Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
L'entreprise a répondu
The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sor... Voir plus
L'entreprise a répondu
I recently purchased the below model of electric radiator, and I have been blown away with it. The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Coordonnées de contact
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Royaume-Uni
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excellent
176 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Accessible support staff and informed…
Accessible support staff and informed efficient advice.
24 août 2026
Avis spontané
Amazing customer service and tech-support!!
Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
20 août 2026
Avis spontané
Réponse de ThermoSphere
Hi MB,
Thank you, that's a great read, thanks for taking the time to share. Sam is chuffed to bits with your feedback! We always aim for excellent customer service, so it's good to hear it came across.
Many thanks,
Your ThermoSphere Team
Efficient and helpful by phone and…
Efficient and helpful by phone and email.
12 août 2026
Avis spontané
Réponse de ThermoSphere
Thanks for your feedback Amanda. Glad we were easy to get hold and sort. Give us a shout any time if needed.
Many thanks,
Your ThermoSphere Team
Thermosphere - Excellent Service & Quality Product
Since becoming a Thermosphere stockist we've never looked back.
The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product knowledge alongside swift response times.
Thermosphere product itself is of clear quality out of the box and are quickly becoming our one stop option for electric heating.
Keep up the good work guys and long may we keep building on what's been a great start to life stocking Thermosphere!
14 août 2026
Avis spontané
Réponse de ThermoSphere
Hi Mike,
Thank you for the excellent and detailed review, we really appreciate it. We'll make sure Alaska, Travis, Damian, Quiana and Rhylan all see it. It's been a strong start with you too and we are glad the product is doing what it should straight out of the box. Here's to building upon it.
Many thanks,
Your ThermoSphere Team
Great customer service with swift…
Great customer service with swift delivery. Thank you.
14 août 2026
Avis spontané
Réponse de ThermoSphere
Hi Instil Design,
Thank you. We know how important a quick delivery is and great UK customer service. Thanks for choosing ThermoSphere.
Many thanks,
Your ThermoSphere Team
Good technical support
Answered phone quickly, knowledgeable technically about setting up my new thermostat, and overall helpful
24 juillet 2026
Avis spontané
Réponse de ThermoSphere
Thanks Mark. Good to hear the phone was answered quickly and that you got your new thermostat set up without a fuss. If you need anything else, just give us a call.
Many thanks,
Your ThermoSphere Team
Alaska recognised the problem and gave…
Alaska recognised the problem and gave good advice.
29 juillet 2026
Avis spontané
Réponse de ThermoSphere
Thanks for taking the time to leave this. We'll pass it on to Alaska, who will be pleased to hear it. Glad we could point you in the right direction.
Many thanks,
Your ThermoSphere Team
great customer service
great customer service, Darby the rep gives you 100% each time.
23 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi MKM Building Supplies Macclesf,
Thank you for the kind words. Great to hear, we'll pass that on to Darby. We look forward to our continued work together.
Many thanks,
Your ThermoSphere Team
Required a sensor for my under floor…
Required a sensor for my under floor heating called ThermoSphere Darby was very helpful took my details and I received the sensor the next morning.
First class service
16 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi Kevin,
Thanks for your kind words. It's good to hear Darby was able to get you sorted quickly and that the sensor turned up the next morning. Hope the underfloor heating is running nicely now.
Many thanks,
Your ThermoSphere Team
They resolved a problem without fuss.
1 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi Smiffy,
Thank you for your review. We're glad we were able to resolve your problem.
Many thanks,
Your ThermoSphere Team
Great company to deal with
Great company to deal with, have used many times
Easy & quick to get quotes
Good prices & quick delivery
9 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi Kevin,
Great to hear this, especially from someone who has used us so many times. Quick quotes and good prices are what we aim for, so it's good to know that's coming through.
You know where we are and we look forward to our continued work together.
Many thanks,
Your ThermoSphere Team
Make sure you know what you're getting…
Make sure you know what you're getting in terms of the floor heating interface. If you're happy to hand over your home's internet router details AND password with all the security issues that has....then fine. Also if you're happy that the interface never goes into standby mode so that you have a constant annoying 'blue' light in your bedroom then fine...... I certainly regrets my decision. And yes I have spoken to their support team and no there isn't a solution to the constant light.
21 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Sav, thank you for taking the time to share this feedback, and I'm sorry to hear the experience hasn't matched what you expected.
