The Rugs Warehouse Avis 

Terrific service from beginning to end. Prompt replies to emails regarding the rug I was interested in. Placed my order on a Sunday and rug was delivered on the Wednesday as estimated. Prompt, polite and efficient service all round, including that from courier service used. Would definitely recommend and use again

I rarely write reviews but recently purchased 3 large rugs from the Rugs Warehouse to be placed together in to form a single floor covering. The rugs arrived earlier than expected within 2 days of the order. One rug was a slightly different shade, which I guess may be anticipated in a hand woven product, but which defeated our object of creating a single large 'carpet'. The customer service team could not have been more helpful and exchanged the rug for one which matched the colour at no additional delivery charge. This is something I feel they were under no obligation to do but which restored my faith in modern customer service - well done!

We were very pleased with the service we received from the Rug Warehouse. We were kept up to date with progress of the delivery of the rug, and the process worked very smoothly. Thank you.

Ordered over the internet without seeing the rug in person. Very good website with clear pictures but I still needed help. They were really helpful, sent me close up pictures of different rugs and explained the differences. Once ordered they kept me updated (went for a rug that was made to order). Rug received on time and is of beautiful quality. Really pleased with a hassle free experience. Thanks!

The Rugs Warehouse was easy to visit although i needed googlemaps to help me. The woman there was so helpful with ideas plus able to explain how the different weaves and yarns would perform. She explained a convenient returns or swap policy in case a rug wasn't quite right. But in the end I was extremely happy with my choices and bought three rugs.

Very pleased with my Ushak rug, and the excellent service.

Fast delivery, friendly service and a beautiful rug! I ordered the Ushak Blue Terra rug and it's really soft and seems well made.

Very Satisfied with the two rugs we purchase and we couldn't fault the service and communication

Great service, rug is amazing quality. I will purchase from here again especially knowing that I am supporting a small friendly business that offers value for money and great customer service. Highly recommended.

Rug looks great and good quality.
Good delivery notifications and prompt delivery.
Pricing competitive, will use company again.

The rug we bought is perfect. The customer service excellent. We were kept in the loop about the rugs delivery times at all time.

Just received my order of an Orla Keily rug. Great service from the Rugs Warehouse, and I’m very pleased with the it. It’s gorgeous…

Superb customer service.
Excellent product.
Would highly recommend

Great quality rag with really reactive and customer oriented support. I had a couple of questions and they were answered very quickly and following the questions the support was proactive on keeping me informed and updated.

Lovely rug and delivered as promised.

Very good company to deal with.

Ordered rug, good service and excellent quality.

I ordered a beautiful rug from the Rugs Warehouse. The choice was excellent, buying process was easy, and the communication excellent. My rug was delivered on time, in excellent condition and we’re really happy with the results. It really finished off our room.
My only ask for the future would be for a ‘related product’ suggestion on the site as I had to go elsewhere for a gripper mat as we have placed it on top of laminate. I would have preferred to make the purchases together, and would be good for sales.
The rug is high quality and the colours are vibrant as per the website. I would really recommend the Rugs Warehouse.

Fabulous rug and the best customer services I've experienced for years

Great customer experience, kept informed all the way through process. Initially I ordered a rug which when arrived wasn't quite the colour I was hoping for. So I requested a return and ordered another, I received a call asking if I would like some samples sent to help match colour. I felt I had a very personal service and was I notified when the rug had been finished and expected delivery in UK was delivered to me following day. Would definitely recommend and use again.

Was wary of buying a rug online but The Rugs Warehouse website was very accurate and gave plenty detail with regards to weight, pile height, colour etc etc. Moreover, we didn’t have to wait long for the rug and delivery was tracked. All in all, delighted with our purchase and would definitely recommend this company to friends.