Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Compré un boleto desde la ciudad equivocada por error y me ayudaron a cambiarlo sin ningún problema. Además, me guiaron paso a paso y corrigieron otros errores en mis datos con mucha paciencia. La... Voir plus

Noté 1 sur 5 étoiles

I have booked twice on different routes with this company. In total they made three fatal mistakes in just two bookings (payment incorrect, seat not available at all). Afterwards they could not correc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I used this bus company to go to Puno, Peru. However, prior bus has been significantly delayed (over 6 hours) due to the political protests by Bolivian. Even though it was too late to get the final... Voir plus

Noté 5 sur 5 étoiles

The customer service is amazing. They contacted us one day before the scheduled travel. There were political turmoils and road blocks in Bolivia. There were no buses between Uyuni and La Paz. They off... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de vente de tickets de bus
  2. Agence de visites touristiques en bus
  3. Agrégateur de voyages

Écrit par l'entreprise

TicketsBolivia is an established company in the national market, with more than 10 years serving our customers. Leading e commerce company that facilitates its customers to plan, search, compare and buy a wide range of bus and train tickets in a safe and comfortable way, without the need to go personally to the terminal. We also offer the possibility to buy airline tickets, tours and transfer services from the website.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

70 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Responsive customer service team

I booked a bus from Copacabana to La Paz. The day before departure, I had a change in plans and was no longer going to be able to make my bus. I WhatsApp messaged customer support for any solution. They promptly responded and even gave me almost all of my money back for a mistake that wasn’t any fault of their own! Very happy customer service experience even though I didn’t ride the bus.

20 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Awful experience.

Awful experience.
When you buy a ticket from a website, it means avoid feel stressing and saving time.
This is not that TicketsBolivia give you. On the contrary, when we arrive at the bus station, a woman that sell tickets told us that there is no more available sits. I said: I've already bought by internet, it must be reserve for us. The woman gave us two option. Return our money or pay an extra in other schedule.

So, if you want to save your time and avoid feel stressing. Don't buy tickets from its page.

12 février 2024
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

Hi Pao! Sorry to hear this.
Please contact us via email at serviciocliente@ticketsbolivia.com or via whatsapp at +59169874730.
We process the booking and payments for all tickets purchased through our website, no extra payment should be charged for the bus service directly at the terminal (excluding governmental charges). Our team will help you as soon as you contact us please.

Noté 1 sur 5 étoiles

Don't buy tickets from them

Don't buy tickets from them. They don't sell you the actual ticket. They charge you more and when you get to the bus stop you have to show your payment to get your ticket. They told me the expensive bus I booked was full and put me on shifty bus with no refund.

1 février 2024
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

Hi Mark!
Sorry to hear you had a bad experience with your trip. Could you please share your ticket code? Or contact us via email to serviciocliente@ticketsbolivia.com or via whatsapp to the number +59169874730 explaining the issue you had and our team will help you please.

Noté 1 sur 5 étoiles

Do you want to stay alive ?

Do you want to stay alive ?
So, do not travel with Trans-Salvador a dangerous company of Tickets Bolivia.com !
No consideration, no help and no refund after a terrible accident with their bus.
Stay away !

12 janvier 2024
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

Hi Laurent.
Unfortunately you made the reservation with Trans Salvador directly at the bus station and not with us, so we can´t offer you a refund on behalf of the company Trans Salvador. Sorry for the inconvenience.
We do had 2 passengers that processed their reservation through Tickets Bolivia for the same trip you made and we issued the refund accordingly for them.
Sorry for not been able to help you this time.
Regards.
Camilo G.

Noté 1 sur 5 étoiles

Fatal

Fatal. Lo primero que te cobran una comision muy alta para lo que ofrecen y segundo, siempre dicen que el bus sale a una hora cuando en realidad sale 45 mins mas tarde. Ademas indican que tienes que estar 30 mins antes asi que acabas llegando una hora y media antes de lo que deberias. Me ha pasado con Puno-La Paz con Transzela y La Paz-Uyuni con Titicana. Actualicen y comuniquen la hora real de los autobuses!

6 décembre 2023
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

¡Hola! Lamentamos los inconvenientes y entendemos tu preocupación. Sin embargo, las salidas dependen de las compañías de buses y sus respectivas terminales. Estamos trabajando para mejorar la comunicación y precisión de la información. Tu retroalimentación es esencial para nosotros, y tomaremos medidas para brindar una mejor experiencia. Gracias por tu comprensión y paciencia.

Noté 2 sur 5 étoiles

Not actually a ticket

When buying bus tickets, you don't actually get a ticket. Instead you have to go to the bus station and show the payment info and they provide you a ticket. In one instance we arrived 2hrs before departure but the assigned bus was already full. I wouldn't bother buying through them again (or busbud which is affiliated). Just get to the bus station early/day before and get your ticket directly from the bus company - cheaper and less hassle.

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Really good customer service. Camilo G. helped us in an urgent situation so we can secure a bus which saved out vacation schedule!

