I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Voir plus
L'entreprise a répondu
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Voir plus
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Coordonnées de contact
Highland Park Village 4, 75205, Dallas, Etats-Unis
- thetot.com
1,7
Mauvais
264 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My grandson loves the ball pit.
My grandson loves the ball pit. He gets inside it and loves kicking and throwing the balls.
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Two great outfits
The two outfits — a flight suit and an astronaut’s suit — were well made and very happily received. One of them went to a little guy whose dad worked on the Mars Rover. He was thrilled by this!
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Great service experience
The color I originally ordered was on backorder and, with supply chains lagging endlessly, the delivery date was outside my window; the folks at The Tot reached out to coordinate an alternate option, and expedited the order so it reached me when and where I needed it. Excellent customer service; very happy with the car seat, too!
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I was very disappointed with my…
I was very disappointed with my experience. I do understand that things happen that are out of our control sometimes but they should update the website more accurately. I ordered a crib in June and it was supposed to ship out on July 17th but received an email a few days ago stating a delay of late August being the new ship date. I am expecting on August 10th therefore not able to wait. I am so heartbroken because I truly loved the crib I ordered and designed my entire nursery around it. Now a few weeks prior to due date, I am having to start over looking for something else. I am satisfied that they issued a refund in a timely manner therefore giving the customer service a good review for that at least. But I looked on the website following this and it states an earlier ship date than I was told if purchased now. Makes no sense.
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Due to the worldwide shipping container shortage, many items have been delayed across the board. We understand and share your frustration. We know preparing for baby is an exciting but also stressful time and we sincerely apologize for the inconvenience and added stress the delay of your crib has caused! We are working to get all delayed items to our customers as quickly as possible.
We appreciate your feedback and hope we get the chance to serve you in the future for any of your baby needs.
Best wishes,
The Tot Team
I don’t remember what I bought
I don’t remember what I bought. Something my kids wanted. I think they liked it. 🙂
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Grandmother woes
I’m a grandmother and was under the impression that the Tot booster was a CAR seat, not a booster seat for the table.
Lovely design but NOT WHAT I WAS LOOKING FOR.
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Many of our items are eligible for return after 30 days of delivery if they are in good condition and in their original packaging. As long as your item is not marked final sale you can initiate a return by visiting thetot.com/returns. Should you have any questions about a return please visit our Help Center at https://help.thetot.com or reach out to our customer service team for more information.
We truly appreciate your feedback and are always looking to improve in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Quick shipping
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Very high quality table
Very high quality table. Our kid loved it and will probably use it for a long time.
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
My only complaint is that I have…
My only complaint is that I have received expensive items that didn’t have all the parts.
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us.
We are so sorry to hear some of your items have arrived missing parts. If an item ever arrives damaged or missing parts please don't hesitate to reach out to our customer service team. They will be more than happy to work with you to get the parts needed.
Thank you again for the great review. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Love this site
Love this site! Always has the edited down perfect selection. Always ships quickly and love the brands I find!
19 juillet 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents was assisting you via email with initiating a return for the items you were unhappy with and a refund has been issued.
We apologize that the items you received did not work out for you. We appreciate your feedback and hope we can serve you again in the future with better results!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Still asking me for Reggie after 4…
Still asking me for Reggie after 4 months for a product i can’t return
19 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, some of our items are final sale and not available for return. This will have been notated on the product page, at check out, and again on your order confirmation. We do apologize for any inconvenience this may cause.
We appreciate your feedback and are always looking to improve in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, we have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi Kathryn!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents has been assisting you via email with your order and was able to expedite your item for you so it was received in time for your needs. If you don't feel your case was handled properly we are happy to further review it.
We truly appreciate your feedback and are hard at work on improving our response times in our customer service department. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
The item I ordered as a gift came…
The item I ordered as a gift came without a critical part. We are having trouble receiving a return label.
19 juillet 2021
Réponse de The Tot
Hi Beth!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but if your item arrived missing parts please don't hesitate to reach out to our customer service team and they will be happy to assist in securing the part for you or providing a refund. If you feel your case has not been handled properly we are happy to further review it.
We appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.