I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Voir plus
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Lisez les avis des autres
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Voir plus
L'entreprise a répondu
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Voir plus
L'entreprise a répondu
Its been over 30 years since we last bought a house. How things have changed! Most actions now are all online, and not always clear how to complete these tasks. A very helpful polite and efficient you... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Coordonnées de contact
Belle House Platform 1, SW1V 1JT, London, Royaume-Uni
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excellent
7 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
App design leaves a lot to be fixed
App design leaves a lot to be fixed. Support email sent giving details.
2 avril 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback, this is really appreciated. Your email will be picked up by a member of our team and the feedback will be shared more widely.
Kind regards,
Thirdfort
Sadly some people don't have some form…
Sadly some people don't have some form of photo ID like driving licence or passport which makes things harder for people to complete.
2 avril 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback. If you do not have the required photo ID to use Thirdfort, we would recommend talking to the organisation that set up your check as they should have an alternative method available for you to verify your identity.
If our team can do anything to help, please get in touch via help@thirdfort.com.
Kind Regards,
Thirdfort
Professional and straight forward
Professional and straight forward, Clear forward advuse
2 avril 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really appreciated.
Best,
Thirdfort
Simple to use
It was relatively simple to use each step carefully explained- a well crafted app.
1 avril 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Super easy and straightforward.
Super easy and straightforward. I wasn't expecting it to be so quick!
1 avril 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your fantastic feedback!
Kind Regards,
Thirdfort
It does work
A bit difficult to understand at first but got the hang of it with patience. When i called for assistance they were helpful. When completed it was good to know that they confirmed paperwork had gone through.
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback. I'm sorry to hear of your difficulty initially, i'm glad our team were able to assist you and get everything completed. All the best with the rest of the transaction!
Kind Regards,
Thirdfort
Quick and very easy to navigate through!
So quick and easy to navigate through, extremely happy with that! *****
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your fantastic feedback - we're delighted to read you had such a positive experience!
Kind Regards,
Thirdfort
First of all to have a human respond…
First of all to have a human respond and not a chatbod or avatar is just priceless!
Emmanuel was very patient and waited for me to understand what he asked me to do and we got there in the end.
A big thank you.
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your kind words on our agent Emmanuel, we really appreciate it!
Best,
Thirdfort
I was assisted by Jess who was very…
I was assisted by Jess who was very helpful and efficient. Jess explained all that I needed to know. Many thanks Jess
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, we really appreciate it!
Best,
Thirdfort
The agent was very helpful
The agent support [Joseph] solved my problem and was very helpful.
However the software for the camera rotated the shot making both the document and even more the photo ID very difficult. Compared to Amiqus which i have done it was much more tricky
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, it is really valuable. I'm glad to read our agent Joseph was able to assist you - i'm sorry to hear you had some trouble with the photo step initially. I will be sure to pass this feedback on to our product team.
Best,
Thirdfort
You are being asked to use it
It’s a people checking anti id theft checking tool. No one would choose to use it except being invited to by an agency or business who needs to know who you say you are is who you are. Given the punter using it needs to demonstrate it’s them then it needs to be as easy/straightforward/simple as possible. My experience is it is just that reasonably clear instructions and worked first or second time (passport scanning which is tricky).
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thanks for sharing your feedback about using Thirdfort. I understand you found the instructions clear and the process straightforward, which is great to hear.
If you have any questions or need further help, please let us know.
Excellent service from Zoey on the…
Excellent service from Zoey on the Customer Support team.
31 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you so much for your kind words about Zoey and our Customer Support team. We really appreciate your feedback!
Kind Regards,
Thirdfort
Good app
Good app, pretty easy to follow bar the scanning of the Passport. Not enough instruction, many tips but could still not get it to work, failed on numerous attempts. There is an alternative though.
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback, i'm sorry to hear of your difficulty. I will be sure to share your comments with our Product team who are always looking to improve our app.
Kind Regards,
Thirdfort
Mortgage ID Check
Wow Jess. What an outstanding polite professional young lady. A credit to the company. Thank you for all your support today and resolving my issue. Thirdfort should be grateful to have someone like yourself thank you so much
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you so much for your kind words. I’m glad to hear that Jess could help resolve your issue today.
Tolerance and professionalism
The staff that was professional in responding to questions. The patience and voice clarity is excellent.
Thanks
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your great feedback. We're glad to hear you had a positive experience with our team!
Kind Regards,
Thirdfort
Easier than expected
I found the whole verification process much easier than I expected, everything was easy to understand and was completed quite quickly.
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thanks for sharing your feedback. I’m glad to hear you found the verification process easy and quick. Have a good day.
Kind Regards,
Thirdfort
Tabeen was great
Tabeen was great. Very clear instructions to work through the issues. What I feared was going to be a long and frustrating exercise was sorted quickly and relatively painlessly.
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your kind feedback about your experience with Tabeen. I’m glad to hear everything was sorted quickly and clearly.
Kind Regards,
Thirdfort
Wonderful service 👏 very professional 💯
30 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Very efficient service easy to follow…
Very efficient service easy to follow and very user friendly
29 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your kind words about our service. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
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