I spoke with Tivly yesterday and thought that my quest for Worker's Comp had failed, since I had struck out with several other brokers and carriers. But Tivly called me back this morning, tried again... Voir plus
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Customer service= 0 rating… you have no main point of contact. NO EMAIL CORRESPONDENCE HAS A PHONE NUMBER. THEY CHARGED $3,000 to do an inspection of our commercial property. We had to mee... Voir plus
L'entreprise a répondu
Very professional. Easy to talk to and explain what I needed in coverage. I feel like I'm in a well trusted business. I looked over the documents she sent thru email. And everything is in order wit... Voir plus
I was assisted by a representative named Ronda (sp?). Our experience with her was simply superb, she was patient, thoughtful, and friendly. I genuinely feel she took care of us ever step of the way... Voir plus
À propos de l'entreprise
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance commerciale
- Agence d'assurance
- Compagnie d'assurance
Écrit par l'entreprise
Getting business insurance shouldn't be overwhelming. Tivly streamlines the process, matching you with one of 350+ top-rated insurance providers, based on your unique needs. Tivly was built by business owners, for business owners. We understand how hard it can be to find the right coverage. Since 2009, business owners have trusted Tivly to make the process as fast and easy as possible. Over 1.4 million businesses come through our platform annually, quickly and confidently.
Coordonnées de contact
Etats-Unis
- tivly.com
4,3
Excellent
47 avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Why isn’t 0 stars an option?
Customer service= 0 rating… you have no main point of contact. NO EMAIL CORRESPONDENCE HAS A PHONE NUMBER.
THEY CHARGED $3,000 to do an inspection of our commercial property. We had to meet the inspector on 5 different occasions with 2 of those meetings being canceled after we arrived for the meeting. (This a small portfolio of duplexs that sit all together).
INSPECTION REPORT: to maintain the coverage, they expected hundreds of thousands of dollars of work to be done to satisfy a simple foe policy with no wind and hail, no water protection. A truly stopped down policy. Policy premium was only like $16,000 to put into perspective of the size of the property value. It is not even in disrepair, just older than new construction.
No phone call… just a letter stating we had 10 days to comply and complete the repairs or we were canceled. Even if we did the repairs, we could not have completed them in 10 days. So we called to cut our loss short and canceled the policy.
They held our refund a full 90 days and sent us a mere $1300 refund for a $21,000 policy (inspection fee, agency fees, taxes, etc) did not communicate with us, only us pushing back did we even achieve more than the $1300.
I know you may be saying their rates look good, but I suggest you find an agency with a human and customer service driven team. You get no discount by not having it with Tivly. You just get hassled. Good luck!
12 mars 2026
Avis spontané
Réponse : Tivly
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must have been.
Our goal is always to provide clear communication and a smooth process for our customers. We take feedback like this seriously and would like the opportunity to review what happened here.
Because reviews don’t give us access to the full details of your account, we’d appreciate the chance to look into this further and address any concerns directly. Please contact our support team at TivlyExperience@tivly.com and reference this review so we can have a manager review the situation with you.
We value every customer and are committed to improving our processes based on feedback like yours. Thank you again for bringing this to our attention.
Chris Holmes at JXX did a wonderful job…
Chris Holmes at JXX did a wonderful job at assisting me with our quotes. Very informed and helpful regarding the S. FL market
4 février 2026
Avis spontané
Professionalism at it best
Very professional. Easy to talk to and explain what I needed in coverage. I feel like I'm in a well trusted business. I looked over the documents she sent thru email. And everything is in order with what we discussed. Defiantly use tivly again.
3 février 2026
Avis spontané
Absolutely the easiest way to do…
Absolutely the easiest way to do business. Managed very well and understood the demands of my business.
3 février 2026
Avis spontané
Provided informed recources
2 février 2026
Avis spontané
Réponse : Tivly
Thank you for taking the time to share your review, Alisa! We are so happy you had a positive experience and thank you for choosing Tivly!
AI interface was clear and direct
AI interface was clear and direct. Human interface was also clear and direct.
29 janvier 2026
Avis spontané
Réponse : Tivly
Thank you for leaving a review, Brian! We're so happy to have been a helpful resource in your search for business insurance.
Commercial insurance inquiry
Rep. displayed a high level of competence, very knowledgeable and thorough in the execution of their duties.
19 janvier 2026
Avis spontané
Réponse : Tivly
Thank you for taking the time to leave us a review, Sherrah! We are so happy you had a positive experience with the Tivly team.
Réponse : Tivly
Hi William! Thank you so much for leaving a review! We're happy to have been a helpful resource in your search for commercial insurance.
Diligent follow up leads to success
I spoke with Tivly yesterday and thought that my quest for Worker's Comp had failed, since I had struck out with several other brokers and carriers. But Tivly called me back this morning, tried again with another carrier who was ultimately successful. And my policy for new employees in a different state is active as of today.
28 janvier 2026
Avis spontané
Sofia was kind and attentive
Sofia was kind and attentive. She very professional.
23 janvier 2026
Avis spontané
The way Chris is going above and beyond…
The way Chris is going above and beyond to find me the best rate and company to go with. They were easy to talk with.
22 janvier 2026
Avis spontané
very persnal and paitant
22 janvier 2026
Avis spontané
Nick was really helpful
Nick was really helpful. He was super pleasant and provided me the guidance to move forward with the policy I required.
21 janvier 2026
Avis spontané
very professional !!!!
21 janvier 2026
Avis spontané
Good introduction
20 janvier 2026
Avis spontané
Efficient on the call and via text.
16 janvier 2026
Avis spontané
Listen to my needs & connected me with…
Listen to my needs & connected me with a source within 15 minutes
16 janvier 2026
Avis spontané
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