I was very impressed with the staff in your Croydon shop who exchanged one Chanel product for men for another because I had voted online and I had been sent the wrong one well done shop staff
L'entreprise a répondu
Établissement
Changer d'établissementUnit 157, The Whitgift, CR0 1UT CROYDON, GB
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Lisez les avis des autres
I went to the perfume shop in Whitgift centre Croydon and Maria and Dharania was exceptional initially I just went to browse and kill some time, Maria approached me and suggested a few fragrances I sh... Voir plus
L'entreprise a répondu
My experience was delightful. The super quick service and readiness to match deals on offer was nothing short of fulfilling. Above all, staff on duty at the Croydon shop were both welcoming and friend... Voir plus
L'entreprise a répondu
I love the Perfume Shop! I’m part of their VIP rewards program which gives me discounts, money off certain purchases and free postage if I spend over a certain amount. My recent purchase included a fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 157, The Whitgift, CR0 1UT, CROYDON, Royaume-Uni
4,7
Excellent
66 avis
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How to correct mistakes
I was very impressed with the staff in your Croydon shop who exchanged one Chanel product for men for another because I had voted online and I had been sent the wrong one well done shop staff
31 juillet 2026
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really good customer service….
Really good customer service….. shop had a good special offer and the assistant was really helpful her name is NASHAD
6 août 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Customer service
It was good experience and the customer service was so good by Hina she was so friendly and so helpful she did a great job
8 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had excellent see from Hina.
We had excellent see from Hina.
She was really surpportive and friendly!
8 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the perfume shop in Whitgift…
I went to the perfume shop in Whitgift centre Croydon and Maria and Dharania was exceptional initially I just went to browse and kill some time, Maria approached me and suggested a few fragrances I should smell to see if I like anything I ended up buying 2 100ml perfumes😁😁 I also got a birthday gift.. these two young ladies have excellent customer service, they were very welcoming and kept a smile on their faces right through.. Thanks ladies.. JOE
15 mai 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I recieved excellent customer service…
I recieved excellent customer service from Kriya, she helped me with a variety of questions I had and supported me in making a purchase I’m happy with.
9 mai 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As a regular customer
As a regular customer, I can confidently say the service here is consistently exceptional, but Jody and Vicky truly elevated my recent visit. Their warmth, professionalism, and attention to detail made for a seamless and indulgent shopping experience.
They took the time to understand my preferences and guided me with genuine care and expertise. It felt personal, effortless, and refined exactly what you hope for when shopping for fragrance.
An absolute credit to the brand. I’ll continue returning because of service like this.
24 avril 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the Perfume Shop!
I love the Perfume Shop! I’m part of their VIP rewards program which gives me discounts, money off certain purchases and free postage if I spend over a certain amount. My recent purchase included a free mini perfume from the same brand which I hadn’t tried before. I also received a free sample. Delivery was fast and items were well packaged. I trust the authenticity of the Perfume shop and they have a great selection of brands at fantastic prices. I’m very happy with them and don’t buy anywhere else.
4 mars 2026
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hina was amazing
Hina was very helpful, I was trying to make a Deliveroo order online so I rang the store & Hina spent about 20 mins on the phone to me making sure i would be happy with my purchase she tried out different perfumes & explained the smells to me. Such a nice girl would definitely recommend going to her
13 février 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A delightful shopping exoerinece.
My experience was delightful. The super quick service and readiness to match deals on offer was nothing short of fulfilling. Above all, staff on duty at the Croydon shop were both welcoming and friendly. I felt absolutely spoilt. Shout out to my “Fragrance Angels” - Hina and Dharani.
2 février 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into the store today and managed to get something for the Mrs
Came into the store today and was warmly welcome by Hina, she was professional, patient and attentive throughout. I managed to get something for the Mrs thanks to her. Thank you Hina again!!
5 février 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serbay the branch manager was a…
Serbay the branch manager was a delight! He was very knowledgeable and very helpful! Made my visit worthwhile.
19 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Deal and excellent customer…
Good Deal and excellent customer service by Sergay@ Croydon whitgift centre
19 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop inside Superdrug in…
The perfume shop inside Superdrug in Whitgift Centre is very helpful the staff puts through your order on the tills always with a smile. I allways use the same store. All the staff are just brilliant.
30 novembre 2025
Réponse de The Perfume Shop - Croydon 70
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Réponse de The Perfume Shop - Croydon 70
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Kriya was really helpful
Kriya was really helpful, gave me great service & advice and was very patient. What a great member of staff✨
29 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Croydon 70
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Perfect loved it
14 novembre 2025
Réponse de The Perfume Shop - Croydon 70
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
very fast delivery
First of all, my delivery is fast. Second, it's packaged in a secure box. If I go to pick it up at the branch, I get a bunch of testers as a gift, which I really appreciate.❤️✌🏼🤌🏼🎀🎄
17 novembre 2025
Réponse de The Perfume Shop - Croydon 70
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Not recived perfume
I ya ve not recieved a purchase I ordered on the 25th October.I have had 2 phone calls to say they are sorting out a new delivery but never do.
12 octobre 2025
Réponse de The Perfume Shop - Croydon 70
Hi,
I am so sorry to hear of your recent experience. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.
Kind regards,
Sharain - The Perfume Shop.
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