The Scratch Doctor Avis 

843
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Voir plus

Noté 5 sur 5 étoiles

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Atelier de réparation de meubles
  2. Magasin de teinture
  3. Atelier de réparation du verre
  4. Service de nettoyage du cuir
  5. Fabricant de maroquinerie

Écrit par l'entreprise

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

843 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(843)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Did exactly what I wanted it to do

Did exactly what I wanted it to do, restoring leather work / colour on my sofa. Had to mix cream with beige to get the right colour match. Initially bought two small bottles as a tester and have now bought two larger bottles to complete the job.

28 novembre 2024
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Réponse de The Scratch Doctor

Thank you for your review :)

Noté 5 sur 5 étoiles

Like a new chair

Leather chair was looking a bit worse for wear, after treatment looks brilliant, highly recommend

1 décembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your review :)

Noté 5 sur 5 étoiles

Happy with product

Very happy with the product. Good service

1 décembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your review :)

Noté 5 sur 5 étoiles

Fantastic product and service

Quick and easy to order, came on time. Have used the colour restorer twice and my leather sofa looks like new, really easy to apply

30 novembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your review :)

Noté 3 sur 5 étoiles

disappointed this time

Was disappointed with delivery content broken. Couldn’t be bothered at this time of year to ask for replacement,

29 novembre 2024
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Réponse de The Scratch Doctor

We are sorry your item was damaged and we are fully committed to ensuring our customers recieve what they pay for. Please contact us at sales@thescratchdoctor.co.uk if you require any further assistance.

Noté 5 sur 5 étoiles

Good Company

Fast delivery..slight leak in one of product bottles but sorted immediately. Yet to use product but all looks in order.

27 novembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your review :)

Noté 3 sur 5 étoiles

The goods arrived quickly only two days…

The goods arrived quickly only two days after ordering. however, the lid on the tub of restoring cream was broken, causing the cream inside to leak over the two cloths and part of the box. The two other items in the box were a bottle of leather cleaning liquid and a bottle of leather conditioner (these were undamaged ).
As the tub lid was broken there was no way to reseal it. If there had been packing material inside the box the tub would not have rolled around in transit and therefore not been damaged. I contacted the Scratch doctor with photographs and they are sending a replacement. So hopefully this will arrive intact.
Matter will be resolved when replacement received, however could have been avoided with more care packing the goods in the first lace.

27 novembre 2024
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Réponse de The Scratch Doctor

We are very sorry your item arrived damaged. We adequately package our products and they leave our warehouse in perfect condition. Your replacement has been dispatched and should be with imminently.

Noté 1 sur 5 étoiles

Bottle came with no instructions…

Bottle came with no instructions included on with the glass polish.

24 novembre 2024
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Réponse de The Scratch Doctor

We are very sorry that you did not receive any instructions. However, this product is designed as a 'top up' for the glass repair kit should our customer require more compound and full instructions are included in this kit which is why we don't send any out for this particular item.

Noté 5 sur 5 étoiles

Transparency

Well, I found this company (Scratch Doctor ), to be worth writing home about:
A car upholstery person quoted £300 for uplifting the leather seats in my car and erase those tear and wear by way of Recolouring.
I discovered Scratch Doctor (online), and made purchases, but, later sought advice from their customer service;
Having seen the pictures of my car seats, they advice not to do a Recolouring, and, that all I needed was a Leather Cleaner and Conditioner, which would only cost me, one third of the amount spent.
I sent those items back and as I speak, it has been refunded fully.
That, is what I call, honest dealings.

19 novembre 2024
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your very kind review, our aim is to provide a first class service with our products and customer service :)

Noté 5 sur 5 étoiles

Decent, well priced product

Product was dispatched in a timely manner and arrived soon.

Process is time consuming, but works well if applied with patience.

Instructions are a little confusing and could be better written, using a numbered sequence throughout, with exceptions hughlighted for optional stages.

1 novembre 2024
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Réponse de The Scratch Doctor

Thank you for your kind review :)

Noté 5 sur 5 étoiles

So far the all in one is looking good

So far the all in one is looking good, it does take a fair amount of coats I’m on coat 6 and it finally looks good enough but another coat should be better

6 novembre 2024
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Réponse de The Scratch Doctor

Thank you for your kind review. Colour changes do take more coats :)

Noté 1 sur 5 étoiles

Followed all instructions but did not…

Followed all instructions but did not work on my cracked boots 😔

2 novembre 2024
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Réponse de The Scratch Doctor

Im sorry you have had an issue with our filler. Our filler is NOT designed to be used on its own and does need to be used in conjunction with one of our leather colourants as advertised. If used on its own it will not work, it will just dry out and crack/flake.

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