Moyo was really nice to me,even when I was indecisive of what fragrance to go with,she was patient with me,Thank you Moyo,I am sure coming back because of you You.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3.31, Trinity Centre Leeds, LS1 5AT LEEDS, GB
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Lisez les avis des autres
Sometimes as a non-passing trans woman, I get treated differently to other women. When I visited TPS Trinity, I didn't feel that way at all. I got a warm welcome, kind and considerate service, an... Voir plus
L'entreprise a répondu
Me and my mum were helped by the lovely Scarlett, she was super kind, helpful, knowledgeable, approachable; excellent customer service! Thank you :)
L'entreprise a répondu
We went in to the store to find one good perfume, and ended up buying 4 exceptional ones. All thanks to Will and his expert knowledge of perfume notes. He understood exactly what we wanted from the ve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 3.31, Trinity Centre Leeds, LS1 5AT, LEEDS, Royaume-Uni
4,7
Excellent
123 avis
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Don’t order online for store collection it won’t happen
Ordered online a bottle of Chanel for men and chose to collect from my local store as I was going on holiday the next day, the email came through and it said you have chose to have delivered! I did not!
Rung the store and explained the lady I spoke to said it’s a glitch on the website it’s happening all the time! She said speak to customer services.
So I rung them what a waste of my time that was they would not cancel the order even though it was there issue and they would still send it out even though I explained I am going on holiday so I won’t be there for 3 weeks, they told me to contact my bank? Really they didn’t do a thing it’s down to the retailer to have a brain cell and just cancel it, customer services is very difficult as sounds like in a foreign country so as usual don’t care!!!
I have now had to purchase the same item twice so now out of pocket £104.00!!!!
And now another bottle will be appearing on my doorstep when I’m not there for 3 weeks why is it so hard these days to get customer service probably because these companies employ inadequate staff!
Never will I use the perfume shop again!!
12 août 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello Craig,
Thank you for your review, I am sincerely sorry to read about your experience and completely understand how frustrating this must have been, particularly when you specifically chose store collection because you were due to go on holiday the following day.
Having looked into what you have described, I am very concerned to hear that you selected collection but subsequently received confirmation that your order was being delivered to your home address. This is not an issue I have personally come across before and I will ensure your feedback regarding the ordering journey is escalated internally so that this can be looked into further.
I am also sorry that when you contacted our Customer Services team you were left feeling that there was nothing we could do to support you. Unfortunately, due to our automated fulfilment process, once an order has entered our system we are unable to cancel or amend it before dispatch. However, I am sorry that the alternative options available to you were not clearly explained at the time.
As the parcel has now been successfully delivered to the address on the order and you are away, if possible, we would recommend asking a trusted friend or family member to collect and safely hold the parcel for you until you return.
I also want to reassure you that your comments regarding the service you received have been taken seriously. Regardless of where our Customer Services colleagues are based, we expect every customer to be treated with care, understanding and a genuine willingness to help.
I appreciate that none of this takes away from the inconvenience you have experienced or the fact that you ultimately had to purchase the perfume again before your holiday. Please accept my sincere apologies for the frustration and disappointment caused, and thank you for bringing this experience to our attention.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Helped by lovely Scarlett
Me and my mum were helped by the lovely Scarlett, she was super kind, helpful, knowledgeable, approachable; excellent customer service! Thank you :)
11 août 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The shop attendant was kind and spoke…
The shop attendant was kind and spoke respectfully. She helped us make good choices of perfumes. She was Jasmine
10 août 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Moyo was really nice to me,even when I…
Moyo was really nice to me,even when I was indecisive of what fragrance to go with,she was patient with me,Thank you Moyo,I am sure coming back because of you You.
10 août 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding service
Very happy to be here served by Jamie and Rhianna, these guys just exceeded my expectations. Can't wait to be back, thanks a lot!
1 août 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Packaging and customer care officer
Packaging and customer care officer: Jasmine was great and very courteous.
27 juillet 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely experience with Jodie
Lovely experience with Jodie! Me and my boyfriend went in looking for a new perfume but was so indecisive, Jodie helped us straight away, had so much knowledge about each one, knew exactly what we would like, friendly smile, positive attitude, amazing customer service, love our new scents thankyou so much!!!
20 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing staff
Amazing staff
Scarlett has been absolutely amazing. Very patient, helpful, respectful and knows her stuff. She has a great taste for choices for everyone.
20 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic
Sometimes as a non-passing trans woman, I get treated differently to other women.
When I visited TPS Trinity, I didn't feel that way at all. I got a warm welcome, kind and considerate service, and a great experience.
Thanks so much to the team member who served me, Ellie. She was fantastic and I will be going back to that store again.
16 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience today thanks…
I had a great experience today thanks to Moyo she was super nice and knowledgeable with her recommendations and overall was nice
13 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Scarlett at the trinity shop was really…
Scarlett at the trinity shop was really helpful and sweet. I recommend 1 million times!!!!!! Thank you Scarlett
13 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely shopping experience with daughter
Myself and my daughter were greeted by shop assistant Miyo, who patiently introduced perfumes based on our preferences and expectations. The recommendations were great and we were happy with the purchase.
13 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We went in to the store to find one…
We went in to the store to find one good perfume, and ended up buying 4 exceptional ones. All thanks to Will and his expert knowledge of perfume notes. He understood exactly what we wanted from the very get go. Extra points for his thoughtful customer service. Also, shout out to Lauren for her help with women’s perfume.
6 juin 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in for a gift set a will pointed…
Came in for a gift set a will pointed me in the direction of the perfect gift with amazing service highly recommend going to him for a good experience
23 mai 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jodie she was super star very good…
Jodie she was super star very good customer service many thanks
21 mai 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Will was very helpful
Will was very helpful with picking out my first perfume. He is very knowledgeable and he also gave me a free nice water bottle. I would like to thank him for helping me and for his support
16 mai 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Service
The cashier Will, was excellent and helpful will be back simply because of him!
15 mai 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Scarlett
I am thankful to Scarlett for her patient customer-centric approach as she ensured that my purchase was seamless..
She informed me about the available offers and allowed me to make my choice..
You did a great job Scarlett and Jodie!
2 mai 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfumes you could find anywhere at any…
Perfumes you could find anywhere at any shop but the customer service by #jodiein trinity Leeds store was very commendable. She’s very kind and skilled. Kudos to her
20 avril 2026
Avis spontané
Réponse de The Perfume Shop - Trinity Centre Leeds 371
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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