I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... Voir plus
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Établissement
Changer d'établissementSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Lisez les avis des autres
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... Voir plus
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Voir plus
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Royaume-Uni
4,9
Excellent
179 avis
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Amazing customer service
Amazing customer service, special mention to Enrique, he was brilliant!
13 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
The attendant
The attendant, Rose was so pleasant and helpful, she remained ever so calm and polite, she also helped in deciding my choice of fragrance as she explained everything in detail, she’s a good member of your team.
10 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great experience altogether
I was indecisive about my choice in the physical shop, but felt service was great and friendly and helpful to get me the product I wanted (and didn't specifically know). I then ended buying online, and it was a swift process. Great price too as I took advantage of Black Friday prices. Product was sent really quickly and perfectly packaged. Couldn't ask for more.
24 novembre 2025
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Enrique was very helpful for my issues…
Enrique was very helpful for my issues when I entered the store, very helpful very nice communicated well
29 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Sireen is really helpful calm and serve…
Sireen is really helpful calm and serve with smile.
Thank you
28 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Outstanding Help from Amy
I visited The Perfume Shop to find a birthday gift for my mother, and Amy was incredibly helpful throughout the entire process. She listened carefully to what I was looking for, made thoughtful suggestions, and guided me with genuine kindness. Thanks to her, I found the perfect gift. I’m extremely satisfied with the service I received.
Highly recommended — thank you, Amy!
27 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Enrique was great
25 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Lila was truly amazing
Lila was truly amazing, she helped find a perfume that was a gif for a fiend. Will definitely be back !!
22 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
The service received from Rose was excellent she was really attentive and friendly. An absolute pleasure and lovely friendly experience, advice was excellent ☺️
17 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Neriah was so lovely she was so helpful…
Neriah was so lovely she was so helpful and helped me pick the best fragrance and she even wrapped up the perfume in a ribbon so thank you so much will definitely be back soon.
15 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
It was a good experience.warm welcome…
It was a good experience.warm welcome and good services by naraya.. thank you so much I will strictly recommend this shop for my friends
13 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Service was great
Service was great
Hajera was of great assistance
Thank you @Stratford Perfume Shop
11 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Make sure you come and see Rose
Make sure you come and see Rose, she was a massive help and very friendly made the experience so much better.
11 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
The service was great and Rose made me…
The service was great and Rose made me feel comfortable understanding my situation for my gift and made it look very Pretty. Very helpful and great taste in perfume :)
10 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Amie was amazing at customer service
Amie was amazing at customer service. She also gave me 15% off on my favorite perfume and she threw an extra gift as well. Thanks a lot. 👍🏻👍🏻
8 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Thanks Erfon for making me choose the…
Thanks Erfon for making me choose the best perfume for my husband really appreciate your kindness in customer service.
6 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
We were greeted nicely and helped by…
We were greeted nicely and helped by Enriqe.
6 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
It was such a nice service
It was such a nice service, rose helped me a lot to get what i want and her nice attitude was so sweet
5 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Shahryar was excellent
Shahryar was excellent, he helped us make quick and lovely choices and seems knowledgeable. Shahryar is very pleasant and friendly too.
1 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
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