I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... Voir plus
Établissement
Changer d'établissement101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Came back to this specific branch again due to excellent service by Sara previously. Luckily she was in again and helped me choose the perfect gift. She listened to the requirements and gave the perfe... Voir plus
L'entreprise a répondu
Always have a very good experience at this store! Staff go above and beyond to assist looking for the perfect perfume. I had my chosen fragrance gift wrapped with a personalised ribbon which was a lov... Voir plus
L'entreprise a répondu
i purchased a fragrance for my mums birthday and Sarah made the experience so lovely. She was so helpful and interactive, she didn’t rush me and she was patient with my indecisiveness. 10/10 service a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, Royaume-Uni
4,6
Excellent
71 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service by Nicky at the Thurrock Lakeside store…
Visited the Thurrock Lakeside store with my 85 yo mum who wanted to buy a gift for 46 yo male neighbour who had been very helpful to her.
We were attended to by Nicki who was so lovely and incredibly kind to mum. From finding something for mum to sit on as soon as she saw her with a walking stick, to patiently providing several scents for mum to guess what a 46 yo man, whom she knows only so much, might like. Her gift wrapping was an added bonus.
Great service Nicky, kudos!!
5 avril 2025
Avis spontané
Réponse de The Perfume Shop - Lakeside 369
Hello,
Thank you for your kind review! We are so pleased to hear that you and your mother had a positive experience at our Thurrock Lakeside store. It's heart-warming to know that our staff member was so attentive and helpful, especially in going the extra mile to make your mother comfortable and assisting her with finding the perfect gift. We are proud of our team's dedication to providing excellent customer service and creating a welcoming environment for all our customers.
Best wishes,
Jasmyn
Lucy was really helpfull
Lucy was really helpfull
Make my job easy in ladies perfume a gift for my sis
12 mars 2025
Avis spontané
Réponse de The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
My wife and I had an amazing experience…
My wife and I had an amazing experience at The Perfume Shop in Lakeside, thanks to Gitana’s exceptional customer service. From the moment I walked in, she was warm, welcoming, and genuinely eager to help. Her knowledge of fragrances was impressive, and she took the time to understand our preferences, offering thoughtful recommendations that made our shopping experience effortless and enjoyable. She was patient, attentive, and truly passionate about her work, making me feel valued as a customer. Thanks to Gitana, we found the perfect scent, and we will definitely be returning. If you’re looking for outstanding service, I highly recommend visiting and asking for her!
7 mars 2025
Avis spontané
Réponse de The Perfume Shop - Lakeside 369
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I love it I was allowed to smell…
I love it I was allowed to smell anything and I was answered correctly by the staff. The staff were very welcoming and the vibes were well highly recommended
24 janvier 2025
Very good customer service
Very good customer service Nisha was super nice and helpful deserves a raise
Thankyou
26 décembre 2024
Avis spontané
The perfume shop Lakeside ground floor
I was shopping today 14.12.24 at the perfume shop in Lakeside Thurrock on.the ground floor. I was served by a young lady called Karen. She was extremely helpful and polite and also very knowledgeable.
I wasn't sure what I wanted to buy my wife and ahe made various suggestions until I found the perfect perfume. Ialso got something for myself as it was buy one get one half price.
14 décembre 2024
Avis spontané
Visited perfume shop earlier this month…
Visited perfume shop earlier this month I wanted to do a massive Christmas shop.
I made my way to primark and noticed there was a perfume shop on the ground floor, the staff were all smiling at the door, standing ready for customers. This encouraged me to go in. A young Asian girl greeted me straight away, asked me if I was looking for anything specific. She was so kind, and helpful I showed her a few pictures of perfumes I was after, I’m awful with technology so this took me a long time, she assured me it’s okay and made me feel comfortable. She also helped me download the perfume shop app and told me I can accumulate points for my purchases. I didn’t know perfume shop to personalised ribbons and gift wrapping, which she kindly wrapped for me. I saved alot of buying wrapping paper, as this was all provided. Excellent customer service! I’m so pleased
6 décembre 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.