I brought my partner a Diesel watch in December for his birthday. The watch said waterproof. He forgot to take it off in one shower and it got wet inside. We have e mailed the company, they said it sh... Voir plus
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Great service and communication. Both watches that we ordered are as per the photo. Unfortunately one of the ones that came from overseas, the battery was dead and I had to replace it before using.
Have done numerous purchases through this site and would highly recommend rheir services. Not only are all products as described but delivery time is excellent.
L'entreprise a répondu
Eli was absolutely helpful and prompt to provide the updates on delivery of our watch. Due to ongoing conditions over the world, our order was not delivered. We didn’t only get an update but the i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Watches Men is a New Zealand–based retailer specializing in authentic, high-quality watches for men and women. We are passionate about making premium timepieces accessible by offering a carefully curated collection that combines iconic global brands with contemporary designs at fair prices. Whether you are looking for a bold statement piece, a timeless classic, or a practical everyday watch, we have options that cater to every style and occasion. What sets us apart is our dedication to customer trust and satisfaction. Every watch we sell is 100% genuine and sourced directly from authorized distributors. We stand behind the authenticity and quality of our products and are committed to giving our customers complete peace of mind when shopping with us. We understand that buying a watch is more than just a purchase, it’s an investment and a reflection of personal style. That’s why our team works hard to provide fast shipping, secure payments, and responsive after-sales support, ensuring your shopping experience is seamless from start to finish. At The Watches Men we believe that everyone deserves a watch that not only keeps time but also tells their story. Explore our collections and discover why so many customers across New Zealand trust us for their next timepiece.
Coordonnées de contact
3 Mount Street, Auckland Central, 1010, Auckland, Nouvelle-Zélande
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,4
Excellent
105 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I brought my partner a Diesel watcha in…
I brought my partner a Diesel watch in December for his birthday. The watch said waterproof. He forgot to take it off in one shower and it got wet inside. We have e mailed the company, they said it shouldnt be worn in the shower, we said, the watch is sold as WATERPROOF not water resistant. They have refused to fix it for us even though it is our consumer rights to have it fixed. Do not buy from them, they are very unhelpful and we will be taking this further. The stock are rip offs from Dubai
8 décembre 2025
Avis spontané
Great service and communication
Great service and communication. Both watches that we ordered are as per the photo. Unfortunately one of the ones that came from overseas, the battery was dead and I had to replace it before using.
1 avril 2026
Beautiful watch
Beautiful watch, double or triple the price on other sites! clear communication during shipping process and fast delivery. Thank you!
3 avril 2026
Happy Customer
Their helpful service in exchanging a watch which I wasn’t happy with, the watch was fine, just not what I was expecting from the photograph. Eli from The Watches men was always responsive, very accommodating and understanding.
7 avril 2026
Fast order processing and prompt…
Fast order processing and prompt delivery.
Competitive discount's :)
2 avril 2026
Have done numerous purchases through…
Have done numerous purchases through this site and would highly recommend rheir services. Not only are all products as described but delivery time is excellent.
26 mars 2026
Réponse de The Watches Men
Thank you again, Michael! 🌟 Your continued loyalty and kind words truly mean a lot to us. We're so glad every purchase has lived up to expectations and that delivery has been consistently on point. We look forward to many more orders from you. We will make sure you'll be looked after :)
— The Watches Men Team
Very bad experience with this watch and…
Very bad experience with this watch and customer service.
I bought this watch online, but the battery was not working from the start. I contacted them and they told me to replace the battery and send the receipt, promising they would reimburse the cost.
I did everything they asked — replaced the battery, sent the receipt, and even followed up with multiple emails. But after that, they completely ignored me and did not pay anything back.
This is very unprofessional and disappointing. I wasted my money and time. Honestly, I could have bought a cheaper and better watch from a local shop.
24 mars 2026
Avis spontané
Réponse de The Watches Men
Hi Kamaldeep,
We’re sorry to hear you feel this way. We would like to clarify that our team responded to all 20+ emails you sent and guided you through each step of the process. As promised, we provided store credit as a discount code to cover the cost of the battery replacement immediately after you shared the receipt. We also offered an invoice for another watch you were interested in, which was not accepted on your end.
We take pride in supporting our customers and acting professionally, and we genuinely tried to assist you throughout this process.
Kind regards,
The Watches Men
Réponse de The Watches Men
Thank you, Naumai! 🌟 So glad to hear the experience was smooth from start to finish. We hope to see you again soon! 😊
— The Watches Men Team
Happy customer
The watch came very quick and was as beautiful as expected.. very happy with purchase have purchased again am waiting for delivery thanks
27 février 2026
Réponse de The Watches Men
Thank you so much, Kz! 🌟 So happy to hear the watch arrived quickly and lived up to expectations and a repeat purchase means the world to us! We hope your next order reaches you just as fast. See you again soon!
