. The customer service is very good. When I had issues with the MeatStick not reading temperatures properly they replaced the probe.
14 mai 2025
Réponse de The MeatStick
Thank you for your feedback! We're glad to hear you're enjoying MeatStick V and found it easy to use. Happy cooking!
Réponse de The MeatStick
Thank you for the kind words! We're thrilled to hear you’re enjoying the product. Happy cooking!
Réponse de The MeatStick
Thank you for your kind words. We’re delighted to hear that you had a positive experience with our customer service, especially with Jasmine. We’ll be sure to share your feedback with her.
Réponse de The MeatStick
Thank you for sticking with us all these years! We appreciate your support. Wishing you many more perfectly cooked meals ahead!
MeatStick V
I purchased the MeatStick V. It works great. Easy to setup and has multiple sensors which help with getting the proper cook. The app works great as well.
21 avril 2025
Réponse de The MeatStick
Thank you so much for your feedback. We're glad to hear that MeatStick V has been working well for you and that the setup and app experience have been smooth. Happy cooking!
Never received the meat stick!!!!!
24 avril 2025
Réponse de The MeatStick
Thanks for reaching out — we get how frustrating this kind of delay can feel.
Looking at your order, it was placed on April 24 and shipped out the same day. You selected the free shipping option, which can take up to 10 business days (though it often arrives sooner). Based on the tracking, your package is scheduled to arrive on May 5.
Let us know if it doesn’t show up by then — we’re here to help.
Customer service could be better
I was offered a 'discounted' price for a replacement Chef (stick only). However, it was the same price as Amazon, and basically the same price when I purchased the original stick. Additionally, I was offered a discount V and I was interested. After purchasing the Chef, I decided I wanted to buy a V, but was told that I could only use the discount on 1 stick. I purchased the Chef a day or 2 earlier and explained that it wasn't clear the discount didn't apply to the entire purchase. In comparision, Thermoworks is offering my a discount on a fan controller, their new RFX, a WiFi gateway, a free case, adapter kits, etc and will hold the price for 90 days. I forgot to mention that I requested a green stick, was told it was out of stock, then I requested a yellow or blue, but would accept another color, and was sent a grey stick, not yellow or blue.
28 mars 2025
Réponse de The MeatStick
Thank you for taking the time to share your feedback.
We offered a discounted replacement after your Stick was overheated — this discount is intended specifically for a one-time replacement and does not apply to additional purchases. We understand the timing coincided with a separate promotion for MeatStick V, but we are unable to combine discounts beyond the original replacement offer.
Regarding the color selection, our records indicate that you requested yellow or black. If you received a different color and the Stick has not yet been used, we would be happy to arrange an exchange. Please feel free to contact our support team directly.
We always aim to provide great service and we’re sorry we fell short this time. Thank you again for your feedback, it helps us improve and serve you better in the future.
Réponse de The MeatStick
Thank you so much! We're really glad to hear you had a great experience with our customer service and support. We're always here to help and make sure you get the most out of your MeatStick. Happy cooking!
Réponse de The MeatStick
Thanks for the kind words! We're glad to hear you had a smooth experience and are enjoying your MeatStick. Happy cooking!
i cannot get stick to come on line,
4 avril 2025
Réponse de The MeatStick
Sorry to hear you're experiencing issues. If the MeatStick isn’t connecting or powering on, please ensure it’s fully charged and that your app is up to date. If the problem continues, our support team will be happy to assist you further.
Réponse de The MeatStick
Thanks for the great feedback! We’re glad you’re loving the MeatStick and finding it simple, easy, and accurate. Happy cooking!
Fra begejstring til skuffelse
Fra begejstring til skuffelse – desværre
Jeg fik Meat Stick i gave og syntes i starten, det var et virkelig smart produkt. Det var fedt at slippe for ledninger og samtidig kunne måle temperaturen flere steder i kødet samt i grillkammeret. Jeg var meget begejstret.
Desværre blev glæden kortvarig. Allerede efter få grillninger fik jeg en advarsel om, at føleren var blevet for varm. Det var et lille stykke kød, og det var svært at placere hele termometeret korrekt i midten. Den grillning måtte derfor klares uden.
Jeg gav det en chance til, men kun et par grillninger senere kom der en ny advarsel – denne gang fordi yderdelen blev for varm. Og jeg vil selvfølgelig ikke undlade at brune min steg.
Nu står jeg tilbage med et defekt termometer, som desværre ikke har levet op til forventningerne. Jeg kommer ikke til at købe et nyt, og jeg ville nok ønske, at gavegiveren havde valgt noget andet – det er aldrig sjovt at give en gave, der ender med at skuffe.
2 stjerner, er nok en for meget. men den ene er for ideen til produktet
24 mars 2025
Avis spontané
Réponse de The MeatStick
We're sorry to hear that your experience didn’t meet expectations. We appreciate your honest feedback and understand how frustrating it must be when a product doesn’t work as hoped. While we wish we could do more to help, we truly value your input and will keep working to improve. Thank you for sharing your thoughts.
I have the Chef X and the V
I have the Chef X and the V! I totally love the V with all the new upgrades. Definitely worth the money.
10 mars 2025
Réponse de The MeatStick
Thanks for the great feedback! We're thrilled to hear you're loving the V and all the upgrades. We appreciate your support. Enjoy cooking!
Kunne man give minus stjerner
Kunne man give minus stjerner, så havde jeg gjort det. Dette her produkt er stort set det samme som at stjæle fra folk. Det er det ringeste og dårligste på markede. Har haft byttet det ved jule tid da proben ikke kunne oprette forbindelsen. Jeg fik en ny, er brugt 1 gang efterfølgende, nu er problemet der igen. Kan absolut ikke anbefale dette her, giv de 900 kr til en hjemløs i stedet hvis du overvejer at investere i dette her. Det er nul værd. Den skal sendes ind igen, så mangler jeg bare en gang mere og jeg kan få pengende tilbage.
19 mars 2025
Avis spontané
Réponse de The MeatStick
We're really sorry to hear about your experience, and we understand your frustration. We strive to provide quality products, and it’s disappointing that you’ve had issues with the probe. We would like to make things right for you, so please contact our support team directly, and we’ll do our best to resolve this situation. Thank you for your feedback, and we apologize for any inconvenience caused.
Réponse de The MeatStick
Thank you for the great feedback! We're so glad to hear you're loving the product. Enjoy your cooking!
Réponse de The MeatStick
Thank you for the kind words! We're thrilled to hear you're enjoying MeatStick. We appreciate your support and look forward to helping you create more great meals!
Meatstick makes the perfect steak
Used the MeatStick to Griddle a perfect Medium Filet for my wife on Valentines Day.
14 février 2025
Réponse de The MeatStick
Thank you for sharing your experience. We're pleased to hear that MeatStick helped you achieve the perfect medium filet for your Valentine's Day celebration. Enjoy your cooking and happy grilling!
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