The Yellow Van Company Avis 1 504

It was a great and unique experience and the driver was very polite, friendly and excellent. He moved the items with all the care and attention. I am eager to use this company again. I am very grateful to you.

After 70 years We Sadly had to close down the Spaghetti House restaurant at Goodge Street london , on Monday 15 December 2025 the yellow van company and the onsite team did a great job and nothing was to complicated and got on with the task on hand, thanks to the team -

Neil was great, made the job go faster than expected - highly recommend

Neil showed up early and worked hard carrying everything into the van.
We got to the storage site and had a bit of an issue getting in but Neil was able to help unload and get everything put away.

Really helpful company and team

Neil was amazing and very professional would recommend to a friend

Khalid was our driver. He was able to organise the van in such a way that we didn't have to do two trips - THANKS!!
Would use this company again!

Nick and Connor were so helpful on Monday and extremely polite, thank you very much!

many thanks to Neil and Adam from Yellow van who did a great job with our move from London to scotland, climbing many stairs in the process. Move went smoothly thanks to their efforts.

This company is run by people who are less than transparent in their dealings with the public.
I booked a van on 17 August 2025 to help me move, they charged me £192 for the van and one driver to help plus taking into account that my possessions have to be moved from the second floor of a block of flats with no lift, I do not have any furniture, everything was in suitcases, a couple of boxes and several strong large moving bags, total individual items were 18. The van was booked for 23 August at 1:30pm. At 1:40 no sight of any van so I checked the confirmation email to see if there was any contact number, there was not, but what I did notice was a disclaimer, in tiny print of course, which said that the booking time was not a booking time but a “preferred time” and that the actual time could be within one hour, so as I’d booked for 1:30pm this meant that the van could arrive any time up to 2:30pm, fair enough, but a bit slippery that this company didn’t mention any of this until you’ve paid and then it was only in fine print in the confirmation, anyway about 5 minutes later at 1:47pm I got a call from the van driver who told me he was in Chelmsford and it would take him at least two hours to get to me in Hanwell! I lost it, I was not rude but i told him I wanted to speak to someone in authority and told him to tell his superiors that I would be putting the charge into dispute with my credit card company and whilst I’d be happy to pay half the £192 fee I would not accept paying it all, it should be said that during this time from 1:30 onwards I was moving all the bags and boxes downstairs myself which would have meant by the time the van driver arrived 3:45pm or whatever he’d have nothing to carry down stairs, which is one of the things I’d paid for. A few minutes later a “manager” called me, I said your driver tells me he will be another two hours at least, what are you going to do about that? this man says to me “what do you mean?”, I said hang on I’m speaking English and I think it’s clear what I mean, the man started, as I expected, to harp on about the one hour window, I cut him short and said yes I read about your disclaimer and the one hour window but this will be two hours at least and very possibly considerably more given that this weekend is a bank holiday and moreover the Notting Hill Carnival is on today and tomorrow all day. He insisted that it wasn’t his or his company’s fault, I told him if it’s not your fault and it’s not my fault that’s okay but you need to understand that I will be calling my credit card company and discussing a reduction in the payment to your company. He said well we can cancel it if you want, he said this because he thought that it would intimidate me into accepting the way things had turned out, but I wasn’t going to do that, I said okay. So he says I’ll call you back in five minutes. I need to speak to my manager. I thought this guy was a manager but maybe he’s not a big enough manager to do anything, he eventually calls me back and says yes we will give you your full refund
 and I say you mean the £192 because the actual fee for the van was made up of £180 for the van and driver and £12 for fuel, which of course was never used and o
I wasn’t going to let them get away with scamming me out of the £12 fuel fee, I kept on reiterating to him, are you going to pay me my £192 back, he kept on saying give me a minute, give me a minute, eventually he relented and used the words you will get your £192 back, I was recording the call anyway and he knew it. I am still waiting to see the refund paid back to my credit card but I will only wait 5 days and if I don’t see it I will then issue a dispute with my card company and also consider filing a small claim against this company for further damages. These people are total scammers and should be avoided at all cost by everyone in my opinion, I know that the next thing they will try to do is to get this review removed by demanding that I verify who I am, I have the recording of the call, and of course I will forward that to Trustpilot should I need to, i have the confirmation Email for the booking even though it was booked to another of my email addresses it is still me!
To Yellow Van Company, I am many things but one thing I will never be is afraid, not of you people, not of anyone, make sure my money comes back to me pronto or I will use the full force of the law against you.

Extremely disappointed with the service. Two inexperienced movers took an excessive amount of time dismantling furniture, only to leave everything dumped in the driveway, claiming their time was up. When I contacted their manager, he was unhelpful and rude, refusing to let the team move the items into the garage. Would not recommend.

Alex and Qudeyf did an outstanding job today: punctual, quick, perfectly organized and very friendly !!!
Thx a lot
Marie and Markus

Patrickand Duran were excellent

Not the first time using this company. Had help from Neil today - he was punctual, very firendly, helpful and took good care of the items. Would recommend and would book again!

Great service done by Bart and Brijesh for my move. Very efficient!

Superb service, above and beyond by Damian who helped our organisation to relocate a client. would use again in a flash!

We used The Yellow Van Company for our move last weekend. Patrick and Dean were our assigned crew and they were tremendous. The concierge in our new building even took their info to recommend them as he saw how fast but also careful they were. Will use them when we have to move back (temp move due to renovation).

Naresh and Scot provided a wonderful service. I highly recommend them and using the Yellow Can Company

Had Damian & Naresh last week for a move that required multiple stops. They made moving so much less stressful than it would otherwise have been. Incredible attitude and efficiency. Appeared relaxed even though they didnt even stop for breaks or lunch. I dont know how Luke manages to consistently secure decent lads on his team but well done. Have been a customer of their's for 20 odd years and would not use anyone else for small to medium removals. Brilliant!

I recently used The Yellow Van Company and the service was fantastic. Alex and Bart were punctual, polite and very helpful. The delivery was seamless and stress-free. Highly recommend!!