Thompson Creek Window Company Avis 1 342

Great experience for us. Professional employees and installers. Would recommend to anyone!

Very professional and knowledgeable installer

Your company, aside from the sales process, has been a disaster. You’ve sent me a survey before you’ve even installed the doors. 0/10 stars for the price. You cancelled the original install less than 24 hrs from the original install date. Then failed to follow up with me as you said you would.

To begin, this company provides a very good window. They represent themselves as providing Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims.
From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the “actual cost” that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you “just sign today --- but no pressure”. Expect to learn everything about the construction of the window and their “design, build, install” model.
Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : “Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ….17 days later.” The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we’d also need to remove all the blinds beforehand. Makes sense – and we were glad we asked. “But there is no need to remove the brackets to the blinds” was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day’s grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek’s “expert technicians” who meet with you to pitch their products make an effort to help prospective customers understand “what to expect”. Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. “No the office will be in contact with you.” Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company.
This company provides a good product. Their competitors are few, which they well know. That may explain why their “after the sale” process consistently demonstrated they prioritize making the sale over the total experience of their customers.

Knowledgeable sales person. Very polite and listens to the needs of the customer.

I got a great deal on quality windows. The customer service was superb! The 50 year warranty is unheard of! I will definitely use them again.

Professional Expert Installation

I'm disappointed in the service that I paid for. The actually product is amazing but getting any service at all is a struggle. I've been waiting for over 6 months for a repair warranty.

Sales and installation were fantastic. My only complaint is that my credit card was charged for the work prior to completion. Every other vendor I have worked with only takes payment when I am satisfied with the job performance.

Arrived on time, neat, cleaned up after themselves and no issues!

I placed an order in November and had final measurements and given an install date, which they keep trying to change due to “production” issues.

Makes me questioning their abilities to deliver.

Representative called and was putting in some sort of escalation and no follow up.

On time very professional installers who worked efficiently and took care of my property and cleaned up prior to departure. There was a miscommunication on the door handle and the service rep took care of it quickly and order replacement. Very happy with quality of door and experience

I already wrote a review. I stated experience was excellent.

Everyone we worked with, from sales to installation, treated us with respect and made good on their promises.

We have now used Thompson Creek a couple of times and couldn’t be happier. The salesman is so informative, so professional so customer service oriented our windows look great. It’s so functional. would highly recommend Thompson Creek.

This was a warranty service call. Tech came when scheduled and took window apart to make adjustments in the balance system, then tested the sash to ensure it worked correctly. Very pleased with your warranty service, thank you.

Delays. Months to complete relatively simple project.
No response to calls. Awful phone set up.
Screw ups with parts.
No consistent staff.

New door was ordered but not installed on date promised. The company called and verified the installation date. My account was charged for the door on the day that it was supposed to be installed.

New installation was set at over 30 days subsequent to first installation date. My account was credited a few days after I called to complain about the charge.

The new installation date is the end of December.

Courtesy and top notch professional service.

The workers dìd a great job