Thereadingglassesshop Avis 

561
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Good, detailed photos online. Simple & quick to order. Could try to ensure that glasses are wide enough for an average face. Delivered quickly & packed to protect the fragile frames.

Noté 5 sur 5 étoiles

Fantastic service from start to finish! The team were friendly, helpful, and made the whole process so easy. I’m absolutely thrilled with my new glasses – great quality and exactly what I wanted. High... Voir plus

Noté 5 sur 5 étoiles

Clear information accompanying each listing allowing me to find the best product. Product arrived quickly. Glasses seem of good quality

Noté 4 sur 5 étoiles

Taking a long time to arrive and when I emailed, the owner Daniel for an update, he did not really help me - just referred me to emails I had been sent, that contain no relevant info. Will update on... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

561 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,6

Tous les avis

(561)

51 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic glasses

I am so pleased with my glasses. They’re comfortable and strong. They came with a lovely soft case, and the anti-glare coating is perfect for work. Delivery was quick and I was kept informed of delivery times.

29 décembre 2024
Noté 5 sur 5 étoiles

My go to online source for glasses

My go to online source for glasses. Reasonable price and good selection as well as pretty well made. Delivery so far within 3 to 4 days from order so no complaints.

2 décembre 2024
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Réponse de Thereadingglassesshop

Thank you for taking the trouble to write a nice review
This time of the year we always get an amount of negative stuff so most refreshing
Merry Xmas to you Jeffrey
Much appreciated
Festive regards
Daniel

Noté 1 sur 5 étoiles

Poor quality and therefore expensive

I was very disappointed with the quality for the price. The frames are flimsy and similar to those that you would buy off the shelf in a supermarket. Not what I was expecting!

24 octobre 2024
Avis spontané
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Réponse de Thereadingglassesshop

Hi Claire
We are also disappointed with this review , Claire we don’t know what style you purchased as we havnt heard from you prior to reading this , we have a very efficient returns policy and would love to resolve this issue
Ready made readers are not optician glasses , The price reflects this , we have an excellent rating after 479 reviews so we are doing something correct , it would be great if you contacted us directly
Return details are on your order confirmation
Warm regards
Daniel

Noté 3 sur 5 étoiles

i tried your chart to see what lens i…

i tried your chart to see what lens i needed, and i ordered lens number 3, but i need something stronger
but your chart don`t go any higher,

2 décembre 2024
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Réponse de Thereadingglassesshop

Hi Errol
So sorry we do not stock anything above + 3.00
In the new year + 3,5 will arrive
Warm regards
Daniel

Noté 4 sur 5 étoiles

Excellent prompt service and really…

Excellent prompt service and really good product. I did have a query which was answered quickly and solved problem. A really good business which I recommend and will use again!

28 novembre 2024
Noté 2 sur 5 étoiles

My glasses only lasted 6 months before…

My glasses only lasted 6 months before the frame broke whilst I was sat working on my computer - i.e., not under hard use or stress. I won't be buying again.

In response: I rarely leave reviews, they absolutely did break whilst I was sat still, and I contacted you straight away before leaving this review. In conclusion I expect glasses to last longer than 6 months.

28 novembre 2024
Avis spontané
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Réponse de Thereadingglassesshop

Hi. Jo
Always use a hard case glasses are a delicate item , glasses don’t crack and fall off your face whilst you are sat on the computer They have suffered trauma of some sort , granted you are unaware how this happened
Jo it might be an idea to pay for glasses with a much longer gurantee , our 28 day no question asked return policy is in line with all our competitors of which we have a much lower retail sale price , warm regards
Daniel

Noté 1 sur 5 étoiles

Do your research first before jumping to buy anything on line

I git an alert saying unknown address, but yet when I requested a return on item my address was correct. A phone number was also provided but still I couldn't get my goods, no refund no goods.

21 octobre 2024
Avis spontané
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Réponse de Thereadingglassesshop

Hi Radcliffe , we do not have a Radcliffe Trenchfield on our system , I think you have the wrong company , we have had no contact from yourself , absolutely no trace of yourself , this is the first we’ve heard , why not email us and we will sort this out , are you sure you havnt bought from the reading glasses company , there not us , order number please ? Puzzled
Daniel
Hi Again Radcliffe , you havnt replied ? So no reply , no trace of you on the system , is this a fake review ? Can you not be bothered to read my reply ? Do you not want to find out if you have made a mistake , contact the right people , I give up , trust pilot Is full of this sort of post by people who seem only vindictive , how any company gets ⭐️⭐️⭐️⭐️⭐️ when their are so many unreasonable people about I will never know , god give me strength ⭐️

Noté 3 sur 5 étoiles

Disappointed

This is the second time I have used you. I ordered two different options. The first one is was the rubber casing and these feel very sturdy. The second pair which are plastic looks and feels very thin and could snap at any time so disappointed with them

28 octobre 2024
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Réponse de Thereadingglassesshop

Hi Sally
If you’re worried , use a hard case to store you’re glasses , I can assure you these glasses are as sturdy as any other styles we sell , we have a 28 day returns policy , more than happy to refund
Pc1 is a great seller with strong reviews so as with all glasses if you take good care you shouldn’t have a problem
Pc07 we’ve had no complaints and sold these for over 3 years
Warm regards
Daniel

Noté 1 sur 5 étoiles

My pair of reading glasses broke after…

My pair of reading glasses broke after 3 months.
Company has no interest in replacing them.
Suggest you buy from a Company that cares about their customers.

7 octobre 2024
Avis spontané
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Réponse de Thereadingglassesshop

Hi Ian , As we said in our email to you
We have a 28 day no questions asked
return policy , your order was purchased on the 3 rd of March , way passed the cut off date , you’re glasses were snapped around the frame , not a manufacturers fault as you said , we shan’t take this review personally as from reading your reviews of other companies you seem very fond of handing out 1 star reviews 24out of 30 , Ian it’s nice to be nice , all the best and good luck 👍

Noté 5 sur 5 étoiles

Excellent customer service

Good glasses at a decent price and excellent customer service, a small problem with my order was speedily and willingly fixed. I will not hesitate to reorder and to recommend .

11 septembre 2024
Avis spontané

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