Shocking customer service, waiting days/weeks to respond to emails. Sent me a bedding set with two mismatched pillows then insulting me but stating that’s the way the set is intended to come, clearl... Voir plus
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Lisez les avis des autres
Absolutely horrible!! Ordered king bedding flat sheet. Got one of each pillow cases and had to buy more due to them not matching. Absolutely horrible cheap quality!!! Does not match the luxurious fe... Voir plus
Terrible quality bedding. Thin and see-through.Different colour from what was advertised on their website. One pillowcase was delivered instead of two as promised. Sheets were shoved into a plastic b... Voir plus
L'entreprise a répondu
Order took 2 months to arrive, after having sent multiple emails querying its whereabouts. Upon arrival, the Maisie Bedding Set in Cherry was extremely poor quality, with terrible stitching, loose th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australian-owned homewares brand built around thoughtful design, everyday functionality, and accessible styling for modern homes. We work with a trusted international network of manufacturing and logistics partners to produce and fulfil our collections. This model allows us to offer a wider product range, competitive pricing, and worldwide delivery. Our team is based in Australia and manages customer service, brand operations, and quality control processes locally. Orders are shipped globally, with free shipping available on eligible orders over $150 AUD. We specialise in curated home essentials including bedding, soft furnishings, tableware, and décor pieces designed to suit relaxed, contemporary interiors. Our approach focuses on clean aesthetics, versatile colour palettes, and practical everyday use. As a growing online brand, we are continuously improving our systems, fulfilment timelines, and customer experience. We actively review feedback across all platforms and use it to refine our processes and communication. Transparency matters to us, and we believe honest feedback helps shape a better business. If you ever need assistance with an order, delivery, or product enquiry, our support team is available to help and aims to respond within 48 hours.
Coordonnées de contact
Australie
- thesimplesocietyshop.com
1,5
Mauvais
52 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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SCAM
This is such bad quality, extremely overpriced and all drop shipped from China. Do not buy. Thankfully they refunded my whole order. They look expensive and good quality but they are cheap and unuseable.
4 décembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’re sorry to hear you were unhappy with the product quality. We do not operate as a scam business and are transparent about working with international manufacturing and logistics partners.
As noted, your order was fully refunded, which we processed in line with our returns policy. While value perception can differ between customers, we take quality feedback seriously and continuously review our suppliers and product standards.
If you have any further concerns, our team remains available to assist.
— The Simple Society Team
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE!
They are doing drop shipping from China - I refuse to use Temu and found a product here that I paid a lot for
The same item in Temu is probably $5
It took over 6 weeks to arrive from China
They will not tell you when you question your order that it is outsourced.
Cheap product for a premium price.
I can’t believe I didn’t check here first - I usually do.
Don’t be sucked in by the Australian owned and website made to look like premium items.
These girls are using this as a side hustle to make a massive profit off hyped up margins!
ITS ESSENTIALLY A SCAM SITE
You do get your goods eventually but ….
4 décembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’d like to clarify several inaccuracies in this review. Our records show your order was delivered within 20 days, which is within the maximum delivery timeframe stated on our website at checkout. It did not take “over 6 weeks” to arrive.
We are transparent about working with international manufacturing and logistics partners and do not claim to manufacture locally. This information is clearly outlined on our website. We do not operate as a marketplace reseller, and we curate, quality-check, brand, package, and support our products through our Australian-based operations.
Many large global marketplaces carry visually similar items at varying quality and price points. This is common across the homewares industry and does not mean products are identical in materials, construction, or standards.
We are an Australian-owned business and do not operate as a “scam site.” Orders are fulfilled, customer support is provided locally, and refunds are processed in line with our published policy when applicable.
If you have any unresolved concerns regarding your order, our support team remains available to assist.
— The Simple Society Team
If I could give it zero I would
If I could give it zero I would. Wish I had read reviews. No receipt, no tracking number.. now three weeks in and still won’t help. The ‘don’t worry it’s been shipped’ is definitely not encouraging. I’ll be contacting my cc company. AVOID
3 décembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’d like to clarify this for accuracy. A confirmation email and tracking information were both issued for your order, and delivery was completed 16 days after purchase, which is within our stated delivery timeframe.
We do not withhold tracking details and do not ship orders without confirmation being sent. If you experienced difficulty locating these emails, our support team is always available to resend them upon request.
If there are any remaining concerns with your order, please contact us directly and we will be happy to assist.
— The Simple Society Team
Terrible quality bedding
Terrible quality bedding. Thin and see-through.Different colour from what was advertised on their website. One pillowcase was delivered instead of two as promised. Sheets were shoved into a plastic bag (with Chinese characters) and not folded. Refuse to provide a refund and will only give store credit. I'm going to report them to ACCC as a breach of consumer laws. Cheap Chinese rubbish at Australian prices.
27 novembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’d like to clarify a few points in this review for accuracy.
The bedding set you purchased was a single size, which includes one pillowcase, as clearly stated in the product description. Double, queen, and king sizes include two pillowcases.
The specific style you selected is designed as a lightweight fabric, which is outlined on the product page. We encourage customers to review material details prior to purchase to ensure suitability.
Our packaging is custom branded, and our warehouse quality control process includes folded packing checks. Internal packing records confirm your order was prepared according to standard procedure.
