ThreeBestRated.co.uk Avis 

Read the narrative below and weep. I simply don't understand ThreeBestRated’s (TBR’s) business model and quality control systems. If what's happened to my complaint is typical of how things go, then their badge on a website means very little. I won't be using it to guide my own searches for future contractors.
• In Feb 2018 I had a bad experience from a local firm -- an inadequate annual servicing check that led to repeated tripping of my domestic electrical system, which further turned out to be due to an unsafe installation they’d made years earlier – the engineer who came to investigate what my independent electrician had found wouldn’t listen to my argument and stormed off. The firm’s website displayed a 2017 TBR badge, so I sent details to TBR, who said they would forward my complaint to their review team.
• Two weeks later TBR wrote to me: “We have removed the business from our website based on your complaint and replaced with another best business”. I was pleased, but …
• Five weeks further on, I saw that the firm was still showing the TBR badge on their website, so I asked TBR whether this was in breach of their T’s and C’s. They said “Sure, we will email then to remove the badge.”
• A FULL YEAR LATER, it was still there, so I wrote again. TBR replied: “Sorry we can only recommend [removal]. We cannot enforce it.” I expressed considerable surprise at this, and …
• … TBR replied: “Here is the thing: we have given several notices to them to remove the badge. They are not responding properly. … We will take legal actions.”
• Earlier this month -- a year and a half later, and 2-3/4 years after my first contact with TBR -- I wrote to them again to say that the badge was still there, and had any legal action in fact been taken? The reply was: “Based on case #234561, we have forwarded the complaint to them. We are still looking at it and cannot know when it is going to resolve.”

So … may I suggest that anyone being positively influenced by the appearance of a TBR badge on a company’s website should AT THE VERY LEAST check on TBR’s site to see whether the company is still listed as one of the best three in the area.

5 stars from physiopattern.co.uk to threebestrated.co.uk

Very professional , polite and well organised .

Brilliant service, they are very quick to update the website for me, and beening one of the top 3 three best Rated dog walkers has really helped my business , so thank you so much , sharon .

Brilliant service from start to finish from Dave. He was so patient with the delay. His co-worker was polite and helpful.
Would recommend South Shields Removals without hesitation.

Already had enquires after 3 days,
Superb , Thank you

Melinda was very helpful regarding the many changes I requested to my ThreeBestRated Window Cleaners Hereford & Herefordshire site. Thank You. Graham & Tracy. WindowsNeedCleaning. Window Cleaners. Hereford & Herefordshire. Tel 07773 855770

Helpful and quick to respond to my enquiry.

Easy application process and respond to emails quickly. Honoured to be awarded the three best rated and now be in association with such a great company!

Refused to upload my review about hannells estate agent and their excuse is it was about the Mickleover branch.
I understand all the good reviews are about a specific branch aswell as Hannells operates via it branches.

I can only assume they do not want to upload a bad review about the agents.

Reply to response.
Your response does not make any sense at all.
Your telling me Hannells branch in Mickleover has nothing to do with Hannells estate agent. How ludicrous!
Can not believe the lack of common sense threebestrated have.

THIS COMPANY BREAKS PRIVACY LAW'S! After leaving a negative review due to their useless algorithm recommending 'worst three rated', they contacted me for information about the tradesmen. In an offer to help their website and customers, I replied. THEY THEN CONTACTED THE COMPANIES AND TOLD THEM WHO I WAS!

Response to reply:

I reviewed YOUR company only! I could have been anyone, anywhere, referring to any company in the world in your review... When you contacted the tradesman in 'my town' and confronted them, they looked at my review and then knew it was me! You may have not told them my name, but it wasn't rocket science to work it out! Can you add 2+2 you dumb sh!ts!!! You have taken something that was anonymous and escalated it! I have now got an appointment with a lawyer. You 'BRAIN DEAD' SCHMUCKS!

Note to anyone reviewing this dangerous company: DO NOT REPLY IF CONTACTED!

Fake. I would not use them for my business. All businesses they put as top 3 are not even truly the top three. Liberals and Biden supporters.

Each staff member I have emailed has been super quick, helpful and friendly. They updated the information I needed very quickly. Great service.

The company are fantastic, they have taken really good care of me, we required some additional assistance and they were only too happy to help us.

I dealt with Melinda and she is very professional and courteous, and very responsive service.

I would recommend them to anyone.

Good morning,
The company is unaware of this issue please do get in contact with us in regards to this so we can hopefully resolve your issue

Kind regards

A Great Place to be listed, and vetted showing people who too trust and also who to use, well placed in google and also a fast updating page, Three Best Rated are by far the best we have used and we are glad to have been choosen to be added to their serach listings, 100% 5 stars from us at Same Day Waste from steve fincham

Very helpful Team of professionals. Great communication with client and perfect job done!

Thank you

Izzy@Gentle Dentistry

Inaccurate - out of date information. Clearly not checked thoroughly. Recommending a Cardiff property solicitor who left firm months ago. Why would you expect people to rely on this?

Threebestrated received what could be seen from the evidence was a scam complaint from a business competitor about our business.
At the time of writing, Threebestrated have dealt amicably with this malicious and infantile attempt to discredit our 6 year succesful business operation.
We provide quality dog grooming services at a price substantively below the competition. Also in a hygienic one customers dog(s) at a time salon with no stress to your pet from other dogs on the premises.
Thankyou to Threebestrated for an excellent service to us
Kind Regards
Yew Tree Dog Grooming

I've been recommended on three best rated which reflects how good my company is & they do this free of charge. It's nice to see companies like this & I sincerely appreciate they have researched local comapanies & gave my as one of their three best rated locksmiths in swansea

Poor experience. Informed them that a company had closed December 2019 that they had given a best rated award !!!

Their response was that I had lodged a complaint about my own company .....