Ticketek Australia Avis 3 370

Very disappointing experience with Ticketek. I authorised a small ballot fee, but was unexpectedly charged $1,360 without clear consent or explanation. There was no transparency, no proper notification, and no visible details in my account.

Customer service has been equally frustrating. Calls go unanswered with only automated messages saying staff are busy, and an email sent a week ago has received no response.

This level of service and billing practice is completely unacceptable. Proceed with caution.

The customer service were outstanding very understanding, quick to reply .

The team was very helpful and cooperative. I am very thankful that you helped me out with my email and tickets.

Quick response to my email query, clear instructions and quick resolution. Thanks Josh

So quick, simple to use, Shan was very helpful and able to assist without any issues! Very grateful!

No tickets received . Venue map appeared only after payment payment taken. Form does include PayPal as a method of payment tho that was how payment made Contact ignored so no tickets no refund horrible inaccessible seats allocated (I use walking aid )!

Quick and easy to buy tickets, my husband bought us pink tickets for our anniversary through Ticketek and it was so simple! The front seats were a bit out of our price range but I'm happy were we were. Will definitely continue to use Ticketek when buying tickets for anything!

forced to pay a Ticketek surcharge for rubbish standing room tix - i a game that was 25000 of a sellout

Purchasing processing was easy and smooth.
The musical was definitely a "must do" for MJ's fans.
Ilario definitely aced the legendary MJ jump!

The Linkin Park concert gets cancelled and you send an email out with the header. "We hope u enjoyed Linkin Park".
You can take my money straight away but it can take up to 15 days to refund me...what a joke

Very uninspiring , almost boring
Especially compared to previous galas a number of years ago
What idiot thought it was a good idea to have a play school medley .
Would be a good idea to get an act like Himan Nature who perform many top hit numbers of the relevant age group and also came up in the nsw public education system and School Spectau and the NSW Arts unit
Certainly glad the concert was. Free because it wasn’t worth buying a ticket

Huge shout-out to Josh at Ticketek! He successfully moved our Zara Larsson tickets so my daughter and I are now seated together after the venue change. He was professional, followed up as promised, and made the whole process stress-free. I’m so glad we don't have to sit on opposite sides of the venue anymore. Thanks, Josh!

Still haven’t received a reply or refund due to our tickets for Michael Jackson show, and no help from staff whatsoever so ever!! $280 down the drain absolute disgrace
Our Enquiry number is 4187786

I spoke with Pauline from Ticketek Customer Care when I accidentally double booked tickets from two different events on the same date. She was able to give me multiple options for a new time and date and replied to me quickly on both email and phone to get my situation sorted. She showed a lot of care to help get my situation sorted and was really lovely to speak to.

Terrible seats 2 rows from back wall level 4.This is dangerous to navigate in and out if you have any disability. Terrified to leave my seat as I would definitely fall.
No access beyond level 3 if on crutches. Very Very disappointing.

Having afternoon shows allowed more activities during a short trip to Melbourne.

Well organised and amazing performance by LP on March8th, one I'll never forget and keen to see them again!

Totally amazing, took my Grand daughter who was absolutely delighted at her first musical experience. A wonderful show and day out

First time using Ticketek,bought 3 tickets and paid extra for a refund if something happens,but shocked at what they want from you as proof that something's happened.if someone dies or my car breaks down or whatever,you think I'm going to worry about getting proof to validate the refund?I'll have more important things to be doing or worrying about.i hope nothing happens,but I'll be buying tickets elsewhere from now on 🙄🙄🙄

I requested to exchange some NRL football tickets as I had selected the incorrect game.
Although at first it took some time for Ticketek to get back to me (as I know they’d be dealing with thousands of requests/enquiries), when they did get back to, the customer service was fantastic with great & quick communication. My tickets were exchanged & I was extremely happy.