I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Voir plus
L'entreprise a répondu
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Voir plus
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Coordonnées de contact
Highland Park Village 4, 75205, Dallas, Etats-Unis
- thetot.com
1,7
Mauvais
264 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Frankly I feel like I overpaid for a…
Frankly I feel like I overpaid for a jean jacket that my granddaughter will never wear.
It is not cut for toddlers.
20 juillet 2021
Réponse de The Tot
Hi Alexandra!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to remake the jacket for you if you feel it was the incorrect size or the jacket was defective in any way. Please feel free to reach out to our customer service team and they will work with you on next steps to provide a jacket that your granddaughter will love!
We appreciate your feedback and look forward to resolving this issue for you.
Best wishes,
The Tot Team
Love the products
Love the products! Would definitely get them again in the future or if I need more in the rest of my pregnancy
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Nobody ever got back to me
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents has been working with you via email and has provided some resolution for you. However, we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
LOVE THE TOT
The Tot is the best site for children's goodies!! I love everything I have purchased from the website and use it several times a month to buy various products for my infant and toddler!
20 juillet 2021
Réponse de The Tot
Hi AK!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
My granddaughter loves the doll house…
My granddaughter loves the doll house and greenhouse sets with the little people. Hours and hours of play for her (she's 2). Wonderful, well made toys. We love them!
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The service was fine but the flood of…
The service was fine but the flood of emails after in my inbox, including this one to give a review, despite me unsubscribing was so annoying that I had to give bad review. Do not recommend if you value a tidy inbox.
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
If you're receiving emails from our site that you no longer wish to receive, you can simply select "unsubscribe" at the bottom of any of our emails to remove you from our lists.
We truly appreciate your feedback and are always working to improve so we can better serve you.
Best wishes,
The Tot Team
Highly Recommend The Tot!!
I love The Tot for my two nephews. I try to limit giving them plastics and China-made toys as much as possible and Tot makes it easy.
I love how they test all the products they sell to ensure no toxins. I don't trust government testing so really happy they have independent third party testing.
With endless recalls from mass-market toys on Amazon, I have peace of mind when buying from the The Tot. Highly recommend them!!
Only draw back is their selection is limited. But I think that is due to their standards for quality safe products than anything else. Can be pricy but quality and safety doesn't come cheap.
20 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
customer service is basically non…
customer service is basically non existent. took contacting manufacturer to get my drop shipped product from them.
20 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
I was pleased with quality and speedy…
I was pleased with quality and speedy delivery of my purchase. Thank you!
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The Tot offered the best price and…
The Tot offered the best price and shipping. Wonderful service.
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I didn’t realize this was a third party…
I didn’t realize this was a third party company and when I received the wrong item it took over a month to get the right one.
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Many of our items ship directly from the vendors but we also ship items directly from our warehouse as well. It looks like one of our customer service agents was assisting you via email to help resolve the issue, however, since the replacement took so long to arrive we would be happy to provide a discount for the inconvenience you experienced. One of our agents will be in touch with you shortly!
Again, our apologies for the inconvenience. We appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Absolutely love the play mat
Absolutely love the play mat, I have hardwood floors and now my baby has a nice place to land if he falls. It’s also so comfy for me sitting on the ground with baby, back pain after having kids is no joke! Wipes clean and is also non toxic. Win win
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Customer service is
Customer service is
Horrible I am stuck with a useless car seat per Stephanie… I still want my money back!! Please someone contact me!
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry you have not had the best experience with us so far.
It looks like one of our customer service agents was assisting you via email and requested multiple times that needed information be provided so we could further assist. However, that information was not provided and therefore we were unable to move forward. If you are able to provide the necessary information at this time please feel free to reach out to our customer service team and they will be happy to see what they can do to help resolve the issue for you!
We appreciate your feedback and are always looking to improve so we can better serve you.
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Customer service or contact turnaround…
Customer service or contact turnaround is terrible. Unable to speak with a live person and 3 or more days to get a response on items/orders?
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far! We handle contact form, email messages and phone calls in the order in which they arrive, and we reply to most within 1-3 business days.
It looks like one of our customer service agents was assisting you via phone and email to resolve the issue you were experiencing but we are happy to further review your case if you don't feel it was handled properly.
We truly appreciate your feedback and are hard at work on improving our response times in our customer service department. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Customer service was responsive however…
Customer service was responsive however the replacement of the broken slide took months. The new slide arrived cracked but less broken then the initial slide.
19 juillet 2021
Réponse de The Tot
Hi Mary!
We are so sorry you have not had the best experience with us so far!
It looks like one of our customer service agents was assisting you via email to help resolve the issue, however, since the replacement took so long to arrive and still arrived damaged we would be happy to provide a discount for the inconvenience you experienced. One of our agents will be in touch with you shortly!
Again, our apologies for the inconvenience. We appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Amazing product
Amazing product, site and overall experience! Selection across all categories is the best.
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Unfortunately this product was a gift…
Unfortunately this product was a gift for my nephew and was much smaller than the photos. It felt like it was a misrepresentation of the product. Felt miniature. But since it was a gift we weren’t able to return for the boy and get him something of a more appropriate size.
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
The dimensions, age recommendation, weight limit (if applicable), and other key features of our items are always listed on the product page under the item description. We also provide many photos of our items, often with children in the or other objects in the photos for a visual size reference. We are so sorry if that information was unclear and that you felt you received a product that was too young for the child it was purchased for!
If an item is not marked final sale we are able to accept returns within 30 days of delivery as long as the item is in its original packaging and in good condition. Please feel free to reach out to our customer service team or visit our Help Center at https://help.thetot.com should you have any questions about the returns process.
We truly appreciate your feedback and are always looking to improve in hopes to better serve you.
Best wishes,
The Tot Team
I bought the sandals with sunglasses…
I bought the sandals with sunglasses and the grandkids loved them. Cute colors and fit well! Highly recommend!
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
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