Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... Voir plus
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Lisez les avis des autres
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... Voir plus
To much fuss. Made over total sum of £260 Other companies are far quicker & more straightforward. I had to send passport details. Wait for printed Bank statements??? It’s obviously me that’s why... Voir plus
L'entreprise a répondu
Receiving reply as sending takes too long Why would a letter take more than a week to reach my address. A person can have emergency and need some money quick .the application takes too long... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Coordonnées de contact
Manor Royal,, RH10 9QP, Crawley, Royaume-Uni
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4,3
Excellent
23 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Well here we go
Well here we go, I'm being pestered by People's Pension to write a review for the service they provided, two emails sent by them. There's nothing to say as the service has not been resolved and the request I asked has not been answered. For that reason, they get one star as no conclusion. Perhaps next time wait until after the resolution has been finalised before asking for a review
5 août 2026
Really helpful and easy to deal with
Really helpful and easy to deal with
The People's Pension seem to be a lovely bunch of people. I combined all my pension pots into one, and the whole process was made really easy.
I did have a problem along the way, but when I contacted them, they were really helpful and sorted it out for me without any fuss.
Really pleased with the service and would definitely recommend them.
4 août 2026
Absolutely senseless reply from a bot…
Absolutely senseless reply from a bot with a name to my review dated April 22nd 2026. Excuse me, I do know how to reset my password. These STUPID AI generated replies have no use nor ornament to anyone and are just written to wind people up. Then you get the 'you feel' get out clause. The 'we understand' is a pathetic lie. Grow up and pull your self serving fingers out.
22 avril 2026
Avis spontané
Though I am not much expert but with…
Though I am not much expert but with one of your Colleague he help me in my work . Thanks
5 août 2026
The person I talked to was brilliant…
The person I talked to was brilliant sent the paper work off to me quickly, very good polite service.
5 août 2026
Nice and easy every time.
5 août 2026
Had to make a couple of calls for help…
Had to make a couple of calls for help making application and both times were dealt with very courteously and very helpful.
Once I submitted application, it was completed quickly.
5 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Can’t log on two different advisers…
Can’t log on two different advisers tried no luck. Sent to tech people still no access or answer
5 août 2026
Réponse de People's Pension
Dear Vanessa
Thanks for leaving this feedback, and we're sorry you've been unable to access your account with us. We respect it must be frustrating being unable to access your account and left waiting for a resolution.
I'd like to assure you this isn't the experience we'd want you to have, and we apologise for any inconvenience this might cause.
If this issue remains unresolved, we'd like to invite you to reach out to us at tellusmore@peoplespartnership.co.uk where one of my colleagues will aim to respond within 2-3 working days.
Thank you for your continued patience in the meantime.
Kind regards
Dan
People's Pension, provided by People's Partnership
Very easy to navigate website
Very easy to navigate website. Dealt with my claim professionally.good job.
5 août 2026
Very helpful and very polite
Very helpful and very polite , answered all questions I needed to ask
5 août 2026
Outstanding customer care.
Outstanding customer care from Peoples Pension.
My previous pension company could learn a great deal from People's Pension.
They made transferring my my pension pots over to them, such an easy and seamless process and I was able to draw down on my total pot.
The team are fantastic. Their communication throughout the process was outstanding and they delivered on every thing they said they would do, with no need for follow up calls.
Thanks for making a daunting process to easy!
18 juillet 2026
To much fuss
To much fuss.
Made over total sum of £260
Other companies are far quicker & more straightforward.
I had to send passport details. Wait for printed Bank statements???
It’s obviously me that’s why you contacted me. To long winded. It’s hardly thousands of pounds??
5 juillet 2026
Réponse de People's Pension
Dear Mr Carr
We're sorry to hear that you found the claim process frustrating.
As a pension provider, we're required to carry out identity and security checks before releasing pension funds, regardless of the value of the claim. Requesting documents such as proof of identity and bank details helps us protect our members and ensure payments are made safely and in line with pension regulations.
We appreciate that this can feel time-consuming, and we're sorry if the process took longer than you expected. If you’d like to discuss this further, please email us at tellusmore@peoplespartnership.co.uk
Thanks for your patience
Emily
People’s Pension, provided by People’s Partnership
Answered the phone on time and a nice…
Answered the phone on time and a nice helpful response from the man I spoke to
11 août 2026
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