The Thomas Family Avis 

The delivered item does not resemble AT ALL the apparently AI generated presentation on the "company" site. The cardigan came rolled up in a small tube, very wrinkled. The shape did not resemble the one the item was advertised, and the used yearn was a cheap imitation of the fabric it claimed to be made of. When I contacted the "customer service" represented by Jennifer Hartfeld to return the item, I was given the address                                                                                           3rd floor building                                                                          Qinghuang Village                                                                        
Qingxi Town (enter from the main entrance on the left
Recipient: Len                                                                              
The front-page picture of Thomas Family - Palm Beach with the 2 generations of a family owner on it is nothing else but a deceptive marketing tactic. The ad claims that the online women's clothing boutique has been a long-standing family business with over 22 years of history. In fact, the domain records show that the website's specific domain (thethomasfamilypalmbeach.com) was registered in late August 2026. Unfortunately, I checked the vendor when I received the fake imitation and tried to return the item. The information I was given by the customer support only proved that the return will be a very lengthily with the unknown outcome to me process. A few years ago, I had a similar problem and only the credit card I used for the purchase helped me to recover my money.  

Bought what was to be expected a beautiful blue sweater with large gold hardware. The sweater is poorly made with pulls and the hardware is pins not buttons . I endeavored to contact them 5 times and my email was given a 15% off coupon after I sent many pictures. This is very upsetting. Marketing themselves as a “Palm Beach store” I wish I did my homework before the purchase. As it was documented by another consumer the package was poor and the time arrival is weeks after purchase. I want to return this item as stated on their website but phone number no one answers and email no one replies.

Caveat emptor

Great service and lovely cardigans

I bought two cardigans for my mother, and she loves them! The service was great, especially Jean from customer support, who was friendly and quick to respond. Big kudos to her!

It is white under the dark material. This is a scam, i wouldn’t pay 10. In a store let alone even look at it. What a joke and they are the ones laughing all the way to the bank! Sick they have a business.

BEautiful collections. I always recommend your boutique to my family and friends, love everything you sell..

Very disappointing experience with Thomas Family West Palm. The garment arrived with no labels whatsoever, which immediately makes it look cheap and unfinished. This is particularly disappointing if you are purchasing an item as a gift, as the lack of any brand or garment label makes the product feel inappropriate for gifting.

The package also took several weeks to arrive, and the packaging did not give the impression that the merchandise was coming from a domestic U.S. retailer. Instead, it was packaged in a way commonly associated with inexpensive products shipped directly from overseas.

Consumers should be aware of this before ordering. Based on the presentation, packaging, lengthy delivery time, and complete lack of garment labels, the products did not meet the expectations I had when purchasing from a business presented as “Thomas Family West Palm.”

Ordered online. Good.. no complaints, only transit time was long. Could be better.