When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
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Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Voir plus
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
364 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The customer support team are quite…
The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.
19 mars 2026
Avis spontané
Rachel was really helpful
Rachel was really helpful, prompt in her responses and explained everything really clearly. Thank you for your support!
1 mai 2026
Avis spontané
Amazing service!
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,
People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"
Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.
great company, superb customer service and great staff!
Many thanks again TMO,
Regards,
Chris McCarthy
1 mai 2026
Avis spontané
Fast
Fast, efficient and professional.
I was very impressed with the customer service.
1 mai 2026
Avis spontané
Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
1 mai 2026
Avis spontané
Starting a warranty claim with TMO…
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!
1 mai 2026
Avis spontané
Sorry it’s late
Sorry it’s late. Luke did a good job and got me more authorised for my claim. Paul
27 avril 2026
Avis spontané
Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
28 avril 2026
Avis spontané
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
24 avril 2026
Avis spontané
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
17 avril 2026
Avis spontané
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
24 avril 2026
Avis spontané
Excellent service thank you
23 avril 2026
Avis spontané
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
20 avril 2026
Avis spontané
Rachel was very helpful!!!
23 avril 2026
Avis spontané
Luke was very helpful
Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far
22 avril 2026
Avis spontané
Charlotte made the experience very…
Charlotte made the experience very simple asking the relevant questions and explaining why they were in contact .
22 avril 2026
Avis spontané
Rachel was polite and professional on…
Rachel was polite and professional on the call.
21 avril 2026
Avis spontané
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