29 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Good Experience

Hi there, I bought my ticket, before reading all the negative reveiws, first...Always read reveiws first, but this time didn't?!?! So, when I handed my ticket over at the bus company, I was expecting to pay again...
Everything went perfect. I saw my name in the book and was handed over the official ticket. No problems what so ever..!!! 😊

23 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Be careful and avoid this company

Be careful and avoid this company, they will charge you more than the ticket costs and the customer service won't help you in case of any problems. It's better and safer to go to the bus terminal and buy your tickets there.

19 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

bad experience…

I have bought two tickets from Cusco to La Paz. Couple days before the trip, they said the trip from Puno to La Paz was cancelled. I asked them to cancel the booking since I had no other option but to buy new tickets. They did not cancel the first trip with the transport company and refuse to refund the payment. How can this be possible!

2 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

I was traveling by bus in Bolivia.

I was traveling by bus in Bolivia.
And decided to buy a ticket online through their website, it would seem, how convenient, but no!
The bus company because of the strikes could not perform the flight, the girls from the company said that the company will refund my money, since you bought tickets online then write to them

I did and guess what.
The bus company decided not to give me my money back and booked me on a flight the next day when I was not going anywhere.
And the company refused to give me money, they said they would not help me and if the bus company decided so, then fine.

That is, they are not responsible for the fact that their customers were cheated and they were not willing to refund money!

4 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

No refund. Very disappointed.

I bought a bus ticket from Calama to Uyuni through this company. 2days before the departure, they contacted me telling that the bus service was canceled on that date and I need to choose either changing the bus service on another date or canceling the ticket with refund. I chose cancelation and have been waiting the refund for already 1 month but not yet received it.
I have tried to check the status of refund with them but they haven’t replied. Very disappointed.

21 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Our recent experience with Tickets

Our recent experience with Tickets Bolivia has been great over the last week. Our first experience was when I expressed concern that I would not be able to print tickets and was not sure that we had booked seats. Very prompt response in Whatsapp to provide seat numbers and advise no need to print. Second experience was I had booked tickets from Sucre to Uyuni when I should have booked from Uyuni to Sucre!. Again worried that I would loose my money but TicketsBolivia just sorted out by swapping the tickets Uyuni to Sucre and sent me a copy Again prompt response in Whatsapp ...from my perspective could not have wished for anything better from the team

22 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

un engaño total

un engaño total, el sitio le dice que va a costar 100bs, al final, cuesta 125bs .... pero si va a la terminal, le costara 90bs ... o sea, supuestamente el sitio deberia ayudarle, pero es lo contrario, le cuesta 30% mas caro, no vale la pena ..... no conocen el sentido de la palabra "servicio"

30 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Stay well away from ticketsbolivia

Stay well away from ticketsbolivia, we organised a bus trip with them & booked flights & hotels to coincide, a day before starting the trip ticketsbolivia told us our departure had to be cancelled, & the two options was a bus departure the day after what we booked, or pay more money for another bus, at the risk of ruining all our other plans we had no choice but to pay more money for a different bus on the original booked date, then when we was on the trip, they also told us our return trip with them had to be cancelled, with the same offer of a different return date or pay more for another bus, as before we felt we had no choice but to take the latter option with more expense, also this new bus return time on the ticket was 6.00am, luckily we went to the bus company's office a day before departure in Uyuni & found out the return departure was at 5.00am, don't let ticketsbolivia ruin your trip. Keep well away.

23 mars 2023
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

Hi! There were some issues with the bus companies that make the trip between Chile and Uyuni. In this case, the initial bus company changed their itinerary to travel every other day. Since we offer tickets in advance, we contacted the clients that had tickets for the days the bus company won't travel and offered to travel on their available days or a change of bus company. We had to ask you to pay more since this other bus company has a higher cost. We are very sorry about this, we contacted you and offered the options we had available.

Noté 1 sur 5 étoiles

Careful! They sell fake tickets!!

Do not use this website under any circumstance, they sell fake tickets. We bought tickets through them, including the huge fee they charge, and at the bus terminal the bus company told us that the tickets are not valid.
Any tries of resolution with tickets bolivia have failed so far, steer clear of them!!!

11 janvier 2023
Avis spontané
Logo de Tickets Bolivia

Réponse de Tickets Bolivia

Hi! Very sorry to hear about this, if a trip is cancelled by the bus company at the moment of travel we issue a refund of your purchase, could you please share with us information of your purchase? your email address or ticket code can help us find the ticket. We usually contact clients once the bus company informs about a cancellation of trip but sometimes the bus companies don't tell us about a cancellation, in either case we issue a refund if the trip is cancelled by the bus company.

Noté 1 sur 5 étoiles

Estafadores

Empresa poquisimo profesional. Te dejan tirados sin respuesta y tienes que buscarte transporte adicional para llegar a tu destino final. No compren billetes online, son unos estafadores y ladrones.

22 octobre 2022
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus