Went to the red mall store at the Metrocentre to buy our favourite perfume. Caiden at the store, recommended us a great deal. He had a very pleasant and approachable manner. Waited patiently until our... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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Lisez les avis des autres
Would like to thank Auvola for her fantastic customer service whilst working at Metrocentre. Always happy to help with a smile.
L'entreprise a répondu
Aurora at the Metrocentre was really kind to my son and was very knowledgable about the fragrances. We went away and came back to purchase, she remembered my name and our conversation. Very personal t... Voir plus
L'entreprise a répondu
I had been avoiding this store in the Metro centre due to a negative experience some time ago. However, today completely changed my perspective thanks to Aurora. From the moment I walked in, her at... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, Royaume-Uni
4,8
Excellent
88 avis
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Absolutely fantastic service from…
Absolutely fantastic service from Lauren at the Metro Centre. She was so patient, kind and chatty.
9 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Would like to thank Auvola for her…
Would like to thank Auvola for her fantastic customer service whilst working at Metrocentre.
Always happy to help with a smile.
3 mai 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady that attended to me was really…
The lady that attended to me was really patient and helpful. The online experience too was smooth and fast
20 avril 2026
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service!
Wonderful customer service experience and a big thanks to Lauren for helping me to navigate my way from having no idea to choosing something perfect for my girlfriend.
30 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They were really helpful.
24 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Melissa helped me choose a perfume and…
Melissa helped me choose a perfume and was amazing , gift wrap was lovely
23 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Service💯
Went to the red mall store at the Metrocentre to buy our favourite perfume. Caiden at the store, recommended us a great deal. He had a very pleasant and approachable manner. Waited patiently until our daughter came to pay. Great Customer Care.
16 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding experience
I had been avoiding this store in the Metro centre due to a negative experience some time ago. However, today completely changed my perspective thanks to Aurora.
From the moment I walked in, her attitude was outstanding,professional, friendly, and genuinely helpful without being pushy. I initially planned to buy just one perfume for my wife, but her recommendations were so well thought out and tailored that I ended up purchasing three high-end perfumes with full confidence.
Aurora is an exceptional seller who clearly understands both the products and the customer. Her approach made the entire experience enjoyable and trustworthy.
Because of her, I will definitely return to this store. Highly recommended. Thanks Aurora!
15 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Caiden was a great help!
Caiden was a great help!. Went through a few different bottles to make sure I got the right aftershave to suit me.
Thanks mate
13 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We went to store today and Gabrielle…
We went to store today and Gabrielle and caiden helped us a lot and made our visit easy and wonderful. He was easy to work with and gave us a good discount. Keep up the good work
9 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service as always.
Great service as always.
Kiana was extremely helpful.
Will certainly be back :)
4 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aurora was amazing
Aurora was amazing, great customer service & very knowledgeable about offers & scents.
3 avril 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kiana was so unbelievably helpful and…
Kiana was so unbelievably helpful and she was also really lovely!
Best experience walked away with an unreal Gucci perfume!
28 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Such lovely staff
Such lovely staff, nothing was a problem and they made us we got exactly what we wanted. I didn’t know what sort of smell I wanted and they went above and beyond to find what I like. Thank you Mel, Emma and Chloe! We felt very comfortable in your presence
27 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren was so helpful
Lauren was so helpful. Will definitely be going back. Thank you!
27 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
Melissa at Metrocentre was so kind and helpful with my purchase.
She even chatted with me while they were busy, which was lovely.
There was no rush or pressure at all.
Thank you for your lovely service.
13 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful and friendly I will return
14 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Like to say thanks to Lauren who served…
Like to say thanks to Lauren who served me and my partner. She was very helpful and kind she had great customer service skills so I would like to again thank you so muc.
9 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was a good experience with Ayesha…
It was a good experience with Ayesha who helped me figure out the right product. She was very polite and understanding. Thanks a lot to her. She is lovely
7 mars 2026
Avis spontané
Réponse de The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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