I ordered a ring as a present and despite paying for fast delivery within 2-3 days, it didn't arrive for over a week. They gave a reason for the delay, which is fine, however having to chase up a 2... Voir plus
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Really great experience with Thomas Edward Jewellers in the UK. I love the design of their mens onyx ring as well as the price! I checked with shipping and was surprised that they shipped fast and the... Voir plus
Finding the perfect ring was only half the journey. The other half was price, delivery and customer service. Normally I would be reluctant to purchase items like jewellery out of country but very glad... Voir plus
I had a frustrating experience to begin with. I was told my payment hadn’t been received, even though the money had left my account. I had to contact my bank, get an ARN, and prove the payment h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty. All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care. We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item. Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime. — Thomas Edward Broadley
Coordonnées de contact
Jewel House, Tenlons Road, CV10 7HW, Nuneaton, Royaume-Uni
- 07305643779
- Info@thomasedwardjewellers.com
- thomasedwardjewellers.com
3,8
Bien
57 avis
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A répondu à 72 % de ses avis négatifs
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Beautiful gold clover pendant
Beautiful clover pendant very pleased with it and lovely quality
Well wrapped and good delivery
Many thanks
2 décembre 2025
Placed an order really late at night…
Placed an order really late at night and got an email almost right away saying that the emerald earrings I chose were defective and could I wait til the new line was out. I couldnt, as it was for a birthday so he came back to me with another pair. The pair I received were absolutely perfect. I thought the colour of the stones was so clear and bright and such a gorgeous shade of green. I am delighted with the order and so is my friend who absolutely adored them.
18 novembre 2025
Réponse de Thomas Edward Jewellers
Thankyou Claire, we try and go above for our customers. It was a pleasure dealing with you presonally and would love to see you back again.
Merry Christmas, your kind words are appreciated
Kindest Regards
Tom Director
Thomas Edward Jewellers
Misleading Description: Not Chunky, But Delicate
I purchased the Chunky Cross Pendant specifically because the description included the word "chunky," as I was looking to replace a beloved, substantial cross I had recently lost.
The length (15 mm) and width (10 mm) were exactly what I expected. However, I was severely disappointed with the thickness, which measured only 1 mm. My previous cross of the same length and width was approximately 4 mm thick, which gave it a true "chunky" and robust feel.
The item I received is undeniably pretty and well-made, but it is thin, lightweight, and delicate, making the term "chunky" entirely misleading for a buyer seeking something substantial. This pendant is quite small and feminine, definitely not the robust piece I was expecting.
I have decided to keep it, as it will make a lovely gift for one of my granddaughters, but I will need to continue my search for a more appropriately sized, thicker replacement for myself. I would suggest Thomas Edwards Jewellers review their product language (or fully disclose pendant dimensions) to better reflect the true nature of this piece.
As an aside, I do have to say that the communication I had with Jordan from the company was excellent as they took their time to respond to a query I had with regards to the tracking/delivery. Although the item turned up a day later than they advised, I was able to keep up to date via the Royal Mail website.
24 novembre 2025
Réponse de Thomas Edward Jewellers
Im sorry to hear the thickness wasnt to your liking, we try to be as transparent as possible. In fact the word chunky is provided from our supplier to title the item listing you saw and purchased. I will relay this information to my supplier, the word chunky can be determined differently from person to person.
I will take this onboard as constructive crtisicism, thankyou for your words refering the quality of the item we take pride in what we do and try to provide the best jewellery buying experience in the UK.
We hope to see you again
Kindest Regards
Director Thomas Edward Jewellers
Beautiful earrings
Beautiful earrings. Tom & Jordan were great helping me find the perfect gift for Christmas. Will be back again.
20 novembre 2025
Avis spontané
The ring I bought was beautiful but the…
The ring I bought was beautiful but the box it came in was rubbish! It wasn’t even a ring box so had to go and buy one
14 octobre 2025
Fantastic service and a beautiful…
Fantastic service and a beautiful bracelet. When the product I ordered was going to be delayed they let me know immediately and offered more expensive alternatives at the same price. Definitely reccomended.
10 octobre 2025
Amazing quality
Every product I've recieved from this company so far has been amazing quality. I highly recommend to everyone interested.
22 août 2025
Avis spontané
Thomas and the team were great helping…
Thomas and the team were great helping me pick a necklace. The delivery was quick and very happy. I will be purchasing again in the future.
7 juin 2025
Avis spontané
Great service from the team making a…
Great service from the team making a special Birthday present extra special.
5 août 2025
Réponse de Thomas Edward Jewellers
Hi Sean,
Thank you for your kind words! We’re so pleased we could help. It’s always our goal to provide both beautiful jewellery and a service that makes every occasion memorable.
We truly appreciate your support and look forward to helping again in the future.
Kind regards,
Jordan & Thomas
Amazing experience
Wow the jewellery i ordered is fabulous. And quick delivery times! The customer service is amazing you speak to real people and they really help you out. Thanks again Thomas Edwards I'll surely be back soon!
15 août 2025
Avis spontané
Réponse de Thomas Edward Jewellers
Hi Jacob,
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your jewellery and that our delivery and customer service met your expectations. It means a lot to us that you value speaking directly with our team – we always want to make the experience as personal and helpful as possible.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Jordan & Thomas
Absolutely delighted with my order
Absolutely delighted with my order – the delivery was fast and arrived when expected. Everything was packaged securely and presented beautifully. Couldn’t ask for better service – highly recommend!
3 avril 2025
Avis spontané
Réponse de Thomas Edward Jewellers
Hi Ellie,
Thank you for your lovely feedback! We’re delighted to hear you’re so pleased with your order and that everything arrived quickly, securely packaged, and beautifully presented. It’s wonderful to know we could provide the level of service you deserve.
Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Jordan & Thomas
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