Exceptional customer service and great products. I needed some ready-assembled frames in a hurry and was delighted when they arrived next day, in perfect condition. Thank you to Rebecca for all your h... Voir plus
L'entreprise a répondu
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Great service at a busy time. All items arrived and securely packaged. Fantastic communications throughout, really appreciated their time. I see people saying Thornes don't care, this is not our... Voir plus
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I ordered a national brood box and two solid floors in the sale. Took a long time (nearly 3 weeks) to arrive. Youtube videos help with assembly and I found the brood box straightforward to construct... Voir plus
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Everything is fine but the dispatch and delivery do seem to take longer than reasonable. 2 to 3 weeks from order to delivery seems the norm. Its not a problem if youre not in need of the items. Usuall... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Thornes are the leading manufacturer and supplier of beekeeping equipment and candlemaking supplies in the country.
Coordonnées de contact
LN8 5NJ, Market Rasen, Royaume-Uni
- thorne.co.uk
4,3
Excellent
45 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ok I complained to thornes bee hives…
Ok I complained to thornes bee hives about a delivery that was wrong I ordered sn4 they sent sn1,they were adiment they were right so after they found out they wrong and a terrible customer service response from the director Rebecca,she sent me an invoice for the correction ,I waited 4 weeks for delivery nothing so emailed still waiting the response I got was nothing I have encountered before considering I spent 2k with them ,also I put a review on Google about this to
Her email back to me said because I posted a bad review on Google post and phone calls trying to get my correction to my order done
She has deleted my email and closed my account no goods no refund
Total gobsmacked
9 février 2021
Avis spontané
Poor quality materials used
I ordered a cedar roof for my hive. After two weeks it finally arrived & I found it was made mostly of plywood. When I email Thornes with a photo of the plywood they just said they’ve been making the cedar roofs with plywood for years. It makes me wonder where the so called quality of this business has gone, let alone trading standards as there was no mention of plywood when I ordered it!
18 septembre 2020
Avis spontané
Try Simon the Beekeeper.
I feel that this company doesn’t provide a good service. Long delivery times and rude Customer Service. Now using Simon the Beekeeper, as his prices are cheaper, his delivery is fast, along with good Customer Service.
Interestingly, I have just read the following review in “Glassdoor” from someone who worked there:
“Avoid"
I have been working at E.H. Thorne full-time for less than a year
The people we really nice and easy to get a long with
Cons
Terrible owners, no interest in staff as long as they’re making money. They speak to the employees terribly
Advice to Management
Look at equivalent industry’s for reference to pay”
10 février 2020
Avis spontané
Great company with employees who seem…
Great company with employees who seem to care about their products.
I have been a beekeeper for 5 years and have visited their head office in Rand on several occasions. I have been on their sale days and others.
Thornes provide hives and supplies for every budget. Top quality hives, or 'seconds' for those on a budget. They are innovative in developing new products and the staff are knowledgeable. I had a guided tour of their manufacturing areas which I thoroughly enjoyed.
Postal orders are dealt with promptly and staff are very friendly. It's about a 3 hour trip for me to get to their shop and back again, but I treat it as a 'day out' and not as a chore as I always enjoy my visits.
20 octobre 2018
Avis spontané
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