I ordered a ring as a present and despite paying for fast delivery within 2-3 days, it didn't arrive for over a week. They gave a reason for the delay, which is fine, however having to chase up a 2... Voir plus
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Lisez les avis des autres
Really great experience with Thomas Edward Jewellers in the UK. I love the design of their mens onyx ring as well as the price! I checked with shipping and was surprised that they shipped fast and the... Voir plus
Finding the perfect ring was only half the journey. The other half was price, delivery and customer service. Normally I would be reluctant to purchase items like jewellery out of country but very glad... Voir plus
I had a frustrating experience to begin with. I was told my payment hadn’t been received, even though the money had left my account. I had to contact my bank, get an ARN, and prove the payment h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty. All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care. We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item. Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime. — Thomas Edward Broadley
Coordonnées de contact
Jewel House, Tenlons Road, CV10 7HW, Nuneaton, Royaume-Uni
- 07305643779
- Info@thomasedwardjewellers.com
- thomasedwardjewellers.com
3,8
Bien
57 avis
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A répondu à 72 % de ses avis négatifs
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Nice collections - can improve on delivery times
I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they charged me £8 extra. I placed the order on 6th Feb evening and still received the product on 13th evening 5 days later despite paying a premium.
6 février 2026
Réponse de Thomas Edward Jewellers
Thank you for your message.
We’re very sorry that your order did not arrive as quickly as expected, especially after paying for special delivery. Unfortunately, we were short-staffed while experiencing high volume of orders. This is rare for us, but as a small family business, there are occasional times when demand temporarily exceeds our capacity.
That said, we completely understand your frustration and this is not the level of service we aim to provide. As a gesture of goodwill, we would be more than happy to refund your shipping costs.
We truly appreciate your support and patience, and we’re very grateful for your understanding.
Kind Regards Tom
Excellent Customer Service
Team were very responsive to my queries and resolved matters in a timely matter.
Quality of jewellery also excellent. Highly recommend
10 février 2026
Avis spontané
Looks lovely present for my daughter
Looks lovely present for my daughter. Not giving until March. Good service from your service .
27 janvier 2026
The chain is very fine
The chain is very fine, unable to fasten myself as it only has 1 link to fit the clasp, I live alone so need to wait until someone can help me fasten it
4 février 2026
Avis spontané
Réponse de Thomas Edward Jewellers
Thank you for your review and for sharing your experience. We’re sorry to hear that you found the chain difficult to fasten and understand how this can be inconvenient, particularly if you live alone.
All chains, regardless of thickness, are designed to fasten using a single link and clasp, and this particular chain is paired specifically with the item you ordered. It is one of our best-selling combinations and is designed to be delicate and lightweight while remaining secure when worn.
That said, we completely appreciate that fastening fine chains can be challenging for some customers.
We do feel a three-star rating may be a little harsh given the quality and popularity of the piece, but we truly value all feedback and take it on board.
Kind regards,
Director Tom
Thomas Edward Jewellers
Unexpected price rise. The ruby earrings were as anticipated…
The ruby earrings were as anticipated and my wife was pleased with them.
What was unacceptable was that the price was raise by almost £100 without consultation and between placing the order and receiving the items. The reason given was that material prices had risen. This does not make sense for items already in stock. Unhappy customer!!
26 janvier 2026
Réponse de Thomas Edward Jewellers
Thank you for taking the time to leave your review and for giving us the opportunity to address your concerns. We completely understand how disappointing a price increase can feel, and we’re sorry for any frustration this caused.
Unfortunately, due to ongoing increases in raw material costs, we were required to adjust the price of this particular pair of earrings. Selling them at the previous price would have meant making a loss, which is something we work hard to avoid while still maintaining the quality and craftsmanship our customers expect. In this specific case, the earrings also had to be specially ordered in for you as we did not have them in stock at the time, which further added to the challenge.
As a valued returning customer, we genuinely appreciate your continued support and loyalty. As a gesture of goodwill, we were very happy to offer a 15% discount, and we’re pleased that after speaking together, everything was resolved and you’re now happy with the outcome.
