I had a wonderful experience at the perfume shop! Iksha was fantastic — super friendly, helpful, and really knowledgeable about the scents. She helped me find the perfect perfume that I absolutely lov... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her... Voir plus
L'entreprise a répondu
Iksha was so patient and understanding with me as I wanted to try a lot of different scents before finding the perfect one for me. I really appreciate how she made me comfortable to ask questions as i... Voir plus
L'entreprise a répondu
Ikshe @ The Reading Perfume shop was very patient and attended to me very well. She tried different perfumes with me till I got the ones I wanted.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
37A Town Mall Walk, The Oracle, RG1 2AH, READING, Royaume-Uni
4,9
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Reading Store
Reading Store. Lovely customer service by Salma! Excellent!
13 janvier 2026
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alexia is so helpful and really good…
Alexia is so helpful and really good for her job here at Oracle Reading branch. Thank you
27 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Bad experience with staff
Hi,
We went to a perfume shop today around 5 o’clock. There was a lady working there with a nose piercing and her hair in a bun. She was using her phone the entire time.
We asked her twice for help, and she replied very rudely, saying, “I am busy.” After about three minutes, she spoke to us again in a rude manner and said, “We don’t have this product,” and then started speaking in her own language.
Seriously, she ruined my day.
26 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
I am really sorry to hear of your recent experience and can understand how disappointing this is, especially around Christmas.
Please can you kindly contact us via email at reviews@theperfumeshop.com so we can look into this for you.
The Perfume Shop
Salma from the reading branch was very…
Salma from the reading branch was very helpful and nice
23 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Alexia was so kind to explain and guide…
Alexia was so kind to explain and guide me around.
Thank you Alexia
19 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Would have been better if the ribbon…
Would have been better if the ribbon thanks says merry Christmas was the right way up. A bit disappointing when its a Christmas gift and ive payed alot of money.
13 décembre 2025
Réponse de The Perfume Shop - Reading 67
Hi,
We are sorry the ribbon on your gift was not right. We know it's disappointing when an item isn't perfect, especially for a Christmas gift. We'll look into this, please pop in touch with us. Thanks for your feedback.
The Perfume Shop
Jada was a very pleasant and helpful…
Jada was a very pleasant and helpful sales girl and it was a pleasure doing business with her. Loved the sales too!
18 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The perfume shop Reading
Reading store - Alisha, was brilliant, great advice, let me smell numerous giving her perspective on each.
17 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Had a lovely experience with Ramona…
Had a lovely experience with Ramona today super helpful and lovely :)
11 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Friendly helpful and informative
Friendly helpful and informative served by Sana
11 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
very nice sales called jayda very…
very nice sales called jayda very attentive to customers 👏
10 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
The Perfume Shop - Oracle - Reading
As always, a great service. Especially from the lovely Ramona [Manager]. Very professional and friendly and always a pleasure to see her. She always goes that extra mile. I only buy from there now. Thanks Ramona. Iain. Henley on Thames.
8 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
MY experience she was very good and…
MY experience she was very good and friendly to help to me so I give her a great score rate of 100%that why and went with my family and friend in Reading town mail walk keep the work up on your service to get a great score again okay
7 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent customer service
Ordered online what I thought was Romance for men. Got sent the female version so took it into the perfume shop store in Reading to exchange, only to find romance for men no longer exists. However, the staff were so helpful, looking up whether it was available anywhere. They offered to refund or to gift wrap the one I’d brought with me to return. Beyond the call of duty/expectation. Sent me home better!
20 novembre 2025
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Great service
Fantastic service, brilliant customer service from Jada
She is kind and helpful and didn't mind when I asked for more than one sample
She was chatty and had a smile at all times
30 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Had a great experience at Reading store…
Had a great experience at Reading store with Ramona, she helped me choose perfect fragrances for my loved ones.
27 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Reading perfume shop
Had an amazing experience at the reading perfume shop, being served by such a lovely employee called Ramona who was so helpful and patient with choosing out and packaging our perfumes🙌
19 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Ramona
Ramona - she was excellent at her service at her reading store . We loved her service and she is so kind, lovely and extremely friendly..
23 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Just met Alexia at the Reading branch
Just met Alexia at the Reading branch - very helpful indeed with an amazing smile and even gift wrapped my purchase - great customer service!
23 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Reading 67
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.