I was treated with politeness very helpful, but not pushy , I was made aware of the Perfume that I was looking for Shallimar an older perfume that I used to wear and Loved, to my delight you... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 44, The Merry Hill Centre, Brierley Hill, West Midlands, DY5 1SP MERRY HILL, GB
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Lisez les avis des autres
Visited The Perfume Shop at Merry Hill this evening with my wife. We were served by Georgia and Steph who were really patient, professional and knowledgeable about all products we were lo... Voir plus
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Joanne was incredibly helpful from the moment I walked in. She was enthusiastic and knowledgeable about the products- which was just what I needed- and she also gave me space, time and support when... Voir plus
L'entreprise a répondu
Although the assistant was unable to obtain the perfume I wanted to purchase she went out of her way to help me order it on line as she was unable to do it on the shop ordering system. Perfume shop to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 44, The Merry Hill Centre, Brierley Hill, West Midlands, DY5 1SP, MERRY HILL, Royaume-Uni
4,8
Excellent
114 avis
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Thank you to Mel for superb customer…
Thank you to Mel for superb customer aervice
12 mai 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Thank you for your positive review!
The Perfume Shop.
The lady that served us was wonderful…
The lady that served us was wonderful and helped us choose our wedding scents, she was very attentive and couldn't have done more!! Would highly recommend
10 mai 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Very helpful staff & lovely store
What a wonderful visit we just had to the store! The staff were so lovely and helpful- making suggestions once we explained what we were and weren't looking for. They all made us feel really welcome and valued. A great shopping experience :-)
4 mai 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Mel and Helen
Mel and Helen, Absolutely wonderful.
Helped me pick some perfume for my sisters birthday, greeted me with a friendly smile and introduced me to the rewards scheme
1 mai 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The service is just exceptional and…
The service is just exceptional and Steph is the reason I keep going back to the store, she is a true asset to the company!
26 avril 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Julie was extremely attentive
Julie was extremely attentive, patient, polite and very jolly. Nothing was too much trouble
23 avril 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Wedding Fragrance
Today me and my partner went into store looking for our wedding fragrance. The girl serving us (Abi) was incredibly helpful and gave a few different fragrances to try. She was incredibly friendly and didn't pressure us into buying. Safe to say I went back and brought my fragrance from there!
21 avril 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Mel was very helpful and friendly…
Mel was very helpful and friendly excellent customer service
12 avril 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Excellent customer service
Anisa and Helen were so nice and friendly. Very good customer service. Highly recommended
10 avril 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Sara was helpful
Had a great experience with both times i visited, Sara was extremely helpful and knowledgeable about popular perfumes and what would go well. Would reccomend.
19 mars 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Unit 44
Unit 44 , merryhill floor 2
Karen-Very good customer service, very helpful, kind and always has a laugh with us. A pleasure to meet when i am shopping
17 mars 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Karen Store Assistant at Upper Mall…
Karen Store Assistant at Upper Mall Merry Hill fantastic service on my recent visit, normally shop at Boots for fragrance but due to the excellent customer service will now be using The Perfume Shop.
Karen was very attentive showing me gift sets, comparing prices and even giving me a guide on the Ribbon Machine to personalise my gift and she wrapped it as well
Fab service great employee😁
4 mars 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Merry Hill 2 (Lower Floor)
Walked into the Perfume Shop on the lower floor of Merry Hill today and was greeted by Sara Craddock. Wow, patience of a saint, I’m a really indecisive person but she stayed with me the whole time. Best part was she interacted with my 6 year old son, made him feel part of the conversation and the experience, which has never happened at any other Perfume Shop before.
I only went in for a sniff but walked away with 2 travel pods, I could have bought more but no shop seems to stock a tester for the Gisada Ambassador line.
The customer service was exceptional from Sara, I was shocked when I asked if she was the store manager and she replied no, she definitely deserves a promotion in my eyes.
1 mars 2025
Avis spontané
Réponse de The Perfume Shop - Merry Hill 261
Hello,
Thank you for your kind review and for taking the time to share your experience at the Perfume Shop. We're thrilled to hear that you had such a positive encounter with Sara. It's wonderful to know that she went above and beyond to provide you with exceptional customer service, especially with your son.
We appreciate your feedback about the availability of testers for the Gisada Ambassador line. We'll certainly pass this along to our team. We strive to offer a wide range of products and services and we're always looking for ways to improve our offerings.
Best wishes,
Jasmyn
The shopping experience at the Perfume…
The shopping experience at the Perfume shop both in store and on line is so easy.
12 février 2025
Réponse de The Perfume Shop - Merry Hill 261
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
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