Very happy the bottles where not broken 💔 but the box was damaged so l think U might have to make box stronger in future please, l would ordered more from l thought l wouldn't had some samples of... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Been to this store many times since 5 years, but this time the experience was worth a review. Usually it becomes a stressful job to find a right fragrance but Iksha was fabulous in helping us to choos... Voir plus
L'entreprise a répondu
"Had the loveliest experience shopping here today! Iksha was an absolute sweetheart—so patient, warm, and attentive. She let me explore so many wonderful scents until I found the perfect one. Thank yo... Voir plus
L'entreprise a répondu
Good helpful staff. Very quick delivery!
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
37A Town Mall Walk, The Oracle, RG1 2AH, READING, Royaume-Uni
4,9
Excellent
319 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super happy with the service
Super happy with the service. Thank you @Iksha ☺️
26 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Shwetali,
Thank you for your 4⭐review! We truly value your feedback and are delighted to hear that you had a great shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Sindhu was an excellent advisor for the…
Sindhu was an excellent advisor for the options this store had and gave a great selection supporting my choices to provide as a gift for my partner, very professional
26 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Jay,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Lydia served us and gave me exactly…
Lydia served us and gave me exactly what I was looking for! Exceptional service thank you x
25 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Sonal,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Reading 67
Hello Lovepreet,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing service from Lydia at the…
Amazing service from Lydia at the perfume shop! In Reading the Oracle. She was incredibly helpful and knowledgeable, with excellent perfume recommendations perfectly suited to my preferences. A wonderful experience from start to finish — highly recommend!
25 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
We were served by Iksha
We were served by Iksha, she was very helpful in helping us with picking our perfumes. Great customer service. Thank you
22 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing Service from Sindhu Thank you…
Amazing Service from Sindhu Thank you so much!
21 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Reading 67
Hi Jamal,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Came to choose a birthday gift for my…
Came to choose a birthday gift for my cousin and was limited with time. Lidya was an amazing help and recommended the perfect perfume. Thankyou !
19 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Dee,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Polite kind sales assistant thank you…
Polite kind sales assistant thank you Iksha
18 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Anu,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Ramona was a pleasure to deal with
Ramona was a pleasure to deal with, very knowledgeable on products and gave very good opinions. High quality experience
15 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Nabeel,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lydia was so helpful
Lydia was so helpful . I actually bought one more perfume than I intended because of her warm service
16 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great service from Lydia
Great service from Lydia , she was patient while I wasn’t sure what fragrance to purchase and made great recommendations, thank you Lydia
16 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Ordain,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Good customer service and very helpful
Good customer service and very helpful
16 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Mohamed,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Superb and friendly!
Ramona was extremely helpful and kind when I needed help choosing a gift! Excellent customer service and very friendly ❤️
14 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Aatka,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Really nice customer service helped me…
Really nice customer service helped me find what I was looking for and the person serving me was very friendly- Sindhu
15 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Rodney,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lydia was a great help
Lydia was a great help. She took the time to make sure I found the perfect gift, and recommended a really nice Mont Blanc perfume as they didn’t have the one I’d come in for. She then kindly gift wrapped them for me too. Lovely service
14 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Rea’anna,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
great selection of fragrances
great selection of fragrances, sindhu was very welcoming and helped us pick some fragrances (:
14 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi Sam,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Reading 67
Hello Linda,
Thank you for your 4⭐review! We truly value your feedback and are pleased to hear that you had an enjoyable shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had great experience at The perfume…
I had great experience at The perfume shop. Iksha assisted us with our requirements very patiently and got us whatever we need.
Will definitely recommend people to come and shop here.
13 septembre 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello Pujayita,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.