TL>DR: Seriously unimpressed, though largely because of the couriers. DPD gave a one-hour delivery slot, which I missed, so they decided to deliver to a depot (but not the closest), which couldn't tak... Voir plus
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Lisez les avis des autres
The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... Voir plus
Brilliant desk and excellent customer service. The first delivery got damaged in transit and Ella from the customer care team immediately sorted this out and arranged for an alternate desk to be s... Voir plus
Package beaten up on delivery, four parts of the desk damaged including the wooden top which had a large crack in it. Absolutely dreadful. After I raised the complaint Urban Mill’s response was gr... Voir plus
À propos de l'entreprise
- Magasin d'ameublement et de décoration
- Accessoires de meubles
- Fournisseur d'accessoires de meubles
- Magasin de meubles
- Vendeur de meubles en gros
- Magasin de meubles de bureau
À propos de The Urban Mill
Écrit par l'entreprise
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Coordonnées de contact
Rye Street, CM23 2HG, Bishop's Stortford, Royaume-Uni
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4,2
Bien
421 avis
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Excellent & Qulaity Furniture
excellent furniture, and great customer service.....many thanks
11 décembre 2025
Ordered a rail on 27th September 2025
Ordered a rail on 27th September 2025, shipment kept being delayed, finally arrived on 14th November. Packaged badly with polystyrene- a dated way to package products and terrible for the environment. Quality of the product ok, but nothing special. Wouldn’t purchase from this supplier again.
13 novembre 2025
Quick delivery of great product at good…
Quick delivery of great product at good price
12 novembre 2025
Late delivery but beautiful lamp
Unfortunately the company did not keep in touch regarding the delivery date been missed. Just because they use a delivery company it is still their responsibility to keep customers in touch with delivery changes.
On the plus side my daughter loves the lamp
29 octobre 2025
Good company and competitive prices
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice.
Very competitive prices compared to similar products too.
Would definitely use them again.
15 septembre 2025
The whole experience
The whole experience, from ordering to delivery was brilliant . The product I ordered was strong and easy to put up onto the wall . I’m a 70 yr old lady and managed to do it myself would definitely recommend
18 août 2025
Initial order failed to arrive but help…
Initial order failed to arrive but help email quickly resolved problem. New order was dispatched quickly by overnight courier. Well done! Good service.
8 août 2025
Good product but the assembly…
Good product but the assembly instructions weren’t comprehensive enough.
Delivery was fairly quick and we’re satisfied with the end product.
11 août 2025
Delivery was quick
Delivery was quick. The item was well packaged and everything was accounted for. The desk was exactly what we needed for my son, and very easy to assemble. We're very happy with it.
7 août 2025
Avis spontané
Love the console table
28 mai 2025
Helpful and accessible when there was a…
Helpful and accessible when there was a problem
29 avril 2025
Excellent bedroom storage
Excellent bedroom storage, communication good, delivery great. Really good quality product, easy to put together, looks fab
2 mai 2025
Quick and easy to use the online store
Quick and easy to use the online store! Exceptional quality and exactly what I ordered ! So happy with my purchase… excellent quality too, thank you so much , I will be back 😘
29 avril 2025
Swift and efficient service
Swift and efficient service, good quality item for the money
23 avril 2025
Went over and above to make sure our…
Went over and above to make sure our problem with delivery (our fault) was ironed out. Thank you, we appreciate it.
4 avril 2025
Clothes rail
Great rail well made easy to assemble next day delivery as requested thanks would us again
26 mars 2025
Really happy with the whole experience
Really happy with the whole experience. Good quality shelves at a good price with fast delivery. Thank you.
26 mars 2025
Customer Service levels
I was led to believe that the fittings provided with the item would be suitabe for my wall. They clearly arent and the instruction booklet from the manufacturer clearly states the fittings are only suitable for one type of wall.
Upon a request for a return and refund, I've been told that I would have to pay for the return even though I've been mis-sold the item.
You would think that the company would provide a free return label in this instance. Poor customer service and poor attitude to issue resolution.
Update 12/03
Following more email communication with the company, customer service has agreed for a refund. Therefore upgrading the recent experience to 3.
4 mars 2025
Avis spontané
Réponse de The Urban Mill
Hi Faizal,
Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad we could work towards a resolution regarding your refund.
We understand how important it is for product information to be clear, and we apologise for any confusion regarding the fittings.
Customer satisfaction is very important to us, and we appreciate the opportunity to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Kitty - The Urban Mill
Customer Care Team
Great service
Quality item, speedy delivery and great communication. Would recommend anyone to buy from the urban mill
27 février 2025
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