I revieced my order, just over 2 weeks from ordering it and I have to say it’s arrived in mint condition - extremely happy with mystery box contents. In future a suggestion would be to respond to me... Voir plus
The Nerdy Byrd
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Lisez les avis des autres
I pre-ordered a baby groot pop back in July 2018 and still have not received the item or any updates from them. The item was shown as in stock several times and then as sold out but I never received a... Voir plus
Possible best indie shop that sells Funko pop vinyls, great communication, friendly staff and the prices ain’t bad either. There packaging is brilliant, a parcel arrived and it looked like it had been... Voir plus
This was the first time I’d used The Nerdy Byrd to buy a Funko Pop (in the case the Exclusive Infinity War Thanos) and I’ll definitely be buying from them again! Well priced, good delivery and wha... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Home of the UK's greatest Funko Pop! collection - from exclusives, rare & vaulted. Geek, gamer & pop culture merch from your favourite fandoms.
Coordonnées de contact
40 Eastgate Indoor Market, Eastgate Street, GL1 1PL, Gloucester, Royaume-Uni
- hello@thenerdybyrd.com
- thenerdybyrd.com
Slow customer service
Ordered with the Nerdy Byrd on the 3rd of November 2018 and received a text confirming the order. The Funko Pop figures were in stock at the time of ordering. As of 22nd November 2018 I have not had an update to the order and I have tried contacting their support staff to no avail. I’ve sent two e-mails since the 13th of November asking for an update.
28/11/2018 Edit: can someone from the NerdyByrd contact me? You have kept my money for a month without being able to deliver what I have ordered. You don’t reply to messages. I bought items that were in stock so there is no excuse for not having sent them one month later. I can forgive delayed dispatches IF you at least let your customers know why the order is delayed but I have tried contacting you through email and have not been given a reply. So please contact me.
22 novembre 2018
Avis spontané
Réponse de The Nerdy Byrd
Hello,
I would like to look into your order but there is no order reference or a name attached to this review so I cannot look into it for you. Please let us know with a name or order number so I can take a look into your order.
Thanks
TNB
Have purchased several pops from nerdy…
Have purchased several pops from nerdy Byrd’s have always been happy with quality and service ,recommend to everyone.
20 novembre 2018
Avis spontané
Aweful customer service
Aweful customer service , had to pester them to get replies via email and Facebook , no notification of orders being ready to collect either. I used to like this place but now I'll go elsewhere and I'll tell my friends to do the same.
19 novembre 2018
Avis spontané
Réponse de The Nerdy Byrd
Hello Christopher,
Thank you for your review. The reason we did not have your order ready for pick up is because you did not pay off the order total as it was placed on Lay-Away.
We do not keep lay-buy orders lying around at our shop in case someone walks through the door, they’re stored in our warehouse.
After explaining this to you, you continued to be rude to our customer service rep throughout the whole conversation. Nevertheless we continued to process your full refund on your order with no questions asked.
We will always offer our customers a refund if they’re not 100% satisfied, all we ask in return is for some patience and respect when talking to our customer service team as they do not control our stock or deliveries.
Thank you for your time,
TNB
Quick
Quick, easy and well packaged! From the UK to the Netherlands with no problems. Would order from again.
16 novembre 2018
Avis spontané
Great service.
I had no problem from shipping. It came in mint condition. I am still waiting for the rest of the order I made.
14 novembre 2018
Avis spontané
I would recommend to anyone 🙂
23 octobre 2018
Avis spontané
Very nice produce x
18 octobre 2018
Avis spontané
che amara sorpresa!
Imballaggio del pacco inadatto al lungo viaggio, un'articolo è arrivato completamente rotto e un'altro con la scatola ammaccata. Non esiste un servizio per il reso gratuito quando gli articoli arrivano rotti. Non ho nemmeno capito se esiste un servizio clienti.
13 octobre 2018
Avis spontané
Not bad but a few kinks
Brought a few mystery boxes one arrived damaged and I was told they would sort a replacement out for me but never did overall they're a good company, sometimes take a while to ship your order though.
9 octobre 2018
Avis spontané
Box arrived without issues or damage
Box arrived without issues or damage. Protective measures were sufficient.
19 septembre 2018
Avis spontané
Love those guys
Love those guys, they really care about us [in box collectors] well packaged, secured and came into perfect condition. Prices are affordable, definitely will deal with them again! Thanks
18 septembre 2018
Avis spontané
Easy to contact and very helpful
Easy to contact and very helpful, will be sending more business your way and often 😉
15 septembre 2018
Avis spontané
Another excellent purchaae from a…
Another excellent purchaae from a company that actually cares about its customers.
6 septembre 2018
Avis spontané
Cancelled my orders without explanation
Cancelled my orders without any explanation. Shocked at the positive reviews here.
5 septembre 2018
Avis spontané
Used time and time again such brilliant…
Used time and time again such brilliant service and pops always sent in really good packaging.
4 septembre 2018
Avis spontané
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