We recently purchased an ottoman bed online and the quality is great, it’s a sturdy and good-looking bed! No complaints over quality at all. Only snagging points is that sometimes the instructions wer... Voir plus
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Lisez les avis des autres
Placed a custom order with this great company, they were supportive and considerate of my needs. They completed the order 2 weeks earlier and the bed was exceptionally shipped overseas. Huge thanks... Voir plus
I was looking for a bed for a long time and decided to buy a handmade British one. In 8 years, I haven't met a company like this. When a minor issue came up, they instantly delivered the needed part a... Voir plus
Exceptionally helpful and capable staff who helped me online when I had made a mistake. Took responsibility for the situation and resolved it as promised and checked up to ensure all was good. Very re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- Artisan créateur de meubles
- Fabricant de meubles
- Magasin de matelas
- Magasin de meubles
- Magasin de meubles de chambre à coucher
À propos de The Oak Bed Store
Écrit par l'entreprise
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Coordonnées de contact
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Royaume-Uni
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I ordered a white wooden ottoman bed…
I ordered a white wooden ottoman bed thinking I would get quality.
I could not believe the state of the bed on delivery! 1 box was all dented and ripped. The bed had paintwork not finished. Scratches and dints on the headboard piece and the bottom of the feet were mouldy!
Customer service were great and I was refunded but completely put me off buying from here again.
31 mai 2026
Réponse de The Oak Bed Store
Hi Liz,
Thank you for taking the time to leave your review.
After reviewing the photographs you provided, and again once the bed had been returned to our warehouse, we can completely understand why you chose to return the product.
We could see that one of the boxes was in very poor condition. Please be assured that it did not leave our warehouse in that state, and unfortunately this appears to have been caused during transit. We will be raising this with our courier, as the condition of the packaging was simply not acceptable.
We also reviewed the imperfections you highlighted on the bed itself. We identified a number of paintwork issues, predominantly on the internal sections of the bed, including the inside of the headboard and the underside of the headboard frame, along with the other cosmetic imperfections you pointed out. We have forwarded all of this feedback, together with the photographs, to our factory so they can investigate and improve their quality control.
With regard to the marks on the bottom of the headboard legs, which you believed to be mould, after inspecting the returned bed we can confirm that this was not mould. The marks were caused during the manufacturing process where the timber had been cut, exposing the natural grain of the wood. However, we completely understand why this caused concern, and appreciate you bringing it to our attention.
Finally, thank you very much for your kind words about our customer service. I'm really pleased that my colleague Georgie was able to resolve the matter swiftly and professionally, and I'll be sure to pass your comments on to her.
Whilst we're sorry this experience has put you off purchasing from us again, we do genuinely appreciate your feedback, as it helps us improve both our products and our service.
Kind regards,
Aaron
The Oak Bed Store
Bed was exactly what I was looking for…
Bed was exactly what I was looking for and easy to put together. What more could I want.
31 mai 2026
Réponse de The Oak Bed Store
Hi Mike,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear your Kensington bed frame was exactly what you were looking for and that you found it easy to put together.
It’s great to know you’re happy with everything — what more could you want indeed 😊
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
They went above and beyond to make sure…
They went above and beyond to make sure I had the right bed and mattress. Looking forward to delivery in July.
31 mai 2026
Réponse de The Oak Bed Store
Hi Alison,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re so pleased to hear you felt well looked after and that we were able to help you find the right bed and mattress.
We’re really looking forward to getting everything delivered for you in July.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I am happy with the Service excellent…
I am happy with the Service excellent the mattress is 🤩
26 mai 2026
Réponse de The Oak Bed Store
Hi Pashtun,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the service and that you’re enjoying your Flow Pocket 1200 mattress 🤩
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Lovely well made beds
Lovely well made beds, high quality construction. And really clear instructions for putting together.
26 mai 2026
Réponse de The Oak Bed Store
Hi Elizabeth,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with your Heywood guest bed and that you’re pleased with the quality and construction.
It’s also great to know the instructions were clear and made assembly straightforward.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Excellent service
Excellent service. The oak guest bed is perfect. Would highly recommend.
26 mai 2026
Réponse de The Oak Bed Store
Hi Jill,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re pleased with your Guest Bed and that everything was perfect for you.
It’s great to hear you’d highly recommend us, that really means a lot.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I wrote to the company on my issues and…
I wrote to the company on my issues and the response has been poor on one and none on the damages on the bed.
26 mai 2026
Réponse de The Oak Bed Store
Hi Varsha,
Thank you for your review.
We are sorry to hear that you feel this way.
Having reviewed our records, we can see that you emailed us on 10th June at 1:18pm regarding the issues you had experienced. We replied the same day at 1:39pm, just 21 minutes later, requesting further information so that we could investigate and assist you.
In your email, you advised that there was a dent in the metal base. To assess this properly and determine the most appropriate resolution, we requested photographs of the damage. Unfortunately, we have not received a response to that request, nor have any photographs been provided.
You also mentioned that two screws and two wooden sticks were missing. As ottoman beds contain a large number of different bolts, fittings and components, we provided the assembly instructions and hardware list and asked for clarification regarding the specific parts you believed were missing. Unfortunately, simply referring to “two screws” and “two sticks” does not allow us to identify the components in question, particularly as there are multiple types of fixings included and no parts listed as “sticks” within the hardware inventory.
We are always committed to resolving any issues our customers experience and, as demonstrated by our response within 21 minutes of receiving your email, we endeavour to provide prompt support whenever assistance is required. However, in order for us to investigate and provide an appropriate solution, we do require the requested information.
Please reply to our previous email with photographs of the dent and details of the specific components you believe are missing, and we will be more than happy to continue assisting you.
Kind regards,
Aaron
The Oak Bed Store
A great service from start to finish
A great service from start to finish. Support team get in providing updates. We had to change our delivery date and they helped us do all the bits, keeping us informed all the way through to the frame arrived.
26 mai 2026
Réponse de The Oak Bed Store
Hi Paul,
Thank you so much for taking the time to leave a review — we really appreciate it. We’re delighted to hear you had a great experience from start to finish and that we were able to assist with updating your delivery date and keep you informed throughout.
It’s great to know everything went smoothly, and you are happy with your Trafalgar bed frame!
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
On time and polite delivery driver who…
On time and polite delivery driver who was helpful
9 mai 2026
Réponse de The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear the delivery arrived on time and that the driver was polite and helpful.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Great price and very helpful customer service…
Great price and very helpful customer service. When it came to putting the bed together the instructions were very clear and the quality of construction was very good, there was even extra hardware included in case I lost anything!
The two blokes who delivered it could have been a bit friendlier and easier to communicate with when they got lost on the way to the house - hence the one star knocked off.
9 mai 2026
Réponse de The Oak Bed Store
Hi Gary,
Thank you for taking the time to leave such a detailed review, and we're really pleased to hear you're happy with your Trafalgar bed frame, the price, and the customer service. It's great to know the instructions were clear and that you were impressed with the quality and the extra hardware provided.
We're sorry to hear the delivery experience wasn't quite as smooth as it should have been on the day. Our deliveries are handled by a third-party courier, but we will certainly pass your feedback on to them so it can be reviewed, as we always aim to provide a friendly and straightforward experience from start to finish.
We really appreciate your feedback and hope you're enjoying your new bed.
Best wishes,
Georgie
The Oak Bed Store
Réponse de The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the quality, delivery, instructions, and ease of build.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Great service and customer support and…
Great service and customer support and product just what we needed
8 mai 2026
Réponse de The Oak Bed Store
Thank you so much for your review, we really appreciate your fantastic feedback!
Kind regards,
Georgie
The Oak Bed Store
Boston off white king size bedPleased with our purchase
Pleased with our purchase. A nice solid bed which was easy to construct.
I was able to contact the company for updates on delivery and Georgia was very helpful.
12 juin 2026
Réponse de The Oak Bed Store
Thank you so much for taking the time to leave a review — we really appreciate it. We’re delighted to hear you’re pleased with your Boston bed frame and that you found it solid and easy to construct.
It was also lovely to be able to help with your delivery updates, and I’m really glad everything went smoothly for you.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Damaged part of bed replaced within a…
Damaged part of bed replaced within a few days. Delivery guys made sure replacement was ok and took damaged part away with them in the packaging.
21 mai 2026
Réponse de The Oak Bed Store
Hi Joan,
Thank you for taking the time to leave us a review — we really appreciate it. We’re sorry again that a part arrived damaged, although this can occasionally happen in transit despite our best efforts to package everything securely.
We’re really pleased we were able to get a replacement out to you quickly and that everything was sorted within a few days.
It’s also great to hear the delivery team made sure everything was okay with the replacement and took the damaged part away for you — we’ll be sure to pass your kind feedback on to them.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Efficient excellent service
19 mai 2026
Réponse de The Oak Bed Store
Thanks so much for your 5 star review Karen, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Great experience!
5 mai 2026
Réponse de The Oak Bed Store
Thank you so much for leaving us your 5 star review Haider - we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Easy to order
Easy to order. Kept up to date with progress. Delivery driver rang 20 minutes before arriving
14 mai 2026
Réponse de The Oak Bed Store
Hi there,
Thank you so much for taking the time to leave a review — we really appreciate it. We’re really pleased to hear that ordering was easy, you were kept updated throughout, and that the delivery driver called ahead before arriving.
It’s great to know everything went smoothly for you, and we hope you’re very happy with your Trafalgar bed frame.
Thanks again for your feedback!
Kind regards,
Georgie
The Oak Bed Store
Absolutely amazing furniture-very well…
Absolutely amazing furniture-very well made, solid and looks great. A few spare parts it’s spot on idea. I’m very happy with the purchase and highly recommend this company.Thanks 👍
14 mai 2026
Réponse de The Oak Bed Store
Hi Michal,
Thank you so much for such a fantastic review! We’re really pleased to hear you’re so happy with your furniture and that you’re impressed with the quality, solid build and overall look.
It’s great to hear you appreciated the spare parts too — we always want to make things as straightforward as possible for our customers.
Thank you for your recommendation and for choosing The Oak Bed Store. It really means a lot to us! 😊
Kind regards,
Georgie
The Oak Bed Store
Excellent quality product and great…
Excellent quality product and great price. The bed frame itself is great quality, the assembly instructions were consice and easy to follow. Delivery was in time and customer service were very helpful
1 mai 2026
Réponse de The Oak Bed Store
Hi Anita,
Thank you so much for your lovely review. It’s fantastic to hear that you’re so pleased with the quality of the bed and that you felt it offered great value for money.
I’m also really pleased the instructions were clear and easy to follow, and that your delivery arrived on time. Thank you for your kind words about our customer service too — it’s lovely to know we could be of help.
We really appreciate you choosing The Oak Bed Store and hope you enjoy your new bed for many years to come.
Kind regards,
Georgie
The Oak Bed Store
Excellent customer service when I had a…
Excellent customer service when I had a delivery problem, which was resolved quickly
14 mai 2026
Réponse de The Oak Bed Store
Hi Simon,
Thank you so much for your kind review.
I’m sorry for the delivery issue you experienced, but I’m really pleased we were able to get everything sorted quickly for you. We always aim to resolve things as smoothly and promptly as possible, so it’s great to hear you were happy with the outcome.
Thank you again for taking the time to share your feedback and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
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