Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
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Lisez les avis des autres
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today. She gave me excelent suggestions and guidance for what i was looking for.
L'entreprise a répondu
I visited the Brent Cross branch and let me tell you, exceptional service !! The customer service given by Balkees was amazing she really helped me pick the right gift scent and was very patient with... Voir plus
L'entreprise a répondu
Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar s... Voir plus
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À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, Royaume-Uni
4,9
Excellent
177 avis
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Parastoo was lovely
Parastoo was lovely! Helped me get a gift for my grandma and made it a lovely experience - will definitely come back to this Brent Cross branch!
14 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a fantastic experience at The…
I had a fantastic experience at The Perfume Shop in Brent Cross while looking for a birthday gift for my girlfriend. Parastoo and Alina were incredibly helpful, patient, and knowledgeable, guiding me through the options until we found the absolute perfect scent for her. Their warm customer service made the process completely stress-free, and my girlfriend absolutely loved her gift. I highly recommend seeking out Parastoo or Alina if you want expert advice and a welcoming shopping experience.
12 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very welcoming and professional
Very welcoming and professional. Knew what she was doing and I’m
Happy to come back because Balkees
11 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sindi
Sindi, the manager, was a superstar...go to Brent Cross. Thank you, Sindi.
1 août 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Had a really experience. Diogo was so helpful in selecting the best perfume for a gift.
23 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Khamis and diogo has been extremely…
Khamis and diogo has been extremely helpful and the customer service has bin top quality when they were helping me to find the right fragrance.
23 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Arwen and Ahmed - Thank you…
Arwen and Ahmed were absolutely amazing! They were both incredibly friendly, welcoming, and professional from start to finish. They made the whole experience enjoyable with their positive attitudes and excellent customer service. They went above and beyond to make sure everything was perfect, and their kindness really stood out. I truly appreciated their help and would highly recommend them to anyone. Thank you both for such outstanding service!
21 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Met Diago and bought a perfume at Brent…
Met Diago and bought a perfume at Brent cross shop, he is tje best guy and helped us a lot and very good customer service , welldone to him
21 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience with The Perfume Shop
Great experience with The Perfume Shop! Areen was so helpful, friendly, and made everything easy. Excellent customer service—thank you!
18 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very friendly
Very friendly, welcoming (Areen). Lovely girl. Loved our whole experience. Was very patient and not rushing us at all. Gave us all the options i was looking for and helped me pick the perfect perfumes for me. Came from far away and would definitely visit again when i come here next. Thank you so much
16 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen she amazing and professional lady…
Areen she amazing and professional lady she every smell on the card she is professional and helpful sweet lady
9 juin 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dura and Diego helped me pick out…
Dura and Diego helped me pick out brilliant gifts and made them into beautiful hampers , great service will come again for these 2 stars !
15 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great advice from Areen!
12 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dura was very friendly and helpful
Dura was very friendly and helpful, provided excellent customer service and made sure i left with a smile. Perfect example of how in store service should be done! Thank you Dura
5 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Areen was very helpful and sweet
Areen was very helpful and patient. Got us the best deals and was a pleasure spending time with her. Great service!
26 juin 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Concern Regarding Exchange Policy for Faulty Product
I bought this online for my daughter’s birthday. Unfortunately, when she opened it, she immediately noticed that it would not spray because the atomiser tube ("straw") was missing. The bottle also appeared not to be full. I contacted Customer Care and was advised that I could either return the item by post for a refund or exchange, or take it to one of their stores to arrange the same. As I wanted a replacement, I took the product to the Brent Cross store. I was then informed by the store manager that, because I had purchased the item during a promotion, I would need to pay an additional amount to exchange it for the same product. I was completely shocked by this response. The item was faulty when supplied, and I do not believe a customer should be expected to pay extra to receive a replacement for a defective product.
I cannot think of any other company that would apply such a policy, and it seems both unfair and highly misleading. I am also concerned as to whether this approach is consistent with consumer rights legislation, given that I was simply seeking a replacement for a faulty item rather than a different product.
22 juin 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello Deborah,
I am very sorry to hear about your experience and completely understand your concerns.
Having reviewed your feedback, I can appreciate why this situation has been frustrating, particularly as you were simply seeking a replacement for a product that you believe was faulty upon receipt and had been purchased as a birthday gift for your daughter.
Please be assured that we are currently looking into the circumstances surrounding your case, including the advice provided regarding the exchange. We want to ensure that the matter is reviewed thoroughly before providing a full response.
I sincerely apologise for the inconvenience and disappointment this has caused and would like to reassure you that a member of the team will be in touch with you as soon as possible once our review has been completed.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Nushara was very helpful in helping me…
Nushara was very helpful in helping me choose the right perfume. Will come back again to the same store next time. Highly recommended.
21 juin 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service from Ahmed and Shaquilla
My sister and I were helped by Shaquilla and Ahmed today. The service was absolutely wonderful! Both were very kind and patient and had such positive vibes. We look forwars to seeing them again duribg our next visit! Fron the twins :)
12 juin 2026
Avis spontané
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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