On the wifi point, that's a completely fair thing to want reassurance on. To connect any smart thermostat to an app so you can control it remotely, the device does need your wifi credentials, in the same way any smart bulb, plug, doorbell or even laptop would. Your password is used only to join your local network and isn't visible to us or stored insecurely, but we know it's natural to feel uneasy handing that over, and we'd rather you feel informed than just take our word for it. If you'd like, we're happy to point you to more detail on exactly how the connection and data handling works.
On the display staying lit, I'm sorry the light is disrupting your bedroom. Depending on the model, there is a way to dim the backlight so it goes dark in standby, unless it is one of our legacy models. It sounds like this wasn't resolved when you spoke with our team, which isn't the outcome we want. Could you pop us a message with your thermostat model? I'd like to personally make sure this gets sorted, or at least confirmed properly, rather than leaving you with a fix that didn't work.
Thanks again for the honest review. It genuinely helps us improve. Sam.
This is by far the best underfloor heating company …
This is by far the best underfloor heating supplier I have dealt with. Always happy to help and excellent customer experience focus, I would happily recommend!
30 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Sarah,
An amazing review, thank you! It is great when the little things, like being quick to help and easy to deal with, come through so clearly.
This level of customer experience is exactly what we aim to achieve. Thanks again for taking the time to write this review and we look forward to our continued work together.
Many thanks,
Your ThermoSphere Team
Great customer support
Very friendly customer support with a quick resolution to my query
22 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Ed,
Thanks for taking the time to write this review. It’s great we were able to come to a quick resolution. If you have any further questions, please feel free to contact us.
Many thanks,
Your ThermoSphere Team
Good communications and a successful outcome.
The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sort them out. Sadly, none of their ideas (or mine) worked, so, without fuss or delay, they replaced them. The new ones are working perfectly. Very good communications, pleasant staff, and a successful resolution. All very good.
3 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi customer,
Thank you for such a thorough and honest account. We're sorry the thermostats caused problems early on and we appreciate your patience while we worked through it with you. Glad the replacements are up and running properly now. Thanks again for taking the time to write this up.
Many thanks,
Your ThermoSphere Team
I do t think I have ever had customer…
I do t think I have ever had customer service like it! Alaska at ThermoSphere has been exceptional in every way possible. You get to speak to a human who really does care about providing a complete and comprehensive service.
Perfect in every way possible. Wow!
20 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Iain,
Thank you so much for this review, what a lovely message to read. We'll pass your kind words straight on to Alaska, who will be really pleased to hear it. We're glad you felt well looked after.
Many thanks,
Your ThermoSphere Team
Had problems setting up the schedule…
Had problems setting up the schedule time the support team very helpful in setting up
10 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Inderjeet,
Thank you so much for taking the time to leave us a five-star review, it really means a lot to the team. We're sorry to hear the scheduling setup caused you some initial difficulty, but we're really pleased our support team were able to get everything sorted for you.
If you ever have any further questions, please don't hesitate to get in touch, we're always happy to help.
Many thanks,
Your ThermoSphere Team
T-MO
We have just updated our thermostats to the new T-MO and wanted to say how impressed I am with them, not only from the appearance but for the ease of setting them up and connecting several of them, all on the same App.
I cannot recommend them more, not to mention the professionalism and knowledge of Thermosphere themselves.
5 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Michel,
Thank you so much for taking the time to leave such a brilliant review!
It's fantastic to hear the T-MO upgrade went smoothly and that you're impressed with both the look and the ease of set-up. We'll pass your kind words on to the tea, who will be thrilled. Thanks again for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
Excellent service
Excellent service to get the customer what he needs and when he needed it 👏
1 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Ian,
Thank you so much for taking the time to leave a great review! It's fantastic to hear that we were able to get you exactly what you needed, when you needed it, precisely the experience we always strive to give our customers 😊
If you ever need any help in the future, we're always here.
Many thanks,
Your ThermoSphere Team
Great assistance given
My problem was discussed calmly and sensibly, suggestions given for me to try. When these failed, the problem was researched further until a successful solution was found - just what I needed!
22 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Sea salt fan,
Thank you for the summary of exactly how we hope every customer interaction goes! It's really great to hear that our team took the time to work through your problem. We'll be sure to pass your kind words onto the team, they'll be delighted.
If you ever need us again, please don't hesitate to get in touch.
Many thanks,
Your ThermoSphere Team
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