Tikamoon UK Avis 1 010

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

Amazing customer service. Lucie was fab

Beautiful coffee table, came already assembled.

Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

Good quality furniture. It arrived well-packed and was easy to assemble.

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

Really love our Lucy solid oak console. It took a long time to come but it was worth the wait.

Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

Just received my furniture from tikamoon and it's stunning. Experienced a nightmare with parcelforce but Tracey from Tikamoon's customer service was incredibly kind and sorted this issue in 5minutes. Will definitely shop there again!

Having previously ordered two Arco garden chairs from Tikamoon and loved them, we decided to order them for our main outdoor dining table. They were out of stock but I was duly informed of their restock and ordered 10 more. However, due to payment system error I ended up with two orders for 10 chairs each. A quick email was responded to swiftly by Lucie who duly sorted the error and I now await the delivery of just 10 chairs!

Tikamoon were excellent to deal with and we are very happy with the product. There were some issues with shipment damage but no fault of Tikamoon, as it was well packaged. Dealt with extremely well by Tikamoon. I would recommend them.

The product broke within days of arrival, despite spending £100s on it. The customer service following that was shocking. I would never recommend tikamoon.