The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Voir plus
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Lisez les avis des autres
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Voir plus
L'entreprise a répondu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Voir plus
L'entreprise a répondu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Coordonnées de contact
2029 Verdugo Boulevard #191, 91020, Montrose, Etats-Unis
- support@themeatstick.com
- themeatstick.com
4,1
Bien
184 avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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the help was kindly clear and hhonest.
the help was kindly clear and honest. after several questions sent said said have just got new delivered. due to a mistake in the stick. happy to do business with such a company. no nonsense. top company.
27 février 2025
Réponse de The MeatStick
Thank you for your kind words! Glad we could get you sorted—enjoy your MeatStick!
MeatStick 4
My problem was taken care of quickly and very politely. Their warranty is good.
26 février 2025
Réponse de The MeatStick
Glad to hear you had a great experience! We stand by our warranty and our customers. Enjoy your MeatStick!
DO NOT BUY
DO NOT BUY – Terrible Product and Customer Service
I strongly advise against purchasing The Meat Stick. There are so many better options out there. From the start, I had nothing but problems with this product. I’ve exchanged probably 30 emails with tech support, going through endless troubleshooting steps—"Try this, try that,"—only for them to keep requesting more pictures and more explanations. I spent countless hours just trying to get a simple exchange after spending nearly $200.
I may not be the most tech-savvy person, but I used to build computers. I also have a master’s degree in education, so I’m more than capable of following instructions. Yet, they repeatedly made it seem like I was doing something wrong rather than acknowledging that the product itself was faulty. The thermometer constantly disconnected and had ongoing issues, and their only response was to demand more pictures and more proof.
Frustrated, I ended up purchasing another thermometer from a different company—one that actually works. To make matters worse, when I left a previous review, they falsely claimed they had been in touch with me to resolve the issue. The reality? I had reached out countless times, and their “solution” was just more picture requests and more hoops to jump through.
Save yourself the time, money, and frustration—buy a different brand. I purchased a Typhur and I LOVE it!
21 novembre 2024
Avis spontané
Réponse de The MeatStick
We’re sorry to hear you feel this way, but we want to clarify that we did our best to assist you. Our support team worked with you extensively, providing troubleshooting steps and requesting necessary details to better understand the issue. We aim to resolve every case as smoothly as possible, and we offered assistance at every step.
We always stand by our products and do our best to help customers get the most out of them. While we regret that our efforts didn’t meet your expectations, we appreciate your feedback and will continue working to improve our support process.
Meatsick ChefX Thermometer
My experience with meatstick has been great! When my probe gave me an issue I reached out and we did some troubleshooting. When that didn’t work, they sent me a new probe. No questions asked and they even followed up to make sure the new one was working! I would recommend meatstick to any family member or friend etc. They stand behind their stuff, great quality thermometer!! 5⭐️
21 février 2025
Réponse de The MeatStick
Thanks for the awesome review! We’re glad we could get you back to cooking without hassle. Enjoy your MeatStick, and happy grilling!
MeatStick help staff were great to deal…
MeatStick help staff were great to deal with. Very responsive and helped me resolve my issue by standing behind their product.
Thank you for being a true customer focused business.
5 février 2025
Réponse de The MeatStick
Really appreciate your kind words! Our team is always here to help, and we’re glad we could get things sorted for you. Thanks for your support. Happy cooking!
Réponse de The MeatStick
Thanks so much! We’re always happy to help. Appreciate your support!
Reliable email follow up.
27 janvier 2025
Réponse de The MeatStick
We’re always here to help. Thanks for your support!
Customer service and follow up is great. …
I was sent a new replacement Meatstick X Chef to replace the defective original.
The new one works perfectly. Thank you for standing behind your product. I will be buying more. Thank you.
7 février 2025
Réponse de The MeatStick
Glad to hear your new MeatStick X Chef is working perfectly! We always stand by our products, and it's awesome to know you're happy with it:)
Réponse de The MeatStick
We’ve got your back! Thanks for the great review.
Broke twice in less than a year
The stick stopped working twice in about 10 months. Both times, it got replaced under warranty, but it's still disappointing, as it obviously prevents me from using it for a few weeks each time. Now, I'm not confident that the third one will last very long and the warranty will expire soon...
4 février 2025
Réponse de The MeatStick
We’re really sorry to hear about your experience and understand your frustration. While we’re glad our team was able to replace the unit under warranty, we know how inconvenient it is to be without your MeatStick. We take product reliability seriously, and your feedback is crucial to us. We’d love to assist you further and see if there’s anything we can do to help resolve the issue for you. Your satisfaction is important to us, and we’re here to support you.
Réponse de The MeatStick
We're so glad to hear that you're experiencing 100% accuracy and top-notch performance with your MeatStick. Your satisfaction is our goal, and we’re happy it’s meeting your expectations!
I have owned one of the original…
I have owned one of the original MeatStick thermometer which was good. I recently purchased the MeatStick V, absolutely love it way more functional and battery life is phenomenal. I will be getting another, just wish they had the color rings for easy identification.
3 février 2025
Réponse de The MeatStick
We're thrilled to hear that you're loving MeatStick V and its upgraded functionality and battery life. We appreciate your feedback on the color rings—it's a great suggestion, and we’ll definitely keep that in mind for future designs. Enjoy your MeatStick V!
Issue Easily & Quickly Resolved
I had an issue with my ChefX MeatStick and was able to have the problem assessed by the MS team who then sent me a replacement shortly after.
24 janvier 2025
Réponse de The MeatStick
Thank you for sharing your experience! We're so glad to hear that our team was able to quickly resolve the issue and get you a replacement. Your satisfaction is our top priority, and we appreciate your feedback! If you ever need any further assistance, don’t hesitate to reach out. Enjoy your MeatStick ChefX!
Great customer service!!
23 janvier 2025
Réponse de The MeatStick
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service. We’re always here to help! 😊
Junk
Junk, horrible customer service.. won't honor warranty.
Do not buy this.
30 janvier 2025
Avis spontané
Réponse de The MeatStick
We’re sorry to hear about your experience. Customer satisfaction is important to us, and we want to make this right. We’ve noticed your concern and will prioritize your case to find a resolution as quickly as possible.
I've had my meatsticks for a few years…
I've had my meatsticks for a few years and only used them a handful of times and 2 out of 3'stopped working. When I contacted customer service there was no phone number only emails to communicate with the company. I started my inquiry on October 4th 2024 and it took until the end of December to get an offer of 50 percent of a new meatsticks. Extremely poor customer service it took weeks in-between for emailed correspondence. Plus the fact I only used the product 4-5 times before they quit working....and yes I did the software updates.
5 janvier 2025
Réponse de The MeatStick
We’re sorry to hear about your experience. We strive to provide quality products and excellent customer service, and we regret that we didn’t meet your expectations. We’ve taken note of your concern and will prioritize your case to find a resolution as quickly as possible.
It took so long to get the replacement…
It took so long to get the replacement probe. And only used the initial probe a few times before it quit working properly.
30 décembre 2024
Réponse de The MeatStick
Thank you for your feedback, and we’re sorry to hear about the delay with your replacement probe and the initial issues. We understand how frustrating this must have been and truly appreciate your patience. We’re always working to improve our service, and we’re happy to have been able to provide a replacement. If there’s anything else we can do to ensure your experience is a great one moving forward, please don’t hesitate to reach out.
Réponse de The MeatStick
Thank you so much for your kind words! We're thrilled to hear you love the product. Your recommendation means a lot to us!
Accurate
First Bluetooth thermometer and I couldn’t be happier! Was worried connection issues would throw off the accuracy of the internal temp. But that wasn’t the case. Super easy to set up and customer service has a quick response time.
3 janvier 2025
Réponse de The MeatStick
Thank you for the great feedback! We’re so glad to hear that your first Bluetooth thermometer experience has been a positive one. It’s wonderful to know the accuracy and easy setup exceeded your expectations. We appreciate you highlighting our customer service as well!
Simpelthen det ringeste og dyreste…
Simpelthen det ringeste og dyreste termometer jeg har haft.
De få gange jeg har haft held med at få det i gang har det taget 10-15 min.
I dag har jeg bøvlet med det igen uden held, app kan ikke finde termometer, det er så latterligt, suk.
App er desuden elendig 😞 jeg kan kun opfordre til at købe andet fabrikat.
24 décembre 2024
Avis spontané
Réponse de The MeatStick
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your MeatStick. I completely understand how disappointing this experience must be.
After reviewing your account, it appears the MeatStick may have been damaged when it was exposed to temperatures beyond its maximum limit of 212°F (100°C) in March. Overheating can compromise the battery and electronics, potentially leading to the issues you’ve encountered. This limit is highlighted during the Quick Start Tutorial and through warnings in the app as the temperature approaches this threshold.
Unfortunately, as you’re located outside our service regions, we’re unable to provide direct assistance or repairs in your country. I sincerely regret the inconvenience this has caused and assure you that we value your feedback. It helps us identify ways to improve both our products and customer experience globally.
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