Steve was very helpful and understanding, took his time and helped calm me down with my worries, very nice and caring man
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Lisez les avis des autres
This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... Voir plus
Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- thezincgroup.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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They were really helpful and…
They were really helpful and understanding of my circumstances and have giving me peace of mind now
Rini was an amazing and empathetic…great phone call.
Rini was an amazing and empathetic lady.
She is great at her job,she made me feel like a human not a number.
Great experience dealing with Matthew
Great experience dealing with Matthew, he set our minds at rest during the process
Professional and empathetic
I just had a call with Matthew which if the first time I have engaged with the Zinc Group. Matthew could not have been more helpful and understand. He was professional but at same time empathetic. An excellent experience all round. Neil
The member of staff Sean was very…
The member of staff Sean was very helpful and dealt with the subject at hand very professionally and in friendly manner.
Very understanding and accommodating to…
Very understanding and accommodating to my situation.
Ms Paulina was very professional
Ms Paulina was very professional, kind and helpful
Happy Holiday and Merry Christmas !
I was treated with respect the call…
I was treated with respect the call handler was really friendly and helped me a lot
Treated me with respect and offered…
Treated me with respect and offered courses of action.
Herson ( remarkable )
I spoken today with a gentleman called Herson , very respectable , very attentive to my needs and understanding of
me needing additional support with my mental health needs.
It was a pleasure to resolve the matter with him
Thank you
Lettie
Herson
Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm environment during my stress and resolved the issue at hand. Trult good with customers. Can't praise him enough. Thankyou.
Fantastic Service with a human touch
I wanted to make a point of writing this as someone who has always struggled with his finances and has been scared of the conversations with the creditors I've owed.
I finally managed to pluck up the courage to speak to Zinc and they could not have been more lovely and precise in how they spoke with me to set up a plan to resolve my outstanding debt.
Thank you so much for being awesome.

Réponse de The Zinc Group
Reni was easy to speak to and thorough
Reni was easy to speak to and thorough, her English was better than a lot of English people and the company as a whole seems good, I guess I’ll see over the next few months but first contact was a positive experience

Réponse de The Zinc Group
Rini was very understanding and…
Rini was very understanding and compassionate.

Réponse de The Zinc Group
I spoke with a gentleman called Herson…
I spoke with a gentleman called Herson who was excellent and sorted everything out for me leaving me much more settled .
Very resusreing and put me at ease I…
Very resusreing and put me at ease I know feel more confident to deal with my problem

Réponse de The Zinc Group
I spoke to an advisor called Herson who…
I spoke to an advisor called Herson who was very polite, professional and calm when dealing with my account.

Réponse de The Zinc Group
HERSON was helpful and useful 👌 great…
HERSON was helpful and useful 👌 great customer service 👍 👏 👌

Réponse de The Zinc Group
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