Thomwood Avis 349

AVOID AVOID AVOID

Ordered 2 dresses to try since there website stated they accepted returns. Dresses arrived and were nothing like the picture. I requested a return and they said it would cost £25 to return to China, they then refused to give me the return details and offered a partial refund. I accepted the partial refund and they still have not refunded money. Just lots of back and forth emails and getting nowhere. TERRIBLE DISGUSTING SCAMMERS. I have reached out to them multiple times and got nowhere.

The dress I got seems like it was tailored specially for me haha I can't believe I got everything with 20% discount.. I will order more and I hope there will be more discount haha

Definitely wish I had read these reviews prior to ordering.
Ordered from Amsterdam then saw that the items were in China, eventually turned up but looked terrible and no way was I going to wear them. Requested returns but no reply from the company despite 4 requests.
Only getting emails from Lisa C.E.O of the company offering me discounts lol. My money back would be a better offer.
And their reply........ We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
🤔Obviously not as still no communication, 30 days since delivery approaching guess that means "no returns"?

If you're looking for clothing that genuinely looks highend without the hefty price, Thomwood is your go to haha. I recently ordered two dresses and a suit, and I'm blown away! The quality is superb....

Do not order from this company you cannot return the items that aren’t even similar to the images online
Complete scam

Beautiful dress fit perfectly

This is CRAZY ! I never expected that I will receive a very nice looking dress ! I wore it on my friend's birthday and they thought I was the one having my birthday haha .. I also like how responsive the customer service were when I asked about the return process , just in case .. yeahh haha No! I am keeping it FOR SURE

Super fast reply to my message. Credit card also posted immediately. From first contact and re-order of outfit only took about 3 hours, pretty amazing. I've had to wait days in the past from other sites.
Very pleased with my purchase, although did have to re-order two sizes bigger but worth it.

So impressed with my order! The quality of the dress is even better in person, and it looks exactly like the photo online. I had a quick question about my order and customer service was friendly and fast. Will definitely order again!

First time ordering from this store and I’m honestly blown away. The fabric feels so luxurious, the fit is spot on, and it arrived beautifully packaged. Definitely won’t be my last order!

The delivery timing was spot on. The outfit looks even better in person, and customer service was friendly and quick to help. Will shop here again for sure!

Bunch of scammers!
The items look nothing like they do on the website.
30 day money back guarantee only if you return the items which costs £25 from UK.
Chinese company selling cheap junk that somehow registered itself in Netherlands.
Despite numerous emails back and forth over the last two months, refused to refund the money for an item that looks nothing like what's advertised on the website.
Do not waste your money

Same experience as everyone else who gave a 1 star rating. If I could have give 0 stars I would. The dress I ordered is on Temu for £8.92 and on Amazon for £16:99. Thomwood sold it for £49.99 and it is identical to the cheaper ones, same fabric and same poor quality. Bought for a wedding, does not fit anyway and they trying not to refund me by offering 10% credit back or exchange.
A. Why would I want to keep a dress that does not fit
B. Why would I want to exchange when I can buy their other clothing from Temu or SHEIN at a fifth of the price they are charging
C why would I want such poor quality clothing to wear at a wedding if I wanted a Temu quality dress I would have purchased from Temu in the first place.

Same as others stating £25 to return and threatening additional costs could be applied by customs.

I don’t think this is lawful behaviour that aligns with consumer rights in UK

Just wish I had read the reviews prior to purchasing from these scammers

Order number is #10371

Disgraceful behaviour

My daughter ordered the mermaid dress which is advertised as colour - glitter indeed the photographs showed a very pretty sparkly dress.
The dress arrived and is so tacky/cheap looking and no sparkles in sight. It has raw hems and doesn't look like it will last one wearing.
Upon contacting Thomwood about this she has been given the following options :-

A 20% refund and she can keep the dress as a "goodwill gesture".

She can return the dress to China and be given a credit (funny thought company was in Holland) along with a prewarning that this is at her own cost and that the item would probably be held at customs in China therefore they would not received it.

SO TERRIBLE!!!!!!!!!

Update got your message Thomwood and I won't be giving you further information as your company is a scam and I have reported you to the SAMR.

Be very careful with this company, despite their claims about returns, you will have to pay at least £40 for a return which the chinese factory will then reject and you will not receive any compensation.

Absolutely awful company, the only thing I must give them credit for is the speed of response.
You will wait WEEKS for your order to arrive, it will be low quality and your only options to return are;
Keep them they’ll give you 10% back (20% when I told them how ridiculous this was to take 10% for useless items)
Have store credit for more awful clothes
Or pay £25 to send them back yourself.
Needless to say I will not be shopping there again.

Worst company, ordered it was late and they want £25 to return it.
Several emails later and still no further forward. Left with item I do not want and out of pocket of £40.
Would advise people to to stay clear of this company .
SCAM SCAM

⚠️ SCAM WARNING — DO NOT BUY FROM THOMWOO ⚠️

This company is a complete scam. They pretend your package is “in transit” for weeks, then claim it was “not accepted” or “abandoned” without ever notifying you. They delay responses and give endless excuses to eat up your time. Once you try to follow up, they say the claim period has expired and the package was destroyed. No email, no phone call, no chance to recover your order.

It’s all deception from start to finish. There is no real customer service, and no intention of fulfilling orders or issuing refunds. Save your money and avoid this fake company at all costs. Thomwoo does not deliver products they just waste your time until you
Can't fight back.

Do not buy

Scammers

Bought some house slippers. Took a month to arrive.
Looked beautiful and heavy duty in the pictures. Arrived and nothing like. Flimsy and tacky.

Scam scam scam! Firstly my order was days late so missed the event I had bought the dress for but when it did arrive the dress looked nothing like on the website, such cheap material it looked horrible! Then when trying to return for a refund they make it as hard as possible probably hoping you’ll give up, my return is now currently stuck somewhere in china and they doing nothing to help!