Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
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Lisez les avis des autres
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today. She gave me excelent suggestions and guidance for what i was looking for.
L'entreprise a répondu
I visited the Brent Cross branch and let me tell you, exceptional service !! The customer service given by Balkees was amazing she really helped me pick the right gift scent and was very patient with... Voir plus
L'entreprise a répondu
Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, Royaume-Uni
4,9
Excellent
177 avis
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Ahmad was so helpful in helping us…
Ahmad was so helpful in helping us choose perfume for my dad’s birthday. We’ll be back!
24 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Atousa was very helpful
Atousa was very helpful and kind and gave great advice, thank you!!
18 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Liz,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Atousa was extremely helpful and…
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today.
She gave me excelent suggestions and guidance for what i was looking for.
18 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Matthew,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Such a lovely shop with a fantastic…
Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check them out, you won't regret it!
18 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Paras from Brent Cross
Paras from Brent Cross, she was lovely, helpful and quick to help. Thank you
17 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Berk,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Atousa was very nice and a lot of…
Atousa was very nice and a lot of patience with me and perfect service!!!👍👍👍❤️❤️❤️
16 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Cancea,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Balkeez was really helpful with…
Balkeez was really helpful with selecting a perfume for my sister. I would definitely recommend! :)
13 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Moulika,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Thanks to the wonderful Sabiha I found…
Thanks to the wonderful Sabiha I found a affordable perfume in my budget for my husbands birthday she was a great help and very thoughtful
12 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Habiba,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Parastoo brent cross
12 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Amazing service done by Paris
Amazing service done by Paris , she was amazing , lovely service , really nice recomandations and a really big help .
12 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Nyrten was 10/10
Nyrten was 10/10. Very welcoming and helping in choosing gift sets. Thanks for your help!
12 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Amina,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very helpful service.
Very helpful service.
Nyrten sorry if i spell it wrong but she was very helpful towards us. Thank you so much
Will definitely visit again.
6 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Sabina,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very helpful service definitely coming…
Very helpful service definitely coming back NYRTEN
6 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Gill,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Ahmed was amazing
Ahmed was amazing, great advice and gorgeous swift wrapping
4 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Sajini,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The customer service I received by Diogo
The customer service I received by Diogo is amazing . The price of the store is worth the money to spend . I definitely recommend it .
1 octobre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Hina,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had a lovely experience at the…
I had a lovely experience at the perfume shop thanks to Atousa! She was very friendly, welcoming, and helpful. She took the time to assist me, gave me great recommendations, and made the whole shopping experience enjoyable. Her customer service was excellent, and I really appreciated her kindness and professionalism. Thank you, Atousa, for making my visit so pleasant!
30 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Daniyal,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Paris from Brent Cross
Paris from Brent Cross was really helpful in finding the perfect perfume and gift wrapped the item perfectly!!!
30 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Sammi,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
It was my first experience in The…
It was my first experience in The Perfume Shop. Atousa was really helpful and knowledgeable about perfumes. She gave me the best advice patiently.
28 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hi Shahzad,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
very helpful experience
very helpful experience, left with a great fragrance and a great smile. thank you to Parastoo from the Brent Cross branch for the extreme help, she was delightful and very friendly !
26 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Amelie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Bakees and Diovo were lovely
Bakees and Diovo were lovely , I was able to buy 2 perfumes . I am in love with the perfumes they recommended me
26 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Donia,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
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