I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Voir plus
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Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Voir plus
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Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
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Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
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4,8
Excellent
8 k avis
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An excellent offer
An excellent order offer but I had an issue with delivery costs so I contacted Customer Service who were very helpful. Vicki went above and beyond to help me.
29 juin 2026
Avis spontané
Réponse de The Wine Flyer
Thank you so much for your lovely feedback!
We’re really glad you enjoyed the offer, and it’s great to hear our Customer Service team could help resolve the delivery cost issue for you. We’ll be sure to pass your kind words on to Vicki they’ll be delighted to know their support made such a difference.
We really appreciate you taking the time to share your experience and hope you enjoy your order!
Kind regards,
Michaela.
Réponse de The Wine Flyer
Thank you so much for your kind review!
We’re really pleased to hear your order arrived quickly and everything went smoothly—that’s exactly the experience we aim to provide.
We look forward to helping with your next order soon.
Thanks,
Michaela.
Outstanding Service
Service is outstanding and I’ve now locked into a selection of wines that I really enjoy. I’ve found the Bread & Butter selection excellent and the selection of New Zealand Sauvignons are always drinkable
23 juin 2026
Réponse de The Wine Flyer
Thank you so much for your lovely feedback!
We’re delighted to hear you’re enjoying the service and have found a selection of wines you really love—that’s exactly what we aim for. It’s great to know the Bread & Butter range has been a hit, and we couldn’t agree more about those New Zealand Sauvignons—always such reliable crowd-pleasers.
We really appreciate you taking the time to share your experience, and we look forward to helping you discover even more favourites in the future!
Thanks,
Michaela.
Excellent wine offers at the right…
Excellent wine offers at the right price and super quick delivery, cannot fault it.
19 juin 2026
Réponse de The Wine Flyer
Thank you so much for your kind review! We’re delighted to hear that you’re pleased with both our wine offers and the speedy delivery.
Your feedback really means a lot to us, and we look forward to welcoming you back soon.
Kind Regards,
Michaela.
Réponse de The Wine Flyer
Thank you for your kind words! 😊 We’re delighted to hear you found our service fast and efficient—that’s exactly what we aim for. Enjoy your wine, and we hope to welcome you back again soon! 🍷
Michaela.
The Wine I received is very nice
The Wine I received is very nice. Something to look forward to each month. However, it seems I am getting the same wine each month.
19 juin 2026
Réponse de The Wine Flyer
Thank you for your feedback! 😊 We’re so glad you’re enjoying the wines each month—that’s exactly what we love to hear.
We’re sorry to hear it feels like you’re receiving the same one, though. That’s certainly not the experience we aim for, and we appreciate you bringing it to our attention. We have fed this back to the team as although some repeats can be expected we certainly want to keep the excitement of trying new varieties.
Here’s to many more exciting bottles ahead!
Michaela.
Réponse de The Wine Flyer
Thank you for your feedback! 😊 We’re glad to hear your order arrived smoothly and hassle-free. That’s exactly the experience we aim for—enjoy, and we hope to see you again soon!
Michaela.
Good choice & delivered very prompt
23 juin 2026
Réponse de The Wine Flyer
Thank you for your kind words! 😊 We’re so pleased you were happy with your choice and that everything arrived quickly. Enjoy—and we hope to delight you again soon.
Michaela.
What's not to love!
What's not to love!? A case of good rosés, a selection of 4 of my favourites and a lovely voucher too. Perfect 🥂
22 juin 2026
Réponse de The Wine Flyer
Thank you so much for this lovely review! 🥰
We’re absolutely delighted you enjoyed the rosé selection—and even happier it included some of your favourites! The voucher is just our little extra to make it feel even more special.
Cheers to many more perfect moments 🥂
Thanks,
Michaela.
it was very fine
22 juin 2026
Réponse de The Wine Flyer
Many thanks for the feedback
Hope you enjoy the wines
Réponse de The Wine Flyer
Hi Philip,
how fabulous to hear! Enjoy the wines
Kind regards
Great experience
Great experience shopping through the wine flyer. Easy to use and it got delivered in a couple of days!!
19 juin 2026
Réponse de The Wine Flyer
Thank you for your lovely review! We’re really pleased to hear you found the wine flyer easy to use and that your order arrived so quickly. We appreciate your support and hope you enjoy your wine!
Réponse de The Wine Flyer
Hi Robert,
we love it when a plan comes together!
Enjoy
The service was fantastic
The service was fantastic, the only concern is that my wife thought that the Adejeco was a little too fruity as she prefers a drier wine
20 juin 2026
Réponse de The Wine Flyer
Thank you for your kind feedback. We’re delighted to hear you found the service fantastic.
We’re sorry the Adejeco was a little too fruity for your wife’s taste. Wine preferences are very personal, especially when it comes to sweetness and dryness, so we really appreciate you sharing that. We’ll be happy to help point you towards a drier option next time.
Réponse de The Wine Flyer
Thank you for your review. We’re really pleased to hear you found ordering easy and that your delivery arrived promptly. We appreciate your support!
Réponse de The Wine Flyer
Thank you for your lovely review. We’re delighted to hear you were happy with the customer service, delivery, and wine choice. We really appreciate your order!
Good speedy efficient delivery and now…
Good speedy efficient delivery and now for wine tasting later
19 juin 2026
Réponse de The Wine Flyer
Thank you for your lovely review. We’re pleased to hear your delivery was speedy and efficient. Enjoy the wine tasting later — cheers!
Prompt service
Prompt service, excellent packaging protecting wine , delivered to the door.
18 juin 2026
Réponse de The Wine Flyer
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear everything arrived promptly and in perfect condition — and right to your door! Enjoy your wine, and we look forward to serving you again soon. 🍷
Michaela.
Wine stockist with help from BA
All experiece of wines stocked, pricing, qualty of packing and speed of delivery make this a great supplier.
18 juin 2026
Réponse de The Wine Flyer
Thanks so much for the lovely feedback! We’re really glad to hear you’re happy with the range, pricing, packing and speedy delivery—it means a lot to us.
We’ll keep doing our very best to make every order just as smooth and enjoyable. Cheers to that! 🍷🚚
The single star is for some of the…
The single star is for some of the wines. The service from order to delivery was very good. The Pinot Grigio gets one star, the Grillo only two. Both wines were like pub wines 30 years ago. Both reds were good by contrast. We have not tried the Prosecco.
2 juin 2026
Réponse de The Wine Flyer
Hi Susan,
thank you so much for the feedback. You will have actually been sent an option to review the wines individually as this is intended as a review of our service - which I am pleased you found good.
Wine is very subjective but we hate anyone not enjoying their selection, why not pop our servicing team a message contactg.help@thewineflyer.co.uk
Kind regards
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