I have been ordering merchandise from Tobacco Stock.com for the past couple of years. Their products are always of highest quality and value. They also periodically send out coupons for further sav... Voir plus
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Ive ordered for years. This is the first time I had to reach out to them about a missing package. It was not a fault of tobaccostock. They replied quickly, followed through and showed a lot of profess... Voir plus
I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... Voir plus
L'entreprise a répondu
False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tobaccostock
Écrit par l'entreprise
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Coordonnées de contact
125 N. Willow st, ste B, 99611, kenai, Etats-Unis
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Great tobacco store with great prices…
Great tobacco store with great prices and delivery fees. Items all arrived on time.
I spoke with Rachel and she was…
I spoke with Rachel and she was EXTREMELY HELPFUL and helped me through a shipping problem! Thanks Rachel!!
If the prices rise, I'll quit smoking
I'm happy with the prices, if the prices go up, Ill have to quit enjoying tobacco products, and stop buying any...
As a first time customer
As a first time customer, you sometimes just hope for the best. Well, thats exactly what I got !
My order was correct, it shipped fast and arrived in great condition. Also, I was recieving shipping updates that allowed me peace of mind knowing where my order was at all times.
Thank you Tobbacco Stock for proving a valued customer experience.
Order Never Delivered-Product never Returned
UPDATE/MODIFICATION:
This is the foolishness Im dealing with. Im being told(a loyal recurring customer) that I provided an incorrect address, Yet, WHY IS THE FACT THAT THE COURIER STATED THEY PUT IT IN A MAILBOX....THE MAILBOX THEY WOULD HAVE BEEN REFERECNING AS ON THE SHIPPING DOESNT EXIST, SO IF ANYTHING, THE PACKAGE SHOULD HAVE BEEN SENT BACK TO THE SENDER NON DELIVERABLE, NOT , PLACED INSIDE MAILBOX. THE MAILBOX NEVER EXISTED. SO HOW CAN THE COURIER CLAIM THEY LEFT IT IN THAT BOX....? Respectfully Submitted,,,,, An Old Patron.
Order Never Delivered. No Proof of Delivery (POD)
Package was never left in the building eighter because we were in the Lobby ALL day when deliveries were being made... Courier stated (Lied) about the package being left in the Mailbox of the recepient, but noo such mailbox even existed within our building.. I reported this to USPS before even dealing with Tabaccostock . You guys didnt even want to offer a credit or reship with the correct data , i was told I had to absorb that cost..
Considering not even smoking Backwood anymore because you were my only suppliers for the past two years

Réponse de Tobaccostock
When there was a problem
When there was a problem, their team worked to correct it. They are some good people.
I was in a rush
I was in a rush, searched "5lb gold good stuff," followed link and ordered. After paying, i realized I had ordered menthol, emailed about my mistake and Tobaccostock was quick to rectify my error.
Simply Thrilled amazing I left something out for my…
Amazing I left something out for my shipping and they immediately responded and corrected the issue I'm so thrilled.
I don't have much bad to say about...
I don't have much bad to say about tobacco stock. I've had great service all around. Only thing I don't like is over filling the shipping containers. I order a 5lb bag of tobacco and 10 cartons of tubes typically and the usual is to stuff a box with both tobacco and tubes so full it's bulging. Almost every order, the tubes are crushed to varying degrees. I have recently started ordering them separately to prevent this from happening, it costs double the shipping but nothing arrives mashed up and unusable. Tobacco stock has taken care of me somehow when this does happen. Other than that small issue, everything and every encounter has been smooth and couldn't be happier!
This was my second order with this…
This was my second order with this company, and both purchases couldn’t have been executed better. They’re my new source for tobacco products. Thanks, guys!
Great company
Great prices, products and responsive people. I appreciate the convenience and save so much money it’s crazy.
Excellent customer service!!
Excellent customer service!!! Immediate response to emails, notified of shipping, wholeheartedly recommend
Tobacco Stock is definitely legitimate
Tobacco Stock is definitely legitimate! Placed my first order with them on 02/01, on 02/05 I had my order in hand, I have no doubt this was due to a combination of professionalism and the fact that our States neighbor one another, I’m pretty sure not all orders ship this fast, what’s clear is that my order didn’t sit on someone desk for a week or more before being shipped out, not to mention the products were fresh, look forward to doing business again very soon.
⭐⭐⭐⭐⭐👍👍👍👍👍
Great Products Fast Shipping
I just recently found this website a couple months ago I’m approaching 10 orders or more. I really appreciate you guys service the shipping time frames and how you have a vast variety of products I would like to see maybe some cigarette lighters as well. I purchased those two you have good tobacco, good tobacco leaves good cigarette tubes
That you understood that somebody took…
That you understood that somebody took my package thank you so much and thank you I'll be doing business with you again
Awesome business!
Amazing customer service and great communication! Shipping was super fast as well.
After my package was lost in the mail…
After my package was lost in the mail tobacco stock immediately replaced the missing package without any hassle…thank you very much
Excellent Customer Service and a great…
Excellent Customer Service and a great value!
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