— The Watches Men Team
Réponse de The Watches Men
Thank you, Bradford! 👌 Easy, fast and great value exactly what we aim for! Hope to see you again soon!
— The Watches Men Team
Eli was absolutely helpful and prompt…
Eli was absolutely helpful and prompt to provide the updates on delivery of our watch.
Due to ongoing conditions over the world, our order was not delivered. We didn’t only get an update but the issue was resolved rather within minutes all was in place, refund processed and stress free before my travel day.
My concern was order not to be delivered when I am away from home and absolutely satisfied with customer service, can say deliveries are safe and customers are prioritised
I contacted through instagram channel
5 mars 2026
Avis spontané
Réponse de The Watches Men
Thank you so much for your wonderful words, Pooja! 🌟 We're really glad Eli was able to resolve everything so quickly before your travels. Keeping our customers informed and taken care of is always our top priority. We hope to have the pleasure of serving you again soon and safe travels!
— The Watches Men Team
They say it was 1-4days shipping
They say it was 1-4days shipping.
but when i track my order is still in Dubai. I thought they have stock in NZ. Then how’s the situation in Middle east is worst how long it will take to arrive my order?
4 mars 2026
Avis spontané
Réponse de The Watches Men
Thank you for your feedback, JG, and we sincerely apologise for the inconvenience. We operate three warehouses (Auckland (Head Office), Melbourne, and Dubai) and your order was fulfilled from our Dubai warehouse. Our standard delivery time from Dubai to New Zealand is 1–4 business days via DHL Express, however due to the recent situation in the Middle East, shipments have unfortunately been experiencing delays that are completely beyond our control. We truly appreciate your patience and understanding during this time. Please don't hesitate to reach out to us directly at info@thewatchesmen.co.nz and we'll make sure to keep you updated every step of the way!
— The Watches Men Team
great the watch was so nice and it got…
great the watch was so nice and it got here very fast.
22 février 2026
Réponse de The Watches Men
Thank you, Lucas! 🌟 So glad to hear you're loving the watch and that it reached you quickly. We hope to see you again soon!
— The Watches Men Team
Fast reliable delivery
The Watches Men NZ- Fast delivery to Australia and great communication on delivery status via email. I ordered the watch on the 18th February and received the watch on the 23rd February.
Delivery within 2 business days is awesome. The watch is authentic and as described on their website. Thank you.
18 février 2026
Avis spontané
Réponse de The Watches Men
Thank you, Vee! 🌟 We're so happy to hear your watch arrived quickly. 2 business days to Australia is always our goal and we're glad we delivered on that! Your kind words about our communication mean a lot to us. We hope to see you again soon!
— The Watches Men Team
Outstanding Customer Service
I had a genuinely great experience with Eli from The Watches Men. I reached out during a stressful and unexpected financial situation, and although my order had already been dispatched and couldn’t be stopped mid-transit, Eli handled everything with professionalism, understanding, and kindness.
He clearly explained the return process, stayed in touch, and kept me updated every step of the way once I sent the watch back. Communication was prompt, reassuring, and transparent throughout, which made the whole experience smooth and stress-free.
It’s rare to come across customer support that feels this personal and considerate. Eli made what could have been a difficult situation feel easy and well managed. I’m genuinely grateful for the way everything was handled and wouldn’t hesitate to recommend The Watches Men based on this level of service alone.
Thank you again, Eli. Truly appreciated.
12 février 2026
Avis spontané
Réponse de The Watches Men
Thank you so much for your incredibly kind words, Keshav! 🌟 It means a great deal to us to know that even in a stressful situation, you felt supported and well looked after. Reviews like this are a true reminder of why we love what we do. We hope to have the pleasure of serving you again in the future!
— The Watches Men Team
Excellent product & service
Great brand and the watch ticked all the boxes and not to mention fast delivery..thank you
24 avril 2025
Réponse de The Watches Men
Thank you, Eve! 🌟 We're so glad the watch reached you quickly. It's always wonderful to hear feedback like this. We hope to see you again soon!
— The Watches Men Team
Super fast shipping to Australia…
Super fast shipping to Australia beautiful watch very happy thank you I highly recommend !!
29 janvier 2026
Réponse de The Watches Men
Thank you so much, Jacinta! 🌟 We're thrilled to hear your watch arrived so quickly and that you're loving it. Your kind words and recommendation mean the world to us. We hope to see you again soon!
— The Watches Men Team
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