Order placed, communication good, notified of slight delay due to waiting for stock delivery (understandable). Delivered as promised although let down by Royal Mail who didn't deliver on the day state... Voir plus
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Lisez les avis des autres
I've been ordering from this company for years now and always will. I've never had any issues with orders or delivery. My order is always dispatched the next day or two after ordering.
I’ve been using this company for several years and they have never let me down. The site is easy to use e’liquids are made in the UK and are very good quality and very reasonably priced. Once ordered... Voir plus
The employees are very friendly and easy to approach. I wanted to quit smoking cigarettes and had zero knowledge about vapes. They helped me understand the products and their recommendations were on... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Also known as Darth Vaper. We stock a wide range of electronic cigarettes and premium liquids at an affordable price with customer focused staff. 12 shops located through Wales.
Coordonnées de contact
UNit 3, Coity Cres, Bridgend Industrial Estate, Coychurch, CF31 3RS, Bridgend, Royaume-Uni
- 01656 530000
- team@thevapeescape.co.uk
- thevapeescape.co.uk
4,6
Excellent
232 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The package had been ripped open when…
The package had been ripped open when the postman handed it to me
30 octobre 2024
Réponse de The Vape Escape
Hi Suzanne, thanks for your recent online order. I'm sorry to hear that the package was ripped. Rest assured, the parcel left our warehouse secure. Unfortunately, packaging may sometimes get damaged in transit.
I will contact the warehouse team and request boxed packaging when you place large orders in the future.
Kind Regards,
James
Fast delivery
Ordered online on Sunday, received goods on Tuesday. Brilliant service and easy to use website would use again. Thank you.
27 octobre 2024
Good delivery
27 septembre 2024
Love the products
Love the products, great offers, good communication on order updates and decent delivery times.
30 août 2024
Great brand of liquid
I have used this company many times and would usually give 5 stars however this time delivery was slow. I would still highly recommend this company as I'm hoping it is a one off
5 juin 2024
Réponse de The Vape Escape
Hi Rachael,
Thanks for your recent order online. Apologies for things taking longer than usual, we have had a sudden surge in orders and were a little backlogged the last few days.
We have now resolved this issue with more staff in the warehouse. Again, apologies for any inconvenience caused.
Thanks
Fast delivery easy to contact resolve issues
Fast delivery shipped a partial order as didn't have everything we wanted in stock. Easy to contact through phone when this issue arrived and very polite issue resolved. Prior contact would have been good just to say some of the items are available right now and will be with you in a separate parcel would have been great, however I will definitely be ordering from them again.
28 avril 2024
Awful
I was sent a faulty product and my email requesting a refund or replacement was ignored. It wasn’t exactly a cheap item in the first place. Horrible customer service, will go somewhere else now.
12 mars 2024
Avis spontané
Réponse de The Vape Escape
Hi,
Thanks for supplying the requested information and please accept our apologies that the item you received was not up to standard. I have arranged for a refund to be issued. I have also sent an email to the email address used on the order with more information.
Thanks
Excellent quality products Excellent…
Excellent quality products Excellent value for money and it was really quick delivery I would highly recommend this company
1 mars 2024
As always exceptional customer service…
As always exceptional customer service both in store and online
10/10
29 février 2024
Best flavoured liquid
Fast delivery. No problems what so ever. Absolutely love the salt as fu*k range. Best flavoured liquid going
1 janvier 2024
Always a pleasure dealing with this…
Always a pleasure dealing with this company, brilliant service
28 décembre 2023
First time buyer so far so good
First time buyer so far so good. Only opened and tried one so far for the offer of buy 3 for £30. Will be buying more in the future.
7 janvier 2024
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