DO NOT USE!! Absolutely shocking quality of clothes and customer service!! Can’t return item unless you play postage to CHINA!! and no guarantee it will get refunded as it could take 8-12 weeks to g... Voir plus
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Lisez les avis des autres
Wish I could give zero stars kind of situation. Please avoid, I wish I had read the reviews before purchase. Super overpriced clothes and a non-existent return policy (you have to email support, which... Voir plus
L'entreprise a répondu
Super fast reply to my message. Credit card also posted immediately. From first contact and re-order of outfit only took about 3 hours, pretty amazing. I've had to wait days in the past from other si... Voir plus
L'entreprise a répondu
Ordered a denim playsuit looked beautiful online arrived pure cheap like something of shein or temu; only quality probably worse. Nightmare getting a return trying to charge me £25 to return to Asia.... Voir plus
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1,6
Mauvais
349 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Anna helped me so much
Anna helped me so much! I wasn’t sure which dress to order for my hen do, but she recommended lots of really nice styles and even gave me a 10% welcome discount. The dress I got is absolutely lit, by the way! 😊
24 juin 2025
Réponse de Thomwood
Hi Conor,
Thank you so much for your kind words! We're so glad to hear that Anna was able to help you find the perfect dress for your hen do and we're even happier that you love it!
You totally deserve to feel amazing. If you ever need help again, we’re just a message away.
Wishing you the best time at your hen do!
Warmly,
Team Thomwood
This was my first Thomwood order and it…
This was my first Thomwood order and it felt like I’d discovered a secret gem The piece is so well made... soft, structured and beautifully cut. Their team also helped me choose the right size, which made all the difference.
16 juin 2025
Avis spontané
Réponse de Thomwood
Hi Sofia,
Thank you very much for your thoughtful feedback. We are truly delighted to hear that your first experience with Thomwood was a positive one.
It’s wonderful to know that you were pleased with the quality, structure, and craftsmanship of your piece. We're also glad our team was able to assist you in selecting the right size.
We sincerely appreciate your support and look forward to serving you again in the future.
Warm regards,
Team Thomwood
Another UNTRUSTWORTHY CHINESE SITE
Another UNTRUSTWORTHY CHINESE SITE. Paid for some boots but I received nothing.
Won't be buying CHINESE products EVER AGAIN
Update
Can't even contact them now.
Getting 'site unobtainable '
message !
11 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Ross,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
I tried to access website for return…
I tried to access website for return and is show not available site.Very disappointed ,poor quality.Not recomend
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Anisoara,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
They sent the wrong dresses
They sent the wrong dresses. No one informed me they were from China couldn’t guarantee if I sent them back I would get my money back. They wanted me to pay package to China. The dresses are poorly made and shabby. I wouldn’t recommend anyone getting anything of this site. Everything about this Company is not right. I would give it nought score if I could. Please don’t reply to me as you write the same to a nearly 100 percent who complain. Disgraceful Disgusting Sham Scam Company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
16 mai 2025
Avis spontané
Réponse de Thomwood
Hi Diane,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Wish I had read these reviews before
Wish I had read these reviews before. I had no idea the items were coming from China, now they won’t arrive in time for my holiday which was the whole reason for the order. I have emailed them twice but have yet to have a reply and the tracking number/ website just crashes. I honestly hate these companies that scam people, when will I learn my lesson and check first ! Avoid
In response to their below reply.. I have emailed twice with no reply from them. So their reply to this review is a joke !
Update- I finally had replies/ correspondence from them. My items finally shipped, 11 days after placing my order and 3 days past their promised processing time. This means my items will not arrive in time of my holiday. I have had extremely frustrating emails back, saying my satisfaction is their upmost priority etc however will not refund my order and have told me I need pay for return costs, to China !! I am beyond furious. I have opened a dispute with my bank who will refund my the money once they see this company is a scam. I really wish these companies would stop .. it’s 2025 and time to be better !
11 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Charlotte,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Love How Smooth Everything Was..
The piece I ordered looks exactly like the photos and feels even better in person. I reached out with a question and got a helpful reply within an hour! Perfect for my hen do ❤️
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Jamie,
Thank you so much for your lovely feedback! We're thrilled to hear that you loved your piece and that it lived up to your expectations, even better in person is what we aim for! 💕
We’re also glad our team was able to assist you quickly. Wishing you the most amazing time at your hen do, you’re going to look stunning!
Warm regards,
Team Thomwood
I would give zero stars if I could
I would give zero stars if I could, I placed an order, the clothes took a long time to arrive, I didn’t realise they were coming from china. The quality was ok but sizing completely off. Not the website is no longer active and no one has replied to my email regarding returns
7 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Cerise,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Wish I read their reviews before I…
Wish I read their reviews before I purchased. I’ve spent £110 for 3 dresses and as I’ve tried to track today the website has crashed and there is noway to track my items. Very worrying.
