Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... Voir plus
L'entreprise a répondu
I decided to book this Easter Danube cruise as a solo traveller. The lady who I spoke with was very informative, not pushy so I felt confident to go ahead. The documents all arrived on time,they were... Voir plus
L'entreprise a répondu
We completed a Bucket List Private Tour in Sri Lanka. THG were great in tailoring our holiday based upon one of the options on their website but made it bespoke for ourselves with a few changes to t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Coordonnées de contact
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, Royaume-Uni
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4,7
Excellent
180 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful staff
Very helpful staff on the phone.
Prompt replies to emails.
Recommended an excellent holiday.
1 avril 2026
THG offer unusual experiences with the…
THG offer unusual experiences with the booking process and after sales care second to none
16 avril 2026
Sri Lanka Bucket List
We completed a Bucket List Private Tour in Sri Lanka. THG were great in tailoring our holiday based upon one of the options on their website but made it bespoke for ourselves with a few changes to the Itinerary. The holiday itself was great and the tour itself was perfect visiting a number of attractions and hotels and ended in a beach resort which allowed some recovery time at the end with the right balance of sightseeing/travelling and relaxation. The guide we had was brilliant and was very knowledgeable about the Island and its history. His English was excellent and his driving exemplary.
The end of our holiday was unfortunately at the beginning of the current Middle East crisis which meant we had to wait just over another week to return home. THG were great in keeping us fully appraised of flight cancellations at this extremely difficult time and relocated us to an alternative Hotel in Columbo from the Beach Resort which was to a very high standard. We eventually flew home safely.
This is the fourth time we have used THG and would not hesitate in using them again.
17 février 2026
Avis spontané
Réponse : THG Holidays
Dear Mr Wilkinson,
Thank you for your lovely review! We are really pleased to hear that you found our team knowledgeable and helpful.
We truly appreciate your comments and look forward to assisting you again in the future!
Best Wishes,
THG Holidays
Very friendly helpful staff
20 mars 2026
Réponse : THG Holidays
Dear Mrs Mepham,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful.
Providing great service is really important to us, so it’s lovely to know we made a positive impression.
We hope to assist you again in the future!
Best Wishes,
THG Holidays
Too many expensive chargeable extras.
20 mars 2026
Réponse : THG Holidays
Dear Mrs Evans,
We are sorry that you felt it was necessary to leave a three-star review regarding your MSC Virtuosa Cruise going to the Norwegian Fjords.
You mention ‘too many expensive chargeable extras’ as the reason for your low review and we can only assume that this is related to optional onboard services/facilities such as speciality restaurants, spa treatments, or shore excursions etc.
Unfortunately, the optional extras are completely out of THG Holidays control, and most cruise lines have similar extra charges.
We do hope that this does not detract from what will be an enjoyable cruise to the magnificent Norwegian Fjords.
Best Wishes,
THG Holidays
Réponse : THG Holidays
Dear Mr Jacobs,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Ailsa and the Team!
Best wishes,
THG Holidays
Booking a holiday
Everyone I dealt with was very knowledgeable and exceptionally friendly and helpful. They resolved my queries quickly and efficiently and followed through on promised actions to ensure satisfaction, brilliant customer service
I would certainly use them again.Well done THG !
16 mars 2026
Réponse : THG Holidays
Dear Mr Francis,
Thank you for your lovely review & kind words! We are happy to hear that our team made such a positive impression.
It’s especially great to know your queries were handled quickly and efficiently, and that everything was followed through as promised.
We truly appreciate your kind words and your trust in us, and we look forward to assisting you again in the future.
Best Wishes,
THG Holidays
Booking as a solo traveller
I decided to book this Easter Danube cruise as a solo traveller. The lady who I spoke with was very informative, not pushy so I felt confident to go ahead. The documents all arrived on time,they were clear so now I am eagerly waiting for the cruise
5 mars 2026
Réponse : THG Holidays
Dear Mrs Lloyd,
Thank you so much for your lovely review! We’re delighted to hear that your booking experience was a positive one.
We are also pleased everything arrived on time and was clear for you. We hope you have a fantastic cruise, and if there is anything you need before you travel, we are always here to help.
Best Wishes,
THG Holidays
We had a great holiday through these…
We had a great holiday through these guys with great value for money. Everything went as planned.
16 septembre 2025
Réponse : THG Holidays
Dear Mr Cullen,
Thank you for your kind words! We are delighted to hear you had a great holiday and that everything went smoothly from start to finish.
We really appreciate you taking the time to share your experience, and we hope to help you plan another fantastic trip in the future!
Best Wishes,
THG Holidays
Great holiday in Thailand
Great holiday in Thailand, Thg holidays recommended resort and hotels both in Bangkok and Khao lak and they were excellent both for location and quality, and cant recommend them enough when Etihad cancelled return flight because of the war THG sorted extra night in hotel and rebooked us on next flight so we didnt have the stress and worry and could enjoy our holiday.
10 mars 2026
Avis spontané
Réponse : THG Holidays
Dear Mr Bevan,
Thank you for your kind words.
We are so pleased to hear you had a great holiday in Thailand, even given the challenging circumstances in the Middle East. We are also glad the team could step in and assist when your return flight was cancelled, helping to make the situation as smooth and stress-free as possible.
Thank you for recommending THG Holidays and for taking the time to share your experience. We look forward to helping you plan another fantastic trip in the future.
Best Wishes,
THG Holidays
Réponse : THG Holidays
Dear Mrs Bowley,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our services and we look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Gareth and our Team!
Best wishes,
THG Holidays
Fabulous
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing moving flights and sorting accommodation. We cannot recommend THG highly enough and we will be definitely be booking with them for our next adventure!
15 février 2026
Avis spontané
Réponse : THG Holidays
Dear Mrs Gadsby,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are delighted to hear how much you enjoyed your trip to Sri Lanka and the Maldives.
It’s also great to know that Bev and the team were able to support you during the unexpected challenges with the situation in the Middle East and ensure everything continued as smoothly as possible.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Mandy, Bev and the wider team.
We look forward to helping you plan your next holiday!
Best Wishes,
THG Holidays
Brilliant customer service
Brilliant customer service, organisation and communication from the get go in very trying times…..Thank you Gareth, Gavin and Bev
9 mars 2026
Avis spontané
Réponse : THG Holidays
Dear Mrs Stone,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
We’re really pleased to hear that Gareth, Gavin and Bev were able to support you with clear communication, organisation and customer care.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Thank you again for your trust and support.
Best Wishes,
THG Holidays
Helpful and efficient!
26 février 2026
Réponse : THG Holidays
Dear Mrs Warren,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our team!
Best Wishes,
THG Holidays
Just come back from Vietnam & Cambodia…
Just come back from Vietnam & Cambodia , the holiday was put together by Kerry at THG and the whole experience was absolutely superb. Excellent hotels at all destinations, great destinations and excellent excursions with great guides , all arranged by Kerry. Thanks for a great trip.
26 février 2026
Réponse : THG Holidays
Dear Mr Morgan,
Thank you so much for your lovely review. We’re delighted to hear that you had an amazing experience in Vietnam and Cambodia.
We are pleased to know that you enjoyed and that the guides helped make the trip even more special. Kerry will be happy to hear your kind feedback and to know that the itinerary she arranged helped create such a memorable holiday for you.
Thank you for choosing THG, and we look forward to helping you plan another amazing trip in the future!
Best Wishes,
THG Holidays
Fail to support stranded customers
We are stranded in Sri Lanka due to Qatar airspace closure. THG have been hopeless, unhelpful, lacking empathy and failing to comply with international legislation. Instead of supporting us with hotel, transport. Food. Etc, they say they will pay up to £159 which barely covers B&B and transfer and we must pay everything else and reclaim from insurers. This breaches legislation. Communication has been awful. Do not book with these cowboys!
2 mars 2026
Avis spontané
Réponse : THG Holidays
Dear Mr Cunningham,
It is always disappointing to receive negative feedback at any time and more so in a period where we are working round the clock to try and support our customers in very difficult circumstances. We appreciate that people react to stressful situations in different ways, but we always hope that our customers react in a reasonable manner. This review is neither fair nor reasonable as we have been in almost constant contact since we first spoke to you regarding your booking on Sunday - on that occasion you made a point of thanking us for our swift response. We can assure you that we take our responsibilities seriously and are here to support our customers in any given situation.
Unfortunately, as the regional airspace is still closed you will need to stay in Sri Lanka until we are able to re-protect you on a suitable flight home. We are constantly monitoring this position to allow us to act quickly when there is a policy update or flights become available. Given we do not have our own aircraft you will appreciate that we can only work with Qatar Airways and their stated policy of managing significant numbers of people in a similar position. Until we have a flight for you, we are working with our local agents to give you several hotel options to accommodate you until we can get a confirmed flight. Our policy in situations of travel disruption beyond our control is that we will meet the cost of the first night’s accommodation and incidentals, and any further expense would need to be paid by you direct to the hotel and claimed on your travel insurance. We will continue to monitor the situation, keep you informed by email and via our local agents and will get you home as soon as possible.
Everyone has a right to their opinion but posting such unfair and inaccurate comments where a team of people are doing their very best to help you in all areas within our power is not helpful. We do not control international events, Qatar Airways or hotel availability but within what we do control we will continue to help you as best we can. Please remember that closing airspace is not our fault and that we can not force Qatar Airways to pick up the entire cost of any delay in Sri Lanka which is what you are asking for. We hope that you will reflect on these comments and realise that calling the people that are doing their best to assist “Cowboys” is insulting and suggesting we are in breach of legislation is slander.
Kind Regards
THG Holidays
a friendly helpful person on the end of…
a friendly helpful person on the end of the phone
13 février 2026
Réponse : THG Holidays
Dear Mrs Yates,
Thank you for your kind review! We're really glad to hear that our team member was friendly and helpful on the phone. Providing great customer service is very important to us, so it’s wonderful to know we were able to assist you.
We hope you have an amazing cruise and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
Very helpful talking to Bev who has…
Very helpful talking to Bev who has sorted out our activities on a river cruise
13 février 2026
Réponse : THG Holidays
Dear Mr Hickey,
Thank you for your lovely review! We're so glad to hear that you received helpful and efficient service from Beverley.
We hope you have a fantastic trip and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.