Electronic Temperature Instruments Ltd Avis 

Been a customer of ETI for a long time (over 15 years) and have never had to contact them before, for a product complaint. The product complaint was small and dealt with quickly and efficiently by Leah, who agreed that this was a one-off incident of a product failure as no other records had been recorded and agreed to credit us for the product immediately. Leah was helpful, friendly, efficient and made the whole process easy.

Leah was really helpful helping to find the correct probe and got this sent our quickly for me, Thanks Leah!

I contacted ETI as I required an urgent quotation for a product. I spoke to a very helpful colleague, Abi, who sent me a quotation over straight away, which meant that I could get the product ordered before the weekend!

Lorraine (Sales Office Coordinator) provided great customer service, offering technical guidance on the solutions that would best meet our business' needs. Throughout the process, the order needed to be amended on several occasions as our business' needs evolved, yet Lorraine remained friendly and patient throughout, despite the inconvenience this must have caused for Electronic Temperature Instruments Ltd.

The products are really good quality, accurate and trustworthy. Every interaction I have had with the company has been a joy.

I love my Thermapen, it has revolutionized how I cook and bake. So, when I recently had an issue with it, I contacted their customer service. It has been such a positive experience! I received an impressively prompt and friendly response. My issue was quickly resolved to my great satisfaction in a few short days. What an outstanding product and customer service!!

Recently had to return a DOT temp probe under warranty.
Lorraine and the team at ETI kept me updated on the process and had a brand new one ready to collect in a few days.
Excellent service from a great local company.

Leah was very easy to deal with and help with all my questions.

Ben is excellent in sales and Trisha on reception been using Eti for over 30 years excellent products and services No1 for my clients at Saferfood.co.uk. All staff I have dealt with over the years are brilliant.

Really helpful customer service from Leah. She helped us fix 8 thermometers, tracking down spares for a discontinued range.

Honoured their warranty and resolved my issue without hesitation. Thank you

I live in Malta (an EU country) and ordered a Thermapen One directly from the website. Izaskun contacted me and let me know it would be better for me to buy from the local Maltese supplier, as the UK is no longer in the EU and I would be charged customs and other tariffs. She referred me to the local supplier, and I received a full refund within one day of cancelling my order.

I really appreciated this level of honesty and efficiency—an excellent customer experience.

Excelente servicio al cliente con buenas sugerencias y atención a las necesidades del pedido. Comunicación fluida y cercana con el cliente. Muy satisfecho con ellos, repetiré seguro sin dudarlo.

Customer service was a bit slow at first, but once Izaskun processed my complaint, everything went very quickly and smoothly. Izaskun is always very friendly and responds quickly to my emails. Overall, I am very satisfied with my Thermapen, but unfortunately it had a technical defect. Despite not having the receipt, I was kindly offered a replacement. Great customer service. Thank you.

Great range of reliable products and at sensible prices. Where customer service nowadays is often lacking and suppliers aftersales support is often non existent once the sale is made - there is none of that with ETI.
Always helpful with product knowledge and happy to help if you are having problems with the instrument(s).
Have been using them for over 15 years because of the above and will continue to do so in the future.

From the warm greeting you receive from Trish on the phone to the expert Product knowledge of Ben and the Sales Team and Tony and Darren and the Calibration Team we couldn't recommend ETI highly enough.
Their Temperature equipment is of the highest quality and we have no hesitation in recommending it to our Customers.
Always available to assist with any query in a professional, kind and helpful manner.

Customer Service and Product availability / range is brilliant. Emma is my point of contact and she is always super pleasant and quick to respond to my emails and to any questions about products I may have.
I have used ETI for years now and have ordered over 50 products with no issues. :)

Top Kundenservice – obwohl ich das Produkt am Ende woanders gekauft habe

Ich wollte das Produkt ursprünglich direkt über ETI beziehen, weil sie der Hersteller sind und ich auf Qualität und direkten Service Wert lege. Leider war das aufgrund zolltechnischer Gründe nicht möglich, weshalb ich es letztlich lokal gekauft habe.

Trotzdem war der Kundenservice bei ETI herausragend: schnell, freundlich und lösungsorientiert. Man hat sich wirklich Zeit genommen, meine Fragen zu beantworten – ohne aufdringlich zu sein oder den Kontakt sofort abzubrechen, nur weil kein Kauf zustande kam.

Ein Unternehmen mit Haltung und echtem Kundenfokus. Vielen Dank – ich komme definitiv wieder auf ETI zurück, sobald ein Direktkauf möglich ist!

Excellent customer service!

I know nothing about food temperature probes, so I reached out to ETI and Lorraine was so friendly and helpful! I would definitely recommend this supplier

Big thank you to Michael and Ben, first class customer service, clear and prompt replies to my communication, arranging a replacement smoke receiver which was delivered in quick time, was greatly appreciated.

It’s extremely rare to experience such a high level of customer service like I received from both Michael and Ben, will definitely be using ETI in the future.

Kind regards

John