When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
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Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Voir plus
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
364 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent service throughout the full…
Excellent service throughout the full process ..luke was an amazing help and sorted everything out for me
22 décembre 2025
Avis spontané
Claim sorted same day
Claim sorted same day, friendly and polite, couldn’t fault them
19 décembre 2025
Avis spontané
I was listened to and dealt with in a…
I was listened to and dealt with in a very quick way given the urgency that the issue required
19 décembre 2025
Avis spontané
Tim from customer service was very…
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.
18 décembre 2025
Avis spontané
Flip of a coin and massive help from Rachael
Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.
18 décembre 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.
While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.
Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.
Amazing customer service
Great customer service, wasn't let down once and they made my thoughts feel listened to
18 décembre 2025
Avis spontané
Warranty Gold cover
5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!
16 décembre 2025
Avis spontané
Dealt with my claim well
Dealt with my claim well. Good communication from the company.
18 décembre 2025
Avis spontané
Easy to set a policy up with everything…
Easy to set a policy up with everything explained in detail.
18 décembre 2025
Avis spontané
Siobhan was great
Siobhan was great, clear i formation on the updates provided. Great atitude!
15 décembre 2025
Avis spontané
Car Problem
My problem with my car was dealt with quickly and easily and I was kept aware of what was happening, the operative I spoke to on both occasions was very polite and friendly
10 décembre 2025
Avis spontané
Yet again a timely response to my…
Yet again a timely response to my claim. Thank you
15 décembre 2025
Avis spontané
this has got to be the fastest claim…
this has got to be the fastest claim ever all thanks to your hard working team, massive thanks to mollie who progressed the claim quickly and each member of staff i spoken too was ever so polite, thanks again ❤️
15 décembre 2025
Avis spontané
Very helpful and good communication
15 décembre 2025
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Mollie made everything clear and…
Mollie made everything clear and understanding, it was a pleasure dealing with her
12 décembre 2025
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5 stars for Luke.
Luke was amazing start to finish, made what I expected to be difficult into an easy process especially when the claim was for my mum.
11 décembre 2025
Avis spontané
Excellent customer service from Tim
Excellent customer service from Tim. So helpful and informative sorted out cover out promptly. Would recommend to everyine
10 décembre 2025
Avis spontané
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