Ordered a paddle from the easy to use site and paddle was delivered as promised. What was truly outstanding was how it was packaged - absolutely fantastic and in a manner that ensured the paddle could... Voir plus
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Contacted them over an issue and they reassured me that should the issue worsen they would assist me anyway they can. They also issued a partial refund off there own back as a gesture. Truly decent... Voir plus
L'entreprise a répondu
The Pickleball Store provides excellent customer service. On the one occasion I asked for guidance, the response was immediate and very helpful. They offer a wide range of products, the online orderin... Voir plus
L'entreprise a répondu
Great experience with the pickleball store. The packaging was excellent, and my order arrived much faster than I expected. I had a minor issue with my order, but Lloyd responded quickly and resolved... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Coordonnées de contact
Unit 130, PO30 1DF, Newport, Royaume-Uni
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4,9
Excellent
609 avis
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A répondu à 100 % de ses avis négatifs
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Order received and very well packaged
Order received and very well packaged. Unfortunately, it wasn’t right for me but dealing with them to make a return was very good. Proper human interaction!
30 avril 2026
Réponse de The Pickleball Store
Thank you so much for your kind review! We’re really pleased to hear your order arrived well packaged and that you had a positive experience with us. Although your purchase wasn’t quite right for you, we’re glad we could make the return process as smooth as possible. We really appreciate your support and hope to help you again with any future pickleball needs!
Réponse de The Pickleball Store
Thanks so much for taking the time to share this great review, your support means a lot to our team!
Easy to order and quick delivery…
Quick efficient ordering and delivery service. Pickleballs were well packaged.
29 avril 2026
Réponse de The Pickleball Store
Thank you so much for taking the time to leave these great comments, we are delighted to hear that you found the ordering process and delivery quick and easy and were happy with the packaging. We really appreciate your support!
For a great customer experience
It was great to talk with someone who understood the differences between paddles and the best fit depending on levels of experience with other racket sports. Products were delivered very carefully packaged and on time. This is what I call a top customer experience and would definitely purchase from the pickleball store again!
29 avril 2026
Réponse de The Pickleball Store
Thank you so much for your kind words! We’re really glad our team could help you find the right paddle, it’s something we care a lot about, especially with so many options out there. Great to hear everything arrived safely and on time too! We really appreciate your support and look forward to helping you again with any future pickleball needs!
New paddles
Ordered two new paddles from TPS, one Ronbus and one Selkirk, quick delivery, great service.
29 avril 2026
Réponse de The Pickleball Store
Thank you so much for your great review, we really appreciate your support and custom. Enjoy your new paddles, we wish you many great games ahead!
Excellent customer services
Despite receiving the wrong paddle initially, the store's customer service was exceptional. I contacted them via online chat, received an immediate response, and they arranged for a replacement right away. The correct model arrived within just two days—honestly the best service I’ve experienced in the UK.
28 avril 2026
Réponse de The Pickleball Store
Wow, thank you for your kind words! We’re really sorry you received the wrong paddle to start with, but we’re so pleased we could fix things quickly and get the correct one out to you. It means a lot to hear you had such a great experience with our team!
Everything was so easy
Everything was so easy. Delivered on time for a good price. Thanks Lloyd 👍🏻
24 avril 2026
Réponse de The Pickleball Store
Amazing, we're so glad you found everything easy to use and were happy with the delivery times and prices. Thanks so much for your support, we really appreciate it!
Good service
27 avril 2026
Réponse de The Pickleball Store
Thanks so much for taking the time to share this review, we really appreciate it!
Réponse de The Pickleball Store
Thank you so much for taking the time to share this great review, we're so glad you found it easy to purchase and were happy with the speedy delivery. Your support means a lot to our team!
I ordered and paid for 3 packs of 3…
Excellent customer service as they promptly sorted a mistake with my order and even gave me a discount.
30 avril 2026
Avis spontané
Réponse de The Pickleball Store
Hi Philip,
We’re very sorry there were missing items in your original order. This is not the experience we aim to provide, and we completely understand how frustrating that must have been.
As soon as this was brought to our attention, we dealt with it the same day and arranged for the missing items to be sent via next-day expedited delivery so you could receive them in time for your next game. We also included a goodwill gesture as an apology for the inconvenience caused.
We always aim to resolve matters promptly and fairly, and in this case we made every effort to put things right without delay.
That said, we appreciate your feedback and take all comments seriously. We’re committed to maintaining and improving a high standard of service across fulfilment and customer experience.
Best regards,
Lloyd and The Pickleball Store Team
Super fast delivery
Super fast delivery, even changed the order to the correct one when I ordered the wrong item! Llyod is great too. No notes!
14 avril 2026
Réponse de The Pickleball Store
Thank you so much for taking the time to share this great review, we really appreciate your support. Enjoy your purchase and we wish you many great games ahead!
Great Customer Service- solved a problem before I knew it was a problem and looked after me so well.
They have been fantastic.Why they are so good is the way that they handled a mistake they made. They realised they may have sent the wrong brand of balls that I had ordered. Before,they arrived they emailed me telling me the mistake and saying once they arrived,then I could contact them and they would send me the correct brand if required. They arrived and it was the wrong brand and I emailed them and they dispatched the correct balls and allowed me to keep the wrong order. It is how Companies react when they get it wrong that is important.
13 avril 2026
Réponse de The Pickleball Store
Thanks so much for taking the time to leave such a lovely review, we really appreciate it! We’re so glad to hear you felt well looked after. It’s great to hear that you were happy with how the mistake was handled, and we really appreciate your understanding. Thanks again for your support, it genuinely means a lot to us!
Réponse de The Pickleball Store
Thanks so much for this great review! We wish you many great games ahead with your new product!
Kitchen Blockers very comfortable to…
Kitchen Blockers very comfortable to wear.Quick delivery👍
13 avril 2026
Réponse de The Pickleball Store
Thank you so much for taking the time to share this great review! We're so pleased you were happy with the delivery times and we wish you many great games ahead with your Kitchen Blockers! Enjoy!
Réponse de The Pickleball Store
Thank you for taking the time to share these comments, we are so pleased that you were happy with the choice of products and quick delivery. Your support means a lot to our team!
Good website with good clear…
Good website with good clear descriptions, good communication after purchase and speedy delivery. What more can you ask for?
13 avril 2026
Réponse de The Pickleball Store
Thank you so much for taking the time to share this great review! We're delighted to hear that you found the website clear and helpful and are so pleased that you were happy with the follow-up communication and delivery times! Your support means a lot to our team.
Great customer service and product
Lloyd is very knowledgeable and his customer service was brilliant helping me replace my paddle. Thank you so much.
6 avril 2026
Réponse de The Pickleball Store
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with both our customer service and products. We truly appreciate your support. Enjoy your new paddle!
Great service and delivery.
10 avril 2026
Réponse de The Pickleball Store
Thanks so much for this great review, your support means a lot to our team!
Very efficient
Very efficient! Very fast! Excellent stuff and quality! Very pleased with my purchase
18 avril 2026
Avis spontané
Réponse de The Pickleball Store
Thanks so much for this great review, comments like this mean a lot to our team! Enjoy, we wish you many great games ahead!
Helpful
It was good to be able to speak to someone for advice on which product would be best for me
3 avril 2026
Réponse de The Pickleball Store
Thanks so much for taking the time to leave this great review! We're so pleased we were able to help advise you, this is something we pride ourselves on. Thanks again for the support!
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