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Tara,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
All in all...I am happy with my…
All in all...I am happy with my purchase ! I am going to be a repeat customer from now on
21 juin 2025
Avis spontané
Réponse de Thomwood
Hi Callum,
Thank you so much for your kind words! We’re so happy to hear you’re pleased with your purchase and even more excited to welcome you back as a repeat customer!
We can’t wait to have you shop with us again soon.
Warmly,
Team Thomwood
The company doesn't offer a full refund…
The company doesn't offer a full refund unless you return you're item to China and that is expensive re shipping costs and in my experience you don't even get a refund when you do that. They will offer a 100% (less shipping cost) store credit but no real return or refund process. This is not acceptable for an online store in my opinion. I won't be shopping at this store again.
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Louise,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
This is what I am talking about
This is what I am talking about! My shoes are lit .. it looks much more expensive than what I paid. Plus, their customer service is excellent; they were super helpful when I reached out for an update on my order. It's rare to find such great products and service!
22 juin 2025
Avis spontané
Réponse de Thomwood
Hi Rowan,
This is exactly what we love to hear! We’re so glad you’re loving the shoes and even happier to know they exceeded your expectations.
Our team’s always here for you, and we truly appreciate your kind words about our service. Can’t wait to have you back for more!
With love,
Team Thomwood
I wish I had checked Trustpilot before…
I wish I had checked Trustpilot before ordering. Order is on its way (although frankly I am concerned after reading other reviews about what I am going to get if it arrives) and the entire website and tracking seems to have gone down.
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Natalie,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Misleading 30 day money back guarantee
Misleading 30 day money back guarantee. You end up paying more than the item to return .
Inferior quality the dress was nothing like the photo. The price was so much more expensive that the same dress on amazon that did have a guaranteed refund policy.
Do not use this company .
10 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Leanne,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
I ordered this dress for a funeral and…
I ordered this dress for a funeral and it arrive on time and fits perfectly - customer service has been amazing - kind caring and helpful
100% would recommend this company xx
9 juillet 2025
Avis spontané
Réponse de Thomwood
Hi there,
Thank you so much for your kind words. We're truly glad to hear the dress arrived on time and met your expectations during such an important occasion. It means a lot to know that our team could support you when it mattered most.
We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Team Thomwood
Impossible to return
Options for returns are store credit or spend £25 returning to china and ‘it might get stuck in customs’. Absolute scam
8 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Rachel,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
The quality is exceptional
Absolutely love my new coat from Thomwood. The quality is exceptional, the style is truly unique, and the fit is perfect. What really impresses me is that it looks much more expensive than what I paid. Highly recommend
23 juin 2025
Avis spontané
Réponse de Thomwood
Hi Jago,
We’re so glad to hear you’re loving your new coat from Thomwood! Thank you for your kind words, we take pride in offering pieces that feel luxurious without the hefty price tag.
We truly appreciate your recommendation and can’t wait to have you back for your next style pick.
Warm wishes,
Team Thomwood
SUPPER HAPPY
I highly recommend this store, you will never regret it. I got my birthday outfit from thomwood and I was so happy SUPER HAPPY
23 juin 2025
Avis spontané
Réponse de Thomwood
Hi Kit,
Thank you for your kind words and for choosing Thomwood for your birthday outfit! We're so glad you loved it and truly appreciate your recommendation.
Looking forward to your next purchase!
Warm regards,
Team Thomwood
I just got my order today and I'm…
I just got my order today and I'm excited to write a review!! 10/10 for me EVERYTHING !! the quality, the fit , the delivery is TOP notch!
9 juin 2025
Avis spontané
Réponse de Thomwood
Hi Idris,
Thank you so much for your amazing feedback! We're thrilled to hear that everything from the quality and fit to the delivery met your expectations.
We're truly grateful for your support and can’t wait to have you shop with us again!
Warm regards,
Team Thomwood
Lovely dress good communication about…
Lovely dress good communication about delivery thread however no communication about how to do a return which is a necessity too
8 juillet 2025
Avis spontané
Réponse de Thomwood
Hi Suzanne,
Thank you for your feedback! We’re glad to hear you loved the dress and appreciated the delivery updates.
We’re sorry to hear that the return process wasn’t clearly communicated. We completely understand how important that is, and we’ll make sure to improve on this moving forward. If you still need assistance, please don’t hesitate to reach out, we’re here to help!
Warm regards,
Team Thomwood
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