We always aim to be transparent, fair, and customer-focused, and we truly value your understanding. Thank you again for choosing Thomas Edward Jewellers we look forward to welcoming you back in the future.
Director Tom
Thomas Edward Jewellers
Tomas Edward Jewellers has a customer…
Thomas Edward Jewellers has a customer service that is 2nd to none. I can highly recommend them. Great stock, very helpful and courteous staff and prompt action if there's a problem.
24 janvier 2026
Avis spontané
The service was fantastic
The service was fantastic, the website easy to use, delivery excellent. There’s some beautiful pieces of jewellery, however, unfortunately I had to return my purchase as it was a gift and not exactly what we were looking for. I would buy from them again, they were so understanding of our situation
14 décembre 2025
Avis spontané
Excellent jeweller
I would just like to say I bought a ring from Thomas Edwards Jewellers and I was delighted when it came the quality was absolutely superb and the packaging was very impressive. I would highly recommend this jewellery as I will be definitely buying from this company again . I’m so happy with my purchase and there customer service is amazing to thank you Thomas Edwards jewellery for a wonderful ring
29 janvier 2026
Avis spontané
Absolutely amazing
Absolutely amazing quality ring the wife absolutely loved it and the customer service was second to none I can’t fault anything will definitely use again thank you so much
9 janvier 2026
Beautiful jewellery at an affordable price
Lovely necklace that arrived very quickly! 🙏
13 janvier 2026
Awful
Awful, seems like a scam. I have paid for item, I have paid for delivery, I have paid for customs, 17 eur for a item 45 eur worth that end up 70 eur in total, parcel arrived but item was not in it, just an empty small box. Contacted shop, they didn't took responsibility on what happened, no refund!
13 janvier 2026
Réponse de Thomas Edward Jewellers
custom fees are not applicable to us but the customer this is clearly shown on terms and conditions page, the item was in the package and sent on time with good faith, our packaging team are exemplary dealing with thousands of orders every year and they confirmed your item was neatly packaged and present within your large letter.
Please Contact our email address so a resolution can be created as currently this is a case of theft if an item has been stolen, look forward to hearing from you. As a team we were quick to respond to the matter and address this issue, as a result this review is very harsh.
Thanks Tom
Director Tom
Thomas Edward Jewellers
Good product
Good product and the attempt to get it here pre Christmas. Could just have done with more of an update, or some contact.
9 janvier 2026
Excellent service
Fast delivery, great item, good value. Excellent service. Would definitely use this company again.
8 janvier 2026
my son wanted a ring for his birthday…
my son wanted a ring for his birthday but i could not find size o anywhere i eventually came across Thomas Edward and they had size o Thankyou
6 janvier 2026
Very pretty silver/opal bracelet.
Very pretty silver/opal bracelet.
Very prompt delivery.
6 janvier 2026
Delivery took a while
Delivery took a while.
Chain wasnt what was expected: was a adjustable chain which I think look cheap
5 janvier 2026
Réponse de Thomas Edward Jewellers
We are sorry to hear the item was not to your satisfaction, in regards to delivery this was over the christmas period, we made it as transparent as possible to all customers that we will back in the office on the 5th. We see you ordered on the 31st which was during that holiday period.
We offer hundreds of different sterling silver chains, for the price point of the cross purchased this is the chain we accompany. The adjustability factor is something we like to include to ensure personal taste and maneuverability for the customer.
I think a 1 star is slightly harsh however as a gesture of goodwill, if you could kindly contact us we will send you another chain.
We work hard for our reputation and will go above and beyond for our customers
Kindest Regards
Director
Thomas Broadley
Thomas Edward Jewellers were absolutely…
Thomas Edward Jewellers were absolutely fantastic when an earring I bought had a faulty clasp. A replacement was offered, but I had decided to change the type of earring which cost more. After exchanging correspondence, Tom the owner of the jewellers excepted what I wanted and even posted it to me on the last day of Royal Mail delivery.
I would definitely use this jewellers and recommend them to family and friends. The service provided was exceptional.
15 décembre 2025
Avis spontané
Great product
Easy to order, great customer service. Fantastic product. Thank you for making this a great experience.
26 novembre 2025
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