Regarding refunds, our policy is transparent and publicly available. Refunds are issued for verified faulty items. For non-fault or preference-based concerns, store credit or exchange is offered in line with our stated policy and Australian consumer guidelines.
We take feedback seriously and continue refining both product listings and fulfilment processes to improve customer experience. If you have further questions regarding your order, our support team remains available to assist.
— The Simple Society Team
Don’t trust this company
I ordered a doona cover over a month ago, nothing delivered and they refused to refund.
29 novembre 2025
Avis spontané
Réponse de TSS
Hi Margo,
I’m sorry your doona cover had not arrived within the timeframe you expected, and that your refund request did not feel properly handled at the time.
A wait of over a month without a clear resolution is understandably upsetting, and we accept that our previous fulfilment and support processes did not give customers the level of clarity they deserved.
Since this review was left, we have been working through major operational changes, including relocating our Australian fulfilment to be handled from within Australia and expanding our Customer Support team so delayed orders and refund requests are reviewed more carefully.
I’m sorry we lost your trust during this experience.
Leo
The Simple Society - Customer Support
They take ages to send the items and won't give refunds
I ordered a quilt cover set on November 2nd, and as of November 20th, I still have not received it despite following up on multiple occasions and living in the same state. The company is indeed Adelaide-based, run by Cooper Thomson and Mackenzie Cox (you can find them both on LinkedIn), but they dropship the items from China. I have asked for a refund, and they have said I should have requested it within 24 hours.
*UPDATE* As of December 4th, my order still has not arrived.
*UPDATE* My order eventually arrived mid-December. It was indeed dropshipped from China, and the caretag on the quilt is in Chinese. The quilt itself is just ok (but absolutely not worth what I paid). I would reverse image search anything you want from this business and buy it directly from China - cut out the middle man.
20 novembre 2025
Avis spontané
I wish I had read the reviews before…
I wish I had read the reviews before ordering it’s been 3 weeks and no contact from them at all when I finally did get the company “online” it was a generic response
I’m down $180 and no bed spread should be shut down
10 novembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’d like to clarify this for accuracy. Your order was delivered a few days after this review was posted.
Our website chat is AI-assisted to provide instant answers to common questions, and customers are directed to our support email team for personalised assistance when required. We do respond to customer enquiries and do not ignore support requests.
If you still require any help with your order, our team remains available to assist.
— The Simple Society Team
I bought the Metaya Bedding Set and i'm…
I bought the Metaya Bedding Set and i'm thoroughly happy with it! Arrived promptly following their huge Afterpay Day Sale, would definitely recommend their bedding.
18 août 2025
Avis spontané
Réponse de TSS
Hi there,
Thank you so much for your kind review, we’re so glad to hear you’re loving the Metaya Bedding Set! It’s definitely one of our customer favourites. We really appreciate your support and recommendation!
— The Simple Society Team
Drop ship company from China
Drop ship company from China. Terrible quality, fitted sheet isn’t even fitted!
1 septembre 2025
Avis spontané
Réponse de TSS
Hi there,
We’d like to clarify this for accuracy. We are not a “drop ship company from China” and are transparent about working with international manufacturing and logistics partners to fulfil our orders.
The item you purchased includes a flat sheet, not a fitted sheet, which is clearly stated in the product description prior to checkout. We encourage customers to review product inclusions carefully to ensure the set meets their requirements.
If you need further assistance with your order, our support team remains available to help.
— The Simple Society Team
Very cheap quality. Deceptive. Found their products on Temu.
Cheap and flimsy quality. Doesn’t reflect the high price point AT ALL.
They also do not state anywhere on their website that they don’t offer refunds which I find very misleading.
Found a lot of the exact products they sell also on Temu. Not cheap replicas, clearly the actual products. E.g. Found a vase they sell for $137 on temu for $15. Same goes for a lot of their bedding and home wares, including towels and blankets. They make the products sound more expensive by using terms like “luxurious” and “high quality.”
Products clearly come from overseas even though they claim to be a South Australian company. Took nearly a month to get here, through fedex and was packed (more so shoved) in very cheap clear plastic. Wish I didn’t waste $230 on this bedding. Won’t be purchasing from here ever again.
12 juillet 2025
Avis spontané
Réponse de TSS
Hi there,
We’re sorry to hear you were unhappy with your purchase and would like to clarify several points raised in this review.
We are an Australian-owned business, with our operations and customer support based locally. We are transparent about working with international manufacturing and logistics partners to produce and fulfil our collections. We do not claim to be locally manufactured, and this information is clearly outlined on our website.
We are not a marketplace reseller. While large online platforms may carry visually similar items across multiple sellers, this is common within the global homewares industry and does not mean products are identical in quality, materials, or production standards.
Our delivery timeframes are clearly displayed at checkout and within our shipping policy. A delivery timeframe of up to several weeks is expected for international fulfilment and is not hidden from customers.
Regarding refunds, our returns policy is publicly available and states that refunds are issued for verified faulty items, while change-of-mind returns are eligible for exchange or store credit. This is standard practice across many online retailers and is compliant with Australian consumer guidelines.
We take all quality feedback seriously and continue reviewing our suppliers, packaging processes, and product listings to improve accuracy and customer experience.
If you would like our team to review your order further, we remain available to assist.
— The Simple